Trusteer Rapport banking security software awful!

I

Ivork

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I have been having a LOT of trouble with this software that Nedbank, Standard bank et al are recommending people download and install.

It's some security anti-key logging type software and loads services and drivers at startup that run all the time unbeknown to the user.

I have had 4 pc's with problems in the last 2 weeks alone. All XP SP3 boxes but at different clients in different locations with different hardware and apps. I first thought Roxio may be conflicting with it as the 1st two had that in common - but it isn't that.

One messed up the usb ports so the keyboard didn't even work, two others simply crashed every few +/- 3hrs hours with apps complaining of missing files and unregistered dll's. Funny enough a reboot would cure them again for another few hours. Another had who knows what wrong with it’s network adaptor, both wireless & LAN could connect to nothing.

Removing Rapport fixed the problem each time.

Anyone else had a problem with this software?
 
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hmmm, i've been telling it that I will DL later. I'm glad now that I have not :)
 
I pointedly snarled at Standard Wank hard enough that my case got escalated to Trusteer themselves, who had this to say:
Trusteer Support <[email protected]>
reply-to [email protected]
to [email protected]*
date Thu, May 20, 2010 at 10:52 PM
subject [Trusteer #(case number)]: Product Feedback: it keeps popping to say download
mailed-by server10.kayako.net

Hello ja-nee*,

Thank you for contacting Trusteer Technical Support.

In general, it is the website's policy that determines how often to present the promotion offering Rapport and Trusteer cannot control this.

However, you should make sure your browser accepts cookies as this is probably how the promoting website determines if you were already offered to download Rapport:

On Mozilla Firefox - Click "Tools" > Options > Privacy > Make sure Firefox is set to "Remember history"

On Google Chrome - Click the "Tools" icon > "Under the Hood" > "Content Settings" > Make sure both check boxes on the botton are cleared (un-ticked)

On Internet Explorer - Click "Tools" > Internet Options > Privacy > Make sure Settings are set to "Medium-High" or lower and under "Advanced" make sure the first checkbox is cleared (un-ticked)


If you still get offered Rapport more than usual, please contact the institution which displays the promotion.

Should you need additional assistance, feel free to contact us via email: [email protected]
We also have helpful information available in our FAQ: http://consumers.trusteer.com/frequently-asked-questions

Sincerely,

Ruth Herz
Trusteer Technical Support
Click to expand...
*well, you know.. :p

There is no WAY I'm installing that on any box - well, Windows ones anyway - I own ..and there's NO way Rectron, et al will let li'l ol' me come and install anything on their internet payment PCs either.

And yet, somehow, my accounts remain inviolate - who'd'a thunk it?
 
Try googling: "Trusteer/Rapport/Problems" and check out the results. Those clowns can keep their crap software. Windows has enough problems of it's own.
 
And another thing: Linux (yes, all the multifarious distros) not being, from a corpulent corporate viewpoint, 'mainstream' and fractured gets no love from this lot - OK, I can see how a company would have a hard time developing for that market: it's pretty much not a financially viable option.

So how is it there's no Mac version then? MacOS is nowhere near the nail-jelly-to-a-wall problem that Linux is and, in the EU and USA at least, surely there's enough of a target market to warrant the effort?

And I would LOVE someone to answer why it is that there are a whole thirty six banks, apparently around the entire PLANET, that deem this level of ..ahh.. 'protection' necessary - why not everyone else?

Or are there only a whole thirty six banks around the whole bloody world? (yes, I know: don't let it be (a) sarchasm)
 
Trusteer Support official reply

Dear forum members,

Ivork - for such problems, we would be very interested in investigating the problems and would like to encourage you to contact us at [email protected] .
In the meantime, please try installing our latest version (not available yet at all download sites) which should fix the problems you've described. You can download it from here:
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

Again, for any possible problems you still encounter please contact our support team.

bdt - Rapport supports Mac Tiger, Leopard and Snow Leopard OSs. These should be available at your Rapport-partner banks' website, but you can also install then from here:
http://download.trusteer.com/Gcur4Wtnu/tiger/Rapport.dmg (Tiger version)
http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg (Leopard / Snow Leopard version)

