Consumer’s rights to demand quality service
54. (1) When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to—
(a) the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services;
(b) the performance of the services in a manner and quality that persons are generally entitled to expect;
(c) the use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect,/U] if any such goods are required for performance of the services; and
(d) the return of any property or control over any property of the consumer in at east as good a condition as it was when the consumer made it available to the supplier for the purpose of performing such services, having regard to the circumstances of the supply, and any specific criteria or conditions agreed between the supplier and the consumer before or during the performance of the services.
(2) If a supplier fails to perform a service to the standards contemplated in subsection
(1), the consumer may require the supplier to either—
(a) remedy any defect in the quality of the services performed or goods supplied;
or
(b) refund to the consumer a reasonable portion of the price paid for the services
performed and goods supplied, having regard to the extent of the failure.
