Triple whammy knocks ADSL for six

rpm said:
“Our installation and repair crews are being messed around badly by Eskom’s power problems. The electricity crisis is hurting our data service badly.”
Click to expand...

Your installation and repair crews weren't that great to start with. And your data service isn't really a service. Stop looking for excuses. Muppet.
 
Telkom advises its customers to reset their modem to the default factory settings and then reconfigure it to their preferred settings.
Click to expand...

Hmm yes blinking fools, this is exactly the thing that took me quite some time to fix, after an employee phoned Telkom to find out why the DSL was down. What should have been a simple answer, kept the employee busy for close to an hour, and blindly following the "helpdesk" person, reset the modem. Destroying everything I had set-up. Then only once they got to the ISP detail part, they could do antything further, seeing that the employee did not have access to the detail, and I was on leave. Many phone calls later, my holiday destroyed, production lost, and a 3G card later, they had some connectivity.

The actual cause of the problem, a Telkom router problem cuasing a temp loss of connectivity in the area ...

Thank you Telkom for your "one size fits all" approach to fault finding, it cost us quite a bit.
 
“Our installation and repair crews are being messed around badly by Eskom’s power problems. The electricity crisis is hurting our data service badly.”
Click to expand...

Excuses won't help if you've chased away most of your technicians... :rolleyes:

See what happens when you try to milk the customer for bigger profits?
 
MFour said:
Hmm yes blinking fools, this is exactly the thing that took me quite some time to fix, after an employee phoned Telkom to find out why the DSL was down. What should have been a simple answer, kept the employee busy for close to an hour, and blindly following the "helpdesk" person, reset the modem. Destroying everything I had set-up. Then only once they got to the ISP detail part, they could do antything further, seeing that the employee did not have access to the detail, and I was on leave. Many phone calls later, my holiday destroyed, production lost, and a 3G card later, they had some connectivity.

The actual cause of the problem, a Telkom router problem cuasing a temp loss of connectivity in the area ...

Thank you Telkom for your "one size fits all" approach to fault finding, it cost us quite a bit.
Click to expand...

That sounds like the "bandwidthshedding" we had yesterday. :(
 
cablemonkey said:
Your installation and repair crews weren't that great to start with. And your data service isn't really a service. Stop looking for excuses. Muppet.
Click to expand...

Tbh, I think most/a decent amount of the guys on the road are good chaps. I've always been treated well by them.

The problem is the fat cats at the top.
 
Tbh, I think most/a decent amount of the guys on the road are good chaps. I've always been treated well by them.
Click to expand...
There is a Telkom box on the corner near our house, whenever I see a Telkom van near it with one of their 'technicians' tinkering in the box on my way home, there is an almost 100% certainty that my ADSL will be stuffed up within a couple of hours.

Our ADSL has been down since Saturday, my wife can't do her studies, and after waiting on Telkom's fault reporting line for 40 minutes I gave up and tried the comment form on the website. Telkom has NEVER had enough call center staff. NEVER. I have not once waited for less than 5 minutes on one of their call center lines, and I have had to call them often.
 
Flint said:
There is a Telkom box on the corner near our house, whenever I see a Telkom van near it with one of their 'technicians' tinkering in the box on my way home, there is an almost 100% certainty that my ADSL will be stuffed up within a couple of hours.

Our ADSL has been down since Saturday, my wife can't do her studies, and after waiting on Telkom's fault reporting line for 40 minutes I gave up and tried the comment form on the website. Telkom has NEVER had enough call center staff. NEVER. I have not once waited for less than 5 minutes on one of their call center lines, and I have had to call them often.
Click to expand...

Maybe they were fixing something that occurred before they arrived ;)

But yeah I agree, their call centers really do suck.
 
My Telkom experience for the last 3 weeks has been: Sunday, phone stops working but ADSL still works. Monday ADSL is down too. Phone Telkom ADSL Fault Reporting, wait on the lhe line for an Hour and a half just to speak to someone, all this being done using a cellphone. Thursday, ADSL kinda works, phone still doesnt. Friday, ADSL works and phone half works. Sunday, repeat. and this has been going on for the last 3 weeks. Between Eskom and Telkom, I feel like a heart attack is just a matter of time.
 
Our ADSL part went down last night. We can't run our business. Telephone is crystal clear even without the pots filter so they have definitely screwed something up. Strangely enough, neighbours had Telkom around yesterday so I am guess that Telkom screwed something up. It's the same thing that happened last time the neighbours had Telkom around.
 
Alchemist said:
My Telkom experience for the last 3 weeks has been: Sunday, phone stops working but ADSL still works. Monday ADSL is down too.
Click to expand...

This happened to us last year when there was water in the lines. Eventually it stopped working completely and it took Telkom 6 weeks to fix the problem.
 
while you all sit on your phones calling telkom and while your adsl lines are down and out... *touch wood*

/me carries on downloading at 4mbps on all his lines wondering what the fuss is about? *grin*
 
I am utilizing an BusinessADSL line - is it only the homeADSL that's giving issues, or is it both?

Haven't had any issues with the lines at work and at home. (Pretoria)
 
Telkoms service is shocking in the first place, now they just have someone else to blame it on. Maybe we can get lucky and Eskom and Telkom can by negligence of each other fall into a hole and die.

I feel rocks for Telkom's petty excuses. Just do what you suppose to do and stop ****ing around.
 
MFour said:
Hmm yes blinking fools, this is exactly the thing that took me quite some time to fix, after an employee phoned Telkom to find out why the DSL was down. What should have been a simple answer, kept the employee busy for close to an hour, and blindly following the "helpdesk" person, reset the modem. .
Click to expand...

EISH, ello, Is da phone plugged in, eish, hold please......:mad::p

EISH, ello, solly sir, is your line been tested yet?............:mad::p

EISH, ello, sir, Is da phone plugged in? if not can you pleas try .?............:mad::p

EIS, ello, sir, wher you luv, we send sumone next year, but seriaaas sir..is your line been tested......please phone 102019..

:mad::mad:
 
what is amazing is that they "actually" "fixed" it......
for the rest of it...lies
 
MFour said:
Thank you Telkom for your "one size fits all" approach to fault finding, it cost us quite a bit.
Click to expand...


Yes this is how their ADSL helpline works.

1) It's the customer's fault, they've done something to screw up their connection. Have them redo their settings.
2) It's the customer's fault, they've done something to screw up their connection. Have them redo their settings.
3) It's the customer's fault, they've done something to screw up their connection. Have them redo their settings.
4) It's the customer's fault, they've done something to screw up their connection. Have them redo their settings.
5) ditto
6) ditto
...
...
2 hours later
...
...
2056) It's the ISPs fault, Customer must call their ISP.
...
...
2 hours later
...
...
4065) Okay if it's not working by now it must be Eskom's fault
...
...
2 hours later
...
...
5673) Okay maybe you should read that big blinking message on your screen that says the local exchange is down...
 
Now Telskum knows what it's like to be held ransom by a monopoly and having their b@lls gripped in a vice.

Welcome to the party you fat hairy pig.

..... Sorry, that was an insult to fat hairy pigs
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X