Axxess f'ing Pathetic/useless

georgelza

georgelza

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Have I mentioned how badly I want off their network... and their support centre...

So I use to happily run 15Mbps on my 20Mbps VDSL line...

Let 3-4 weeks I'm running under 5Mbps... Initially I thought it was due to a HW problem with my pfSense device.

So I disabled pfBlocker and Suricata.. re ran test, still 3-4 Mbps...
I now called support, asking for a line check, answer, it's ok... responded, ok do a port reset, my edge modem, which will normally reconnect itself did not, so I rebooted it, it tooooook forever to reconnect, making me think something is up with the line.
I ask call lady toped a call, her response, go online ... FFS... does anyone in this call centre know what their job is, HELP desk, customer support. not go do this yourself.
Why did I phone, because I opened a ticket at 7am and no one is responding...

Have another 2 months before fiber goes life... was, yes WAS thinking of keeping it simple open myself and just changing from VDSL to Fiber on Axxess, but with this, why the F would anyone want to stay with them.

argggggg.....

G
 
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Two things I would suggest:

1. You should be able to reset the service yourself from your client portal side.
2. It sounds like a line fault. Phone Axxess but select reception, then ask for the Lines department. They might be able to help.
 
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I"ve luckily got a contact number of the local Telkom techie... he's going to have a look for me.
I'm down in Jeffreysbay so helps to have his cell number...

Self service as the ISP (ye that S stands for Service) does not seem to understand the concept.

G
 
lowriderza said:
Two things I would suggest:

1. You should be able to reset the service yourself from your client portal side.
2. It sounds like a line fault. Phone Axxess but select reception, then ask for the Lines department. They might be able to help.
Click to expand...
so Axxess line / port reset has been broken for months.
This conversation above (which did not end well) did include a port reset.
I ended calling the local Telkom tech, he did a port reset also, but went further, they have a tool and we found my modem does not want to sync anything above 8Mbps. so I'm busy configuring a older modem I have, as a test.
See Axxess, he went and thoughts lets try and figure out what the clients problem is... "service"
Will update later once the backup modem is in place.

G
 
They were pretty decent until they got bought out by AH.....
 
georgelza said:
so Axxess line / port reset has been broken for months.
This conversation above (which did not end well) did include a port reset.
I ended calling the local Telkom tech, he did a port reset also, but went further, they have a tool and we found my modem does not want to sync anything above 8Mbps. so I'm busy configuring a older modem I have, as a test.
See Axxess, he went and thoughts lets try and figure out what the clients problem is... "service"
Will update later once the backup modem is in place.

G
Click to expand...
Hi @georgelza,

Please send me a DM with your account number. I'd like to look into this for you.
 
Line seems faulty, i had lightning damage do the same on adsl long ago.
Can generally hear it when you plug a phone in and hear popping or static on the line.
 
Line def have a problem, I'm talking to Telkom thats fixing it at the moment, never mind Axxess repeated comments they tasted line, all good, nothing wrong.
Never mind the above request from Axxess to do a DM, where I gave my detail with zero call back.
G
 
Unfortunately ISP's are at the mercy of Openserve if there is a problem with your ADSL/VDSL line. There is very little they can do except act as a point of contact between yourself and Openserve, but they can't physically do anything if there is a fault between your property and the exchange.
 
@deweyzeph I know this very well (sorry, no sense of humour left, I'm not a noob re this... )... but to argue with me, telling me repeatedly line is 100%, line is syncing perfectly... after I told them well you refused to look further, so I contacted Telkom, and they immediately also confirmed line is def not right... to stabilise the line, while they investigate further, they reduced my speed, after this Axxess came back and said nah, all good, they can see the line is syncing perfectly... duh... because speed was reduced, you guys did not even bother to check anything... and it's been going on like this.
G
 
Don't know if this will be relevant still.. but I'm pretty disappointed in axxess.. I wanted to give their just dsl service a go.. ordered it January... So openserve came after 2 weeks... Near month end to install a line .. but ****ed it up (because they sent a dude that's almost as old as Jesus ... Anyway after the installation ... For the next 2 weeks I've been in constant contact with axxess trying to figure out what the hell is going on because I have not been connected even bought new routers (as suggested) well eventually some other ancient dude from openserve noticed the line fault somehow.... After 3 weeks and fixed it... But that's not my main issue. I was struggling for weeks to get connected only thing they did was send me pppoe user name and password each time every day... No help no nothing.. during my struggle I've overlooked they want there payment on the first each month ( actually thought I should be online first for me to be billed). But then they cut me off.. they then cancelled my account which means I need to pay them R999 this all happened within days of each other... I asked them wtf... They cancelled the cancellation... I've settled my account and guess what ... Again I am waiting for openserve's dinosaurs to get me online.... ****ing axxess
 
Danlin said:
Don't know if this will be relevant still.. but I'm pretty disappointed in axxess.. I wanted to give their just dsl service a go.. ordered it January... So openserve came after 2 weeks... Near month end to install a line .. but ****ed it up (because they sent a dude that's almost as old as Jesus ... Anyway after the installation ... For the next 2 weeks I've been in constant contact with axxess trying to figure out what the hell is going on because I have not been connected even bought new routers (as suggested) well eventually some other ancient dude from openserve noticed the line fault somehow.... After 3 weeks and fixed it... But that's not my main issue. I was struggling for weeks to get connected only thing they did was send me pppoe user name and password each time every day... No help no nothing.. during my struggle I've overlooked they want there payment on the first each month ( actually thought I should be online first for me to be billed). But then they cut me off.. they then cancelled my account which means I need to pay them R999 this all happened within days of each other... I asked them wtf... They cancelled the cancellation... I've settled my account and guess what ... Again I am waiting for openserve's dinosaurs to get me online.... ****ing axxess
Click to expand...
Axxess is one of the worst service providers I ever used. I am so glad I'm not with them anymore
 
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