Best Regards,
Trusteer Technical Support Team
 
Trusteer said:
Dear forum members,

Ivork - for such problems, we would be very interested in investigating the problems and would like to encourage you to contact us at [email protected] .
In the meantime, please try installing our latest version (not available yet at all download sites) which should fix the problems you've described. You can download it from here:
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

Again, for any possible problems you still encounter please contact our support team.

bdt - Rapport supports Mac Tiger, Leopard and Snow Leopard OSs. These should be available at your Rapport-partner banks' website, but you can also install then from here:
http://download.trusteer.com/Gcur4Wtnu/tiger/Rapport.dmg (Tiger version)
http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg (Leopard / Snow Leopard version)

Best Regards,
Trusteer Technical Support Team
Click to expand...
Ahhh, there we go: sarchasm in one neat bundle! :D (..ok, to be fair, this IS the only kind of canned response a corpulent drone* would be allowed to post, but it's still hilarious)

And anyway, it only raises a new question for me: why should I sudenly trust a company whose *ahem* security product needs to be improved because it breaks the very platform it's supposed to protect?! (rule of debate: no mention of Symantec/Norton allowed) :p

*unverified: this one-post-wonder is claiming to be Trusteer (although the odds seem really good). Also: they really do seem to scan the web for commentary about them, specially negative - impressive or creepy? :rolleyes: Yes, I AM playing Devil's Advocate here
 
bdt said:
Ahhh, there we go: sarchasm in one neat bundle! :D (..ok, to be fair, this IS the only kind of canned response a corpulent drone* would be allowed to post, but it's still hilarious)

And anyway, it only raises a new question for me: why should I sudenly trust a company whose *ahem* security product needs to be improved because it breaks the very platform it's supposed to protect?! (rule of debate: no mention of Symantec/Norton allowed) :p

*unverified: this one-post-wonder is claiming to be Trusteer (although the odds seem really good). Also: they really do seem to scan the web for commentary about them, specially negative - impressive or creepy? :rolleyes: Yes, I AM playing Devil's Advocate here
Click to expand...


I think +1 for that...

I still wont install that......
 
Ivork said:
simply crashed every few +/- 3hrs hours with apps complaining of missing files and unregistered dll's. Funny enough a reboot would cure them again for another few hours.
Click to expand...

Thinking out loud:
Rapport must have to update its definitions/signatures every now & then so it knows what spyware & key logger apps to look out for.

I'm wondering if it's about every 3 - 4 hrs, round about the time it fupps everything up....?
Reboot cures everything till the next update run.

Trusteer said:
Dear forum members,
In the meantime, please try installing our latest version (not available yet at all download sites) which should fix the problems you've described.
Click to expand...

@ Trusteer Errm, you have heard of these problems before then?
How can I help you if I cannot even help myself....if the box isn't frozen, every app complains about something or other. I cannot open anything - no MMC's, taskmgr or even cmd prompt! After reboot everything is fixed & there is zip in any event logs probably because the logging service had fallen over along with the rest of the OS :twisted:
 
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I don't have time anyway to investigate.
I get paid to fix other people problems. If it's a case of uninstall this program, ka-ching thanks a lot in my pocket.

What is flippin annoying no end is every time I log into my bank I have to click through a zillion disclaimers & acknowledgements. We never ask for your pin - ckick, FICA bla bla - OK click - be carefull if at internet cafe ja OK click - you should download this security software click here -aaaaaaaagh!!!!

I have my own AV, antispyware, anti rootkit, anti keyligging, etc software (pc tools spyware doctor).
I do not want another app running on my system thank you!
(And some may have nothing cause they not stupid & you can scan their pc & it will come up clean without having a single AV product installed.)
 
Ivork said:
I don't have time anyway to investigate.
I get paid to fix other people problems. If it's a case of uninstall this program, ka-ching thanks a lot in my pocket.
Click to expand...
Quite. We are not their unpaid, unwitting and unwilling beta-test lapdogs -
What is flippin annoying no end is every time I log into my bank I have to click through a zillion disclaimers & acknowledgements. We never ask for your pin - ckick, FICA bla bla - OK click - be carefull if at internet cafe ja OK click - you should download this security software click here -aaaaaaaagh!!!!
Click to expand...
- we are citizens, people (and being 'people' WAY trumps being 'consumers' (what 'they' are trying to reclassify us as (and get US to go along with it!))) who should be able to not have to live scared of the boogeyman all the damn time, as evidenced by all this needing to be protected.

