Vehicle purchase - Delivery fee

Heisenborg

Heisenborg

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Hi all

Trying to buy a car from Hyundai. All paperwork goes smoothly. Then they send me the dealer invoice and there is a R4500 delivery fee included.

I told them to remove it or I walk. From what i can tell this is a way they pad the invoice to squeeze some margin onto the deal.

Is it normal for this to be added? Its over and above R1500 for license and registration which im cool with
 
That’s the usual unregulated “on the road”, “compulsory” BS. You did the right thing, tell them to remove or your walk.

When negotiating a car deal always negotiate on an “All In” basis, in that way you pay the total you agree and then they can split on the invoice how they wish as it will make no difference to you.
 
Fees, Vat etc etc, make sure you have the total price and that's it, hold the line. Padded extras they can jump.
 
Enzo Matrix said:
Hi all

Trying to buy a car from Hyundai. All paperwork goes smoothly. Then they send me the dealer invoice and there is a R4500 delivery fee included.

I told them to remove it or I walk. From what i can tell this is a way they pad the invoice to squeeze some margin onto the deal.

Is it normal for this to be added? Its over and above R1500 for license and registration which im cool with
Click to expand...
Tell them to stuff it or you're going to another dealer.

They are trying a fast one and many buyers get caught out.
 
lol this happened to me before, few months back .. they gave me a long story on why its there, wish i saw this post before
edit: although they did mess up something with the bank and i did get a refund of like R2600
 
Had a reply from them

They agreed to remove the fee but still stated the below

"Delivery fees are admin fees charged by the dealership for the preparation done on the car prior to the delivery"

You cannot trust a car sales person. Not ever. Admin fees roflol. How about no
 
We got caught with my wifes car, they added about 20k in extras, on the road, delivery, added warentees and crap we never used or needed. Now we know to tell them to get buggered if they try charge extras.
 
Enzo Matrix said:
Hi all

Trying to buy a car from Hyundai. All paperwork goes smoothly. Then they send me the dealer invoice and there is a R4500 delivery fee included.

I told them to remove it or I walk. From what i can tell this is a way they pad the invoice to squeeze some margin onto the deal.

Is it normal for this to be added? Its over and above R1500 for license and registration which im cool with
Click to expand...
Yep, went through the same crap literally a week ago with Kia. Seems to be the new norm
 
HAd something similar recently. The dealership added a lot of extras including a once off fee for 24 months with a tracking company, added a year and 15000KM to the maintenance plan, scratch and dent cover as well as some "fancy" treatment for the windscreen.

I told them to remove all extras or I walk away. In the end they included the windscreen coating and scratch and dent cover for free. These are all products they get commission on.

I tried to use the scratch and dent cover and, as expected its a load of BS.
 
Terence1983 said:
We got caught with my wifes car, they added about 20k in extras, on the road, delivery, added warentees and crap we never used or needed. Now we know to tell them to get buggered if they try charge extras.
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the warentees are a bitch and kind of forced to take them now days as some banks want it on but when you try claim it does not work and there is always excuses as they do not cover this or they do not cover that. To me it is a waste of Money we were also forced to take it on our Audi and with the ECU on Steering Colum faulty they say they do not cover as it is a wear and tear item which I find BS. I do not see it as a wear and tear item
 
labratza said:
the warentees are a bitch and kind of forced to take them now days as some banks want it on but when you try claim it does not work and there is always excuses as they do not cover this or they do not cover that. To me it is a waste of Money we were also forced to take it on our Audi and with the ECU on Steering Colum faulty they say they do not cover as it is a wear and tear item which I find BS. I do not see it as a wear and tear item
Click to expand...

The whole car is a moving wear and tear object, the only thing that is probably not wear and tear is the glass on the vanity mirrors.
 
Pho3nix said:
Nope. Never seