Usage inaccurate

Stop hounding them!!!! You must be joking.... they have had over 10 days to fix this problem and haven't yet. They fail to communicate with us and expect us to pay for extra bandwidth while they sort out their problem.
I disagree lets make this thread flaming hot so that everyone out there can read it and be aware of what is going on at Iburst.
 
diegoa said:
Ok guys this is getting depressing ....<snip>
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Are you serious? Nobody is forcing you to read this. They've been trying to get things sorted now for 4 months. I wonder how many people are actually being robbed of bandwidth due to ignorance. So far this month I have not received one single usage report - how difficult can it be to manage something as simple as that? Although I have registered for electronic accounts months ago I still have to receive a single one through e-mail. Every month it still get posted to me. The incompetence that is iBurst is astounding.
 
I am aware of the issues and I know they trying to get iBoss bedded down. Maybe I am bit more patient then you guys :D. Its just every new post I read is about usage reports not working and its a known issue already for a while now, nothing new. I hope Jannie can come back on the status of this.

I am just saying their are alternative ways they have suggested to get usage reports than through their site.
 
diegoa said:
Ok guys this is getting depressing and tiring with these posts. Stop hounding them on a daily basis, obviously they still trying to get it sorted.
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On the contrary, I find this whole crisis hilarious (sorry to the users), especially in the light of the iBurst CEO's hubristic statement many months ago: "Early days, but we'll eat this elephant." (1 July 2009, http://mybroadband.co.za/vb/showpost.php?p=2923665&postcount=19).

It seems that instead the elephant is rolling over its ostensible eaters.
 
diegoa said:
Ok guys this is getting depressing and tiring with these posts. Stop hounding them on a daily basis, obviously they still trying to get it sorted. If you need to find out your daily usage just email Gcebile or just simple phone iBurst like what I am doing now when website doesnt reflect it accurately. Gcebile has been very helpful to me and I am sure Shaun would agree with me on this :)
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Diegoa, I do not give a flip about their bandwidth monitor problems. What I do care about is the fact that I am capped for 4 days without having used up even half of what I PAY FOR. Gcebile topped up my account yesterday - today I am again having download difficulties - it takes 5 minutes to download a 2.6 MB file from a local server. iBurst must ensure that customers do not experience degraded service while the company is trying to sort out their IT systems.
They have and continue to fail.
 
diegoa said:
I am aware of the issues and I know they trying to get iBoss bedded down. Maybe I am bit more patient then you guys :D. Its just every new post I read is about usage reports not working and its a known issue already for a while now, nothing new. I hope Jannie can come back on the status of this.

I am just saying their are alternative ways they have suggested to get usage reports than through their site.
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The problem lies elsewhere - a user is throttled based on the incorrect reports. This issue has been affecting me for at least 2 months.

I actually have the time over the holidays to switch ISP....:whistle:
 
This has become a real nightmare. Gcebile topped up my account yesterday but the current doanload speeds makes it impossible to use the service.

 
Jannie - when are you going to break your silence about the bandwidth usage debacle?

Jannie, please can you publicly acknowledge that there is a MASSIVE problem with inaccurate bandwidth reports and that people are being wrongfully capped because of this? Please, there needs to be some leadership from you on this issue, because at the moment your silence is deafening.
 
All Bandwidth Gone

ryu said:
guess he's on leave :p
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Their recent 'upgrade' of iBurst users Bandwidth is a complete joke as the bandwidth usage page is now completely inaccurate and I am now capped for the first time ever.
They are on permanent leave from any semblance of customer service as calls to helpdesk result in "Sorry...we can escalate this to XyZ Blah Blah" but no action is ever taken.
Reference number 0703275 logged today and I have demanded a telephonic response. Perhaps pigs will fly and we'll be shooting for pork before that ever happens...:wtf:
 
maybe the missing is going into setting up a virtual harem ;)
 
Bandwidth Use and iBurst Migration Mess

Yet another capped user here due to their "migration" mess. Yesterday the bandwidth use page was empty, today I have allegedly used 8542MB and have 0MB left. :wtf: iBurst helpdesk is like tits on a bull...of no value whatsoever. They can do nothing until Monday when their 'damagers' I mean managers get back to work or what passes for it in iBurst world. Only then can they sprinkle their magic fairy dust and all will be well...or so we are made to believe by their helpdesk. I have direct control over 12 iBurst subscriptions and will be considering cancellation as this is just the last straw.:mad:
 
The_Techie said:
I think it's about time the problems get sorted out...
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No. It was about time problems got sorted out years ago already. I think it's safe to assume that things at iBurst are not going to get better. Uncapped ADSL is looking better and - thanks to iBurst's new pricing - cheaper by the day..
 
correct still not fixed. I have just been given another gig to carry me over to when it is fixed which is supposed to be tomorrow... but don't hold your breath, we have heard these promises a couple of days ago.
 
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