Fed up with Telkom's Service

[Koosie]

Good day,

I need some help, on the 28/05/2016 I completed my telephonic order and contract with a sales agent for the 20gig LTE broadband package. I was informed that it will take 3-7 working days for the delivery, ok all fine. On the 01/06/2016 I get debited R399.00 to then get told by several call centre agents that they do that for "account verification" how the F is that fine if have not authorized a debit order for that date. Today 08/06/2016 I have not received my package, On Sunday I am going to Cape Town for a week and as far as I know telkom will charge me the courier cost if I do not collect it. I refuse as this will be outside the promised delivery time.

The 10120 number I hold for over 45 mins at a time, the 081 180 I just get told that they will log a query with sales to call me back,

I am seriously considering cancelling this thing. If it starts like this then I don't know.

Anyone else with the same issues?

 

[LaraC]

Yikes, slow delivery.

Do you have a Telkom store close to you where you can collect it and cancel the online order?

 

[Koosie]

The problem with that is I have not recieved any order numbers or reference numbers,

Very frustrating

 

[Quey_Quick]

Join the club, waiting patiently for Greencom to finish the fibre installation in my complex so I can switch.

 

[LaraC]

The problem with that is I have not recieved any order numbers or reference numbers,

Very frustrating

I'm sure a representative at a Telkom shop will be able to trace the order number. Hopefully I'm not proved wrong.

 

[atomcrusher]

The words "Telkom" and "Service" should never be used in the same sentence, never mind as the title to a post!

 

[Koosie]

Surprise surprise, Just received an sms that my order was loaded into the courier vehicle including my tracking number,

Still cant say that my faith in Telkom has improved...

 

[LaraC]

Surprise surprise, Just received an sms that my order was loaded into the courier vehicle including my tracking number,

Still cant say that my faith in Telkom has improved...

Wow, a little bit of good news.

They might have had a slow start but Telkom LTE is very good and I don't think it will disappoint.

 

[supersunbird]

Buying online or telephonically with Telkom is like erosion, a slow and tedious process. Rather go to the store if you can, hear if they have stock, and only if they do does one buy what one wants...