The truth about Openweb

Very interesting thread, also pointing out why we never had engaged with OpenWeb to do business. However, they do state in their terms (http://www.openweb.co.za/terms.pdf):

TERMS AND CONDITIONS OF OpenISP CC (trading as "Openweb")
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OpenISP CC is registered and Openweb is reserved (by whom I do not know, also have no interest in knowing).

They do state in their terms:

All OpenISP ADSL accounts run on the Internet Solutions backbone are therefore also subject to the Internet Solutions Acceptable Usage Policy found at http://www.is.co.za/Legal/Pages/default.aspx.
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In regard with their service delivery according to their terms:

However, since OpenISP relies on numerous suppliers in order to provide the sevice, OPENISP is unable to and does not guarantee 100 % (one hundred percent) uptime and associated bandwidth speeds. The bandwidth speeds advertised on the Openweb website indicate the maximium theoretical speed and no warranties are made in this regard. All access to the electronic communications infrastructure is rendered on a “best effort” basis and OpenISP accordingly does not offer any form of service level agreement whatsoever.
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Here they blow their throttle statement:

OpenISP will not be responsible for the performance of external communications networks and protocols to which the service is connected, including the networks of Internet data package providers other than OpenISP.
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Their shaping policy, plus taking in account that IS is in actual truth the account provider:

This includes the use of ‘electronic measures’ in the form of bandwidth ‘shaping’ that ensures that the OpenISP network is not compromised or over burdened by abuse as defined in Section 5.3 and 5.4 of these ‘terms’.
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Their usage calculation:

The service is a usage-based ADSL service. Usage is calculated by third party bandwidth wholesalers, like, but not limited to INTERNET SOLUTIONS and SAIX, and such calculation is considered as being accurate. OpenISP will not be held responsible for any bandwidth loss or theft as it is the user’s responsibility to ensure proper management of their usage.
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Their dispute resolution clause is not correct though as it do not state the required details, read up on domicile. Also non-existent provided details as required by the Electronic Communications and Transactions Act which must include (but not limited to):

- Full name
- Main business
- Registered Address
- Office bearers / Directors
- Website
- Official email address

Yes, there is discrepancies, but their terms already detail their shortcomings as being a real ISP.
 
There does not seem to be much info related to the other member:

Members: AJ Wesselink, K Wright.
 
Whenever somebody suggests OW to me I disregard anything that comes out of their mouth afterwards. Next!

*gets popcorn*
 
Great work compiling this.

I used to expect this level of reporting of MyBB, but for a while now it seems it's up to the forum users to get the real stories out there. I'm.......actually pretty ashamed at how downhill the MyBB staff retoric have gone. (Look at my join date - I might not be the most active, but hell have I wasted years here)
 
Some people just need to lighten up geezzz

So what is gonna happen to OW, nothing unless someone makes a real issue out of this deceit ?
 
Necuno said:
that... is really getting old and retarded tbh.
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I'm sorry I offended you with my retardation and oldness Necuno, perhaps you can enlighten me with an equally understandable metaphor for somebody who wants to sit back and watch the drama unfold. I'm waiting for your hip response.
 
CrazYmonkeY159 said:
I'm sorry I offended you with my retardation and oldness Necuno, perhaps you can enlighten me with an equally understandable metaphor for somebody who wants to sit back and watch the drama unfold. I'm waiting for your hip response.
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Let me get my 3D glasses. :D
 
Basjohn said:
Great work compiling this.

I used to expect this level of reporting of MyBB, but for a while now it seems it's up to the forum users to get the real stories out there. I'm.......actually pretty ashamed at how downhill the MyBB staff retoric have gone. (Look at my join date - I might not be the most active, but hell have I wasted years here)
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Agreed. But now I suppose we have to wait a year for the article.
 
I stopped using OW a few years ago. Got tired of Keoma's bull****. Simple as that, really.
 
And it took years for this to all surface?
 
rakabos3 said:
Some people just need to lighten up geezzz

So what is gonna happen to OW, nothing unless someone makes a real issue out of this deceit ?
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The only real issue at hand with OW is point 3, 7 (don't have any details on this), 8 (perhaps they had another location, don't know) and the discrepancies I listed in regard with their T's & C's, but the rest they pretty much made clear in their terms. They are by no means a proper tiered ISP, but like many others an accounts reseller. My only concern with them is their Domicile as chosen to be their address under all purposes in relation with their user agreements.

This whole issue in listing FACTS on OpenWeb seems to be around their sales department, high on pre-sales, low on support?
 
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