WEBAFRICA Pathetic Service

[hitech247]

WebAfrica has overcharged me 10 days ago. I went to all the trouble to explain what is wrong. It is clearly a billing issue. The billing issue has not been sorted out. Today I get an update that it has been referred to the Technical Department by Kevin Batchelor . Why ? it clearly is a Billing issue.

Its this kind of service that cause customers to jump ship. Honestly, this is the most tickets I have ever logged at any Web hosting service. First it was the PHP issues, then had to cancel an account - because it could not be moved to an upgraded PHP server. And now I have been charged for Cloudflare ( which I never ordered ) and the old account that I cancelled.

And then they still have the option to be an affiliate and refer friends to WebAfrica.
Honestly, I would not do it to my worst enemy.

 

[TheKuzin]

Dont get me started about WebAfrica ... They used to be brilliant ... now we just paying customers.

Also had a billing issue, they were overcharging me for a year - ticket after ticket never got answered amd even closed automatically by them., The call center answers and then you wait 15 minutes for someone to "try" and help. They passed me from pillar to post.

Really sad ... and the only reason I still need them is becuase of my email address I am using.

 

[neo_]

Elitehost. 'Nuff said.

 

[Webafrica Helper]

WebAfrica has overcharged me 10 days ago. I went to all the trouble to explain what is wrong. It is clearly a billing issue. The billing issue has not been sorted out. Today I get an update that it has been referred to the Technical Department by Kevin Batchelor . Why ? it clearly is a Billing issue.

Its this kind of service that cause customers to jump ship. Honestly, this is the most tickets I have ever logged at any Web hosting service. First it was the PHP issues, then had to cancel an account - because it could not be moved to an upgraded PHP server. And now I have been charged for Cloudflare ( which I never ordered ) and the old account that I cancelled.

And then they still have the option to be an affiliate and refer friends to WebAfrica.
Honestly, I would not do it to my worst enemy.

Dont get me started about WebAfrica ... They used to be brilliant ... now we just paying customers.

Also had a billing issue, they were overcharging me for a year - ticket after ticket never got answered amd even closed automatically by them., The call center answers and then you wait 15 minutes for someone to "try" and help. They passed me from pillar to post.

Really sad ... and the only reason I still need them is becuase of my email address I am using.

Hi,

This is not nice to hear

@ hitech247 - So sorry for the frustration this has caused you Can you please PM me your account details so I can chase this up for you?

@ TheKuzin - Really sorry for the hassles you've experiencing with our Billing team. Is there anything I can do to change things around?

 

[ODTech]

WebAfrica has overcharged me 10 days ago. I went to all the trouble to explain what is wrong. It is clearly a billing issue. The billing issue has not been sorted out. Today I get an update that it has been referred to the Technical Department by Kevin Batchelor . Why ? it clearly is a Billing issue.

Its this kind of service that cause customers to jump ship. Honestly, this is the most tickets I have ever logged at any Web hosting service. First it was the PHP issues, then had to cancel an account - because it could not be moved to an upgraded PHP server. And now I have been charged for Cloudflare ( which I never ordered ) and the old account that I cancelled.

And then they still have the option to be an affiliate and refer friends to WebAfrica.
Honestly, I would not do it to my worst enemy.

From past experience WA always give credit if they made a billing mistake.