Trouble Cancelling an account on MWEB

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Gezza

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Sorry if this is posted in the wrong section.

Can Anyone please help me?

I emailed the billings and support contact at Mweb twice already a month ago or so asking for my login details as I have never been given them. I did receive my details for my connection though but could not log into the site with them.

After some time I phoned Mweb asking to cancel my account for two reasons. 1. Wasnt very happy with the service waiting so long for my login details. 2. I moved so couldnt use it anymore. They responded by saying the will send me a form to fill in to cancel my account. Fair enough. Filled it in as much as I could cause well...I didnt have my login details. But as it may be...I think I could have gotten away without even giving them ANY details because wouldnt you know it. It's been 4 days and did not get a response from them yet.

Now what will happen if they respond after the first and tell me it's being canceled but I will have to pay for the following month too cause they need a calendar month notice.

If there are any techies on the forum, my REF# 20110622000062.

Please can someone give me some feedback.
 
Gezza said:
Sorry if this is posted in the wrong section.

Can Anyone please help me?

I emailed the billings and support contact at Mweb twice already a month ago or so asking for my login details as I have never been given them. I did receive my details for my connection though but could not log into the site with them.

After some time I phoned Mweb asking to cancel my account for two reasons. 1. Wasnt very happy with the service waiting so long for my login details. 2. I moved so couldnt use it anymore. They responded by saying the will send me a form to fill in to cancel my account. Fair enough. Filled it in as much as I could cause well...I didnt have my login details. But as it may be...I think I could have gotten away without even giving them ANY details because wouldnt you know it. It's been 4 days and did not get a response from them yet.

Now what will happen if they respond after the first and tell me it's being canceled but I will have to pay for the following month too cause they need a calendar month notice.

If there are any techies on the forum, my REF# 20110622000062.

Please can someone give me some feedback.
Click to expand...
Oh grief! Looks like I should start my cancellation in advance!
 
Lol. Think you should dude. Easiest ISP to joined...after market support...pathetic to say the least. But that's just my opinion. I'm sure there's a lot of people who would say different.
 
Gezza said:
Sorry if this is posted in the wrong section.

Can Anyone please help me?

I emailed the billings and support contact at Mweb twice already a month ago or so asking for my login details as I have never been given them. I did receive my details for my connection though but could not log into the site with them.

After some time I phoned Mweb asking to cancel my account for two reasons. 1. Wasnt very happy with the service waiting so long for my login details. 2. I moved so couldnt use it anymore. They responded by saying the will send me a form to fill in to cancel my account. Fair enough. Filled it in as much as I could cause well...I didnt have my login details. But as it may be...I think I could have gotten away without even giving them ANY details because wouldnt you know it. It's been 4 days and did not get a response from them yet.

Now what will happen if they respond after the first and tell me it's being canceled but I will have to pay for the following month too cause they need a calendar month notice.

If there are any techies on the forum, my REF# 20110622000062.

Please can someone give me some feedback.
Click to expand...


Hi Gezza

I will have a look into this for you. Please send me some details, like the account holders cell number and ID number.

Regards
MWEB Guy
 
Well...Sent a pm...got a response...but yeah. Thats it. Good service ;-)
 
I'm the only one complaining on here but what the hell :P.

Got asked this morning for my Login details...Guess my point didnt quite reach them.
 
Gezza said:
I'm the only one complaining on here but what the hell :P.

Got asked this morning for my Login details...Guess my point didnt quite reach them.
Click to expand...

Hi Gezza,

The reason we requested your Mweb account details is that we can follow up with the relevant department in order to look into your request.

Regards,
MWEB Guy
 
Sent two replies now. Just out of interest I went onto Hellopeter. Looks like I'm not the only one having trouble with cancellations. Big up yourself. Must admit you were the easiest to register to. Took me 5 minutes tops...but its taken me more than a month now to try and get my User Details...more than two weeks to cancel.
 
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