Unofficial MWeb Throttle Limit Theory Thread

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Fudzy

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Okay, firstly a disclaimer before certain users muddy this thread:

As the title says, this thread is for discussion surrounding how and when MWeb decide to impose throttling, the information has been determined from posts by those who have been throttled. It would be awesome if MWeb would provide these limits themselves but for some reason they prefer to ride this PR disaster the end. Fortunately it hasn't affected my service from the ISP as with most of it's (unaffected) subscriber base I'm sure. I don't have any affiliation with MWeb other than being a happy customer who's getting bored of repeating himself.

So as far as myself and aktor (based on this post - http://mybroadband.co.za/vb/showthr...tling-Bull?p=11454031&viewfull=1#post11454031) the average seems to be around 100GB per Mbps so it's based on what users have reported, I've added links towards the end but it's a schlepp going through threads on a phone so I will add as this thread goes on. If anyone thinks the throttle limits are different, please post a screenshot of your Mweb ADSL account page showing your line speed and what your 30 day total is. The point of this thread is to crowdsource the information as accurately as possible.

1mbps = 100GB
2mbps = 200GB
4mbps = 400GB
10mbps = 1TB

In order to make that figure drop and not rise you need to average the following:

1mbps = 3,3GB per day
2mbps = 6,6GB per day
4mbps = 13,3GB per day
10mbps = 33GB per day

The fact that you're throttled means you will reach this point a lot quicker but I do think MWeb need to implement some sort of 'open time' (geddit? Multichoice/MNet reference) outside of working hours and weekends in order to halt the exit of further customers.

Threads of people throttled

1mbps Users throttled at over 100GB :

http://mybroadband.co.za/vb/showthr...tling-Bull?p=11367613&viewfull=1#post11367613

http://mybroadband.co.za/vb/showthr...tling-Bull?p=11452837&viewfull=1#post11452837

http://mybroadband.co.za/vb/showthr...tling-Bull?p=11461389&viewfull=1#post11461389

http://mybroadband.co.za/vb/showthr...tling-Bull?p=11499729&viewfull=1#post11499729

4mbps Users Throttled at over 400GB :

http://mybroadband.co.za/vb/showthr...ack-Part-3?p=11446139&viewfull=1#post11446139

Proof that it unthrottles when it goes below 100GB for 1mbps

http://mybroadband.co.za/vb/showthr...tling-Bull?p=11454009&viewfull=1#post11454009

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Let's keep this thread more civil, no ad-hominems and if you're going to contribute either towards or against any information please back it up with proof.
 
Throttle indications from MWeb Guy himself:

MWEB Guy said:
We only have one 1MB product and the threshold is approximately 100GB
Click to expand...

MWEB Guy said:
The thresholds for the 2MB premium would be approximately 200GB and the standard package would have a threshold of approximately 70GB
Click to expand...

MWEB Guy said:
The threshold on the 4MB standard product would be approximately 110GB
Click to expand...

MWEB Guy said:
10MB product thresholds are approximately 250GB on the standard package and approximately 950GB on the premium package.
Click to expand...
 
Last edited by a moderator:
My theory, and something I worked out after someone got a cryptic response from an MWEB employee is this;

Pertaining to a 4mb premium line, a user can do unlimited daily traffic

HOWEVER, if for 10 consecutive days, he/she does 20GB+, he counts as an abuser, and gets throttled.

So, if I were to do this:

1. 22GB
2. 24GB
3. 21GB
4. 25GB
5. 21GB
6. 30GB
7. 20GB
8. 21GB
9. 22GB

I would be one day of high usage away from being throttled, so now if I hit an under-20GB day, they reset the counter.

My MWEB account frequently hit 500GB+ when I was with them, but so long as I stuck to this simple rule, I never got a warning letter.

Only thing I don't have a theory on is what the 1mb/2mb accounts limits are.
 
^ That sounds reasonable, but doesn't hold with what MWEB is saying now regarding a 30 day rolling window. If we take Fudzy's numbers from the first post, if you hit 100GB on a 1mbps anywhere with a 30 day window, you will be throttled. Day 1 you do 50GB. Then you do nothing until day 30, when you do another 50GB, then you will be throttled on day 31. At least, that's how I understand it.
 
bullzeye.za said:
My theory, and something I worked out after someone got a cryptic response from an MWEB employee is this;

Pertaining to a 4mb premium line, a user can do unlimited daily traffic

HOWEVER, if for 10 consecutive days, he/she does 20GB+, he counts as an abuser, and gets throttled.

So, if I were to do this:

1. 22GB
2. 24GB
3. 21GB
4. 25GB
5. 21GB
6. 30GB
7. 20GB
8. 21GB
9. 22GB

I would be one day of high usage away from being throttled, so now if I hit an under-20GB day, they reset the counter.

My MWEB account frequently hit 500GB+ when I was with them, but so long as I stuck to this simple rule, I never got a warning letter.

