VulneraryClown0
Member
- Joined
- Jul 10, 2014
- Messages
- 20
Hi guys,
I am struggling to transfer my client's .com domain from their current host (which was created and managed by an other individual, let's call him Person B) to a new host (Axxess).
Usually I have worked with GoDaddy and bluehost, and how their process works is super simple. Basically unlock the domain that you want to to get transferred, get the authorization code (EPP), go back to GoDaddy's website, enter the domain name, enter the auth code, and there you go (very summed up I know).
But this time I thought let's give Axxess a go. So before anything, I contact Person B, ask him to unlock the domain, remove the domain privacy and give me the auth code. Person B does all that for me and sends the code. I go through the order process on Axxess's website, choose my hosting plan, and say I want to transfer the domain. Enter the domain, do my payment and I end up on the dashboard screen.
This is where I got very confused. Nowhere did Axxess ask me to enter the auth code. It also doesn't show any details about the state of the transfer. I wait a day to see if I or Person B get any emails. Nothing. I give Axxess a call and ask them where should I enter the auth code, or can I give them the code to start the transfer. They tell me, no, I'm not the one to enter the code. They have sent an email to the admin of the domain (Person B), and he should enter the auth code.
Again not GoDaddy nor Bluehost works like this. You enter the auth code on their site. But Axxess said never in the history of the internet has it ever worked like this (I call Bull). And after two weeks Person B still hasn't received any emails regarding the domain transfer. Person B asked his host are they blocking something, and they also confirmed the auth code should be entered from Axxess side before the process can continue.
Sorry for this long rant, but my question is, who is at fault here? Am I missing a step. Are SA ISP's way of doing this different? And what should my next steps be?
I am struggling to transfer my client's .com domain from their current host (which was created and managed by an other individual, let's call him Person B) to a new host (Axxess).
Usually I have worked with GoDaddy and bluehost, and how their process works is super simple. Basically unlock the domain that you want to to get transferred, get the authorization code (EPP), go back to GoDaddy's website, enter the domain name, enter the auth code, and there you go (very summed up I know).
But this time I thought let's give Axxess a go. So before anything, I contact Person B, ask him to unlock the domain, remove the domain privacy and give me the auth code. Person B does all that for me and sends the code. I go through the order process on Axxess's website, choose my hosting plan, and say I want to transfer the domain. Enter the domain, do my payment and I end up on the dashboard screen.
This is where I got very confused. Nowhere did Axxess ask me to enter the auth code. It also doesn't show any details about the state of the transfer. I wait a day to see if I or Person B get any emails. Nothing. I give Axxess a call and ask them where should I enter the auth code, or can I give them the code to start the transfer. They tell me, no, I'm not the one to enter the code. They have sent an email to the admin of the domain (Person B), and he should enter the auth code.
Again not GoDaddy nor Bluehost works like this. You enter the auth code on their site. But Axxess said never in the history of the internet has it ever worked like this (I call Bull). And after two weeks Person B still hasn't received any emails regarding the domain transfer. Person B asked his host are they blocking something, and they also confirmed the auth code should be entered from Axxess side before the process can continue.
Sorry for this long rant, but my question is, who is at fault here? Am I missing a step. Are SA ISP's way of doing this different? And what should my next steps be?