The S/O cancelled our OpenWeb Gold sub last week after having endless issues during the day, and then their infamous open time also took a knock, to the face, with a chair. Our various backup accounts were working perfectly.
I can understand shaping an account during office hours, but not to a point where one cannot use the service, at all. One of the big selling points for OpenWeb was the unshaped after hours (aka open time), which also became less and less reliable over the past 6 odd months.
Issuing alternative user credentials is also only a short term solution and doing it constantly and consistently will annoy customers. Their support service model really sucks at incident handling and problem management.
So, with the service being as crap as it is, their stance towards this community (being a big F U) as of late, and the alleged misguided business practices (alleged account sharing and lack of transparency), I think they'll take a knock in their revenue stream and will remain a subpar service provider for many months to come. Management wont change overnight.
Zoidberg, I'd really love to know how you constantly receive good service.
