Uber Eats delivery drivers instructed to discard order if user is unresponsive

Daniel Puchert

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Uber Eats tells drivers to throw food away

South Africans have been up in arms about Uber Eats delivery drivers "stealing" their meals following a recent X/Twitter post that went viral.

However, Uber's official delivery protocol suggests it adopts a "you snooze, you lose" policy and instructs users to discard the order if the customer is unresponsive in certain cases.
 
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