TopTV - The total costs

[TopTV_Wizard]

Wizzard tell me why is certain Pep stores charging us R600?

Our nationwide price for the TopTV kit is officially R499 there should not be a store selling for more.
Please note you can also purchase the kit at Game, Makro and House & Home.

 

[TopTV_Wizard]

I also cant seem to get through.

After 3 mins they just ask you to leave a message and then disconnects.

EISH

We do apologize, our lines are very busy. Please make sure that you do leave your contact details on the voicemail and we will call you back.

 

[Tanya35]

http://www.toptvcapetown.co.za/

"Installions R699, including dish & decoder."
??

 

[TopTV_Wizard]

what should one have when booking an installer

All you need is to have the TopTV kit for R499 inclusive of the dish,set top box(decoder) and installation. Please call the contact centre on 08600 86788 and we will advise on the steps to installation and activation once you have purchased the kit.

 

[AntiThesis]

*waits patiently for the rush to die down*

One day when I get through I'll be a happy chappy!

@TopTV_Wizard: Is it not possible to post some details of qualified installers on the website? That way those people phoning through just for this information have another avenue.

 

[TopTV_Wizard]

I see TOPTV Installations are charging R699 !!!!!!!!

http://www.toptvcapetown.co.za/

Please note that our official retail price is R499 inclusive of installation,dish and set top box(decoder). This package will be available at PEP stores, Makro, Game and House & Home.

 

[TopTV_Wizard]

TopTV Info

Due to the overwhelming response,we would like to encourage our customers to leave a voice message at 08600 TOPTV(08600 86788).

We will call you as soon as possible. For more info logon http://www.toptv.co.za/bouquet

 

[j4ck455]

Our nationwide price for the [highlight]TopTV kit[/highlight] is officially R499 there should not be a store selling for more.
Please note you can also purchase the kit at Game, Makro and House & Home.

Please note that our official retail price is R499 [highlight]inclusive of installation,dish[/highlight] and set top box(decoder). This package will be available at PEP stores, Makro, Game and House & Home.

I bought my decoder yesterday at Game, all I received was the decoder, was I supposed to receive a dish as well or will the installer supply the dish?

 

[Smurfatefrog]

I bought my decoder yesterday at Game, all I received was the decoder, was I supposed to receive a dish as well or will the installer supply the dish?

The installer will bring everything when he does the installation

 

[TopTV_Wizard]

Welcome to the forum! Its nice to have you here...

While you're here, We have one or two questions for you:
1. other than the EPG, will there be a magazine or website where we can review the program lineup?
2. Regarding the PVR functionality, will it be possible to record one channel and watch another?


More to follow I'm sure

Its great to be here.

-We will be having schedule lineups on our website however the function is not available as yet.
- We currently have a single view set top box(decoder),we are looking into introducing PVR early next year.

Hope the information provided is efficient. For further information kindly contact us on 08600 86788.

 

[TopTV_Wizard]

I bought my decoder yesterday at Game, all I received was the decoder, was I supposed to receive a dish as well or will the installer supply the dish?

After you have registered with our contact centre we will advise accordingly. However the installer will be bringing the dish with for installation.

 

[Pooky]

Wizzard please!!!! we signed up and did not receive the SMS with installer details for our area! Can you tell us of an installer in Durban in the hillcrest/kloof/gillitts as the only one I can find is in Phoenix and he doesn't know if he can get paid for comin up here to install it.


Please pretty please help me.

 

[jdjoubert]

We do apologize, our lines are very busy. Please make sure that you do leave your contact details on the voicemail and we will call you back.

Due to the overwhelming response,we would like to encourage our customers to leave a voice message at 08600 TOPTV(08600 86788).

We will call you as soon as possible. For more info logon http://www.toptv.co.za/bouquet

Hey ... GREAT STUFF. One of the TopTV guys DID phone me back. Thanks allot. I am getting my installation on Tuesday. !!!! Weeeeeeeee

 

[j4ck455]

After you have registered with our contact centre we will advise accordingly. However the installer will be bringing the dish with for installation.

Good stuff & welcome to MyBB (where the really good company reps work 24/7 and never take leave)

 

[TopTV_Wizard]

Wizzard please!!!! we signed up and did not receive the SMS with installer details for our area! Can you tell us of an installer in Durban in the hillcrest/kloof/gillitts as the only one I can find is in Phoenix and he doesn't know if he can get paid for comin up here to install it.


Please pretty please help me.

Have you been assist as yet, if not kindly call the contact centre on 08600 86788 first thing tomorrow morning and there is an option to send the installer your contact details with your permission ofcourse to book an installation.

 

[tiger001]

how do I activate my smart card?? have an account and paid R249 this morning in to Toptv account
I get error 6, dish is installed

 

[Kheiron]

You can call the helpdesk and choose the "Activate" option.

 

[tiger001]

Hi i have left numerous messages since Saturday morning and i have still not received any feedback from anyone. I'm seriously in doubt of the decision i took to purchase this product and i feel cheated. This leaves me with the quote 'if it sounds too good to be true, it probably is'. Is this product real, does the call center have any staff, does this decoder i bought work and who are their approved installers? I feel really disappointed at the so called TOP TV, cause all it is doing is just sitting on TOP of my TV. If there is anyone there please do assist me.
I think I must just take the decoder back to Pep and get a refund

 

[GforceD]

Hi i have left numerous messages since Saturday morning and i have still not received any feedback from anyone. I'm seriously in doubt of the decision i took to purchase this product and i feel cheated. This leaves me with the quote 'if it sounds too good to be true, it probably is'. Is this product real, does the call center have any staff, does this decoder i bought work and who are their approved installers? I feel really disappointed at the so called TOP TV, cause all it is doing is just sitting on TOP of my TV. If there is anyone there please do assist me.
I think I must just take the decoder back to Pep and get a refund

Guy have you had to deal with DSTV they totally useless. TOPTV launched on Saturday so I am sure they just overwhelmed at the moment.give them a little time to sort themselves out.Don't give up so easily or you might miss out on something great. I mean you went through all the trouble of buying it.

 

[Kheiron]

@Tiger .... hang in there dude. I know it seems like it's taking forever but as I'm sure you've read elsewhere, they're under more stress than they initially anticipated. If you plan on selling 8,000 units a week and staff your call-centre accordingly, only to find that you end up selling 50,000 in a few hours, it puts you under enormous load.

Try calling at 7am as that has helped a few people (including myself).

Don't allow yourself to feel let down. If anything, they're trying their best to get to everybody as fast as possible. They're in the process of hiring more staff, etc as we speak.