I have my own AV, antispyware, anti rootkit, anti keyligging, etc software (pc tools spyware doctor).
I do not want another app running on my system thank you!
(And some may have nothing cause they not stupid & you can scan their pc & it will come up clean without having a single AV product installed.)
Click to expand...
That whole rant there: that ..indignation - yea, I felt that too. And handled it by saying 'no' from the get go (which included saying scathingly, with scorn and disdain at the bloody bank's call-centre ..hey, it's a coping technique!)

Besides which, there are way more PCs on which I do banking over which I have NO control than those over which I do. Some, like the 'net payment station at Rectron are admirably locked down - you get NO chance at shenanigans. Others, like the one at another distie that has a nappy rash every time something bad is said about in public is a whole lot less protected. And, all around Jozi at least (from which we can infer that this is true all around the country), there are HUNDREDS of individuals using these semi-public machines that don't belong to them to the point where you queue behind the guy in front of you and use it directly after him. And yet, magically, for some strange unknown reason all these hundreds of bank accounts remain uncompromised.

So tell me why, exactly, we should install this kak on our PCs, why we should be aggravated even more by some bloody bureaucracy ..why we should quake fearfully about everyone Out To Get Us(tm)???
 
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Just been to my 1st Trusteer Rapport "victim". Win 7 Pro box, 3 month old install. Was running like a dream until a week ago, when user started experiencing multiple problems. A day after installing Rapport (He remembers 'cos he only online banks once a week.) Couldn't save docs, couldn't open progs, couldn't open firefox, and so on until after a week the pc wouldn't even boot. Did a startup repair and got it running, but what a pig. SO slow, just about unusable. Poking around I saw he had Rapport installed. Uninstalled it. Rebooted. ALL problems solved. Was all I did - uninstalled the pig of a thing. This could turn into a nice little money-spinner for us pc techs!
 
Strange, installed this on my Windows 7 x86 box at work about 3 weeks ago with no issues.

Installed it on my home machine running Windows XP SP3 x86, will post if I have any issues. This machine has been stable for about a year so will be able to tell for sure...
 
This software is horrid. It used 135MB RAM on my XP SP3 box at work. It lags my entire system to a state of not being able to open any program or even folder. I've got it installed on Windows 7 as well and have been monitoring it. It runs great in IE, but sucks in any normal browser (chrome, firefox etc.)

I'm uninstalling straight away.

Thanks for the thread Ivork. I thought I was paranoid.
 
I've seen that pop-up every time I log into internet banking, but just ignore it - if I am an average uneducated PC user and I install this buggy "security software", what recourse do I have with the bank who says that I must use it for my and their security? When it breaks my PC and I don't know what to do, will the bank pay for the costs of repairs? Interesting to see if there are any class actions that come from this... oh wait, we're in Africa and don't have such laws - we just have to bend over and take it from all parties, and have no recourse...better go and get some vaseline...
 
Three more pc's in the last week "infected' with this awful piece of software. Two of them slowed down to the point of being unusable, and the third just crashed and died after 3 hours being on. Uninstalling Rapport fixed them all.

I foresee a backlash against the banks on this one. Sure, they needed to do something about people's internet banking getting hacked, but this is not the solution. It looks like they just latched onto the first snake oil salesman who came along offering a security solution for their customers without first checking if it actually worked.
 
DO NOT INSTALL TRUSTEER!!!!!
After clicking on the Trusteer link on StandardBank's login site my account was cleaned out (stolen ) on the 16th July and no response yet from either Standard Bank or Trusteer.
 
due to stuff i work with i check the pc's regularly as i cannot afford to lose the data. I will rather continue to rely on that method than this failing software to keep my internet banking safe.

I will NOT be one of there guinea piggs!!!!!!!!!!!!

they should recall/retract their product & test it properly before rolling it out again. though even then i would refrain...
 
...another 2 since the 20th of the month. That's 6 I've done so far. All of these users are incredulous: "But the Bank insists I install this thing!?" As Ivork said: "Kerching! Kerching! Money in the pc techs pocket!" Thank you Standard Bank et al - I suppose I should pay you commission :)
 
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