Only thing I don't have a theory on is what the 1mb/2mb accounts limits are.
Click to expand...

That still comes back to it being 400GB for the rolling threshold. The most I've done is 480GB which was during the holidays in December.
 
Fudzy said:
1mbps = 100GB
2mbps = 200GB
4mbps = 400GB
10mbps = 1TB
Click to expand...

When I called to cancellation in April this year, I spoke with the consultant regarding what is their acceptable usage. The consultant did say this figures that you type.
 
Keigo said:
When I called to cancellation in April this year, I spoke with the consultant regarding what is their acceptable usage. The consultant did say this figures that you type.
Click to expand...

That's interesting, because MWEB and MWEB Guy have repeatedly said that they will not release this / that it is not available, etc. The consultant listed these thresholds for each linespeed for you?
 
SabreWolfy said:
That's interesting, because MWEB and MWEB Guy have repeatedly said that they will not release this / that it is not available, etc. The consultant listed these thresholds for each linespeed for you?
Click to expand...

That is some serious breakdown in internal communication.
 
Fudzy said:
Thank you. I'm hoping I won't need to have this thread running for very long.
Click to expand...
You'll have to update it every time the naspers greed filters through to lower limits, the only way mweb can post improved results every quarter is to lower the limit, they certainly won't do it through more subscribers.
 
SabreWolfy said:
That's interesting, because MWEB and MWEB Guy have repeatedly said that they will not release this / that it is not available, etc. The consultant listed these thresholds for each linespeed for you?
Click to expand...

Well, I think they don't want to release it in black & white. The consultant only say acceptable usage regarding to each line speed. In my case, I did over 270gb and got a warning letter, that is why I cancelled.
 
Herein lies my problem with Mweb

Shaping:

Shaping is aimed at traffic classes as a whole whereas throttling is aimed at specific users who generate above average usage. A shaped service gives priority to normal web browsing, email, online banking, social networking services & online gaming.

Throttling:

Throttling is a bandwidth management practice to manage Internet traffic – a user’s connection speed may be reduced based on usage patterns and usage history.
Click to expand...



Standard:

2 Mbps
For users wanting to email, browse the Internet or do social networking without the need to do heavy downloads.

R239 pm

4 Mbps
For users who need a slightly faster connection and wanting to email, browse the Internet or do social networking without the need to do heavy downloads or uploads.

R359 pm

10 Mbps
For users who need a fast connection and wanting to email, browse the Internet or do social networking without the need to do heavy downloads or uploads.

R749 pm



MWEB reserves the right to throttle the ADSL services based on individual usage patterns and usage history.
Click to expand...

Premium

1 Mbps
For users wanting to browse, email, social network and enjoy their internet experience.

R199 pm

2 Mbps
For users wanting to browse, social network, download and upload photos, stream video, and make VoIP calls.

R369 pm

4 Mbps
Advanced users, who want to transfer or download larger files, game online, stream video and make VoIP calls.

R539 pm

10 Mbps
High end users looking for top speeds to download and upload large attachments, game, stream video or watch TV on demand.

R999 pm
Click to expand...

Damn confusing and expensive compared with much smaller ISP's
 
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bullzeye.za said:
My theory, and something I worked out after someone got a cryptic response from an MWEB employee is this;

Pertaining to a 4mb premium line, a user can do unlimited daily traffic

HOWEVER, if for 10 consecutive days, he/she does 20GB+, he counts as an abuser, and gets throttled.

So, if I were to do this:

1. 22GB
2. 24GB
3. 21GB
4. 25GB
5. 21GB
6. 30GB
7. 20GB
8. 21GB
9. 22GB

I would be one day of high usage away from being throttled, so now if I hit an under-20GB day, they reset the counter.

My MWEB account frequently hit 500GB+ when I was with them, but so long as I stuck to this simple rule, I never got a warning letter.

Only thing I don't have a theory on is what the 1mb/2mb accounts limits are.
Click to expand...
That's very interesting.

I'm on the 4Mb premium so between this theory and Fudzy's theory of 400GB, I should be able to avoid being throttled.

Fudzy, your theory doesn't differentiate between premium and standard though, unless I missed it?
 
bbabraham said:
Fudzy, your theory doesn't differentiate between premium and standard though, unless I missed it?
Click to expand...

The level seems to be the same IIRC since they changed the wording on the site that both are throttled, the difference being the premium gets priority for gaming.
 
So MWEB does not offer a truly "unlimited" account, as per the recent ASA ruling?
 
Nduimiso said:
You'll have to update it every time the naspers greed filters through to lower limits, the only way mweb can post improved results every quarter is to lower the limit, they certainly won't do it through more subscribers.
Click to expand...

If the limit drops or rises I'll post the info here.
 
Nice one, Fudzy.

We need to do this for all ISPs. :twisted:
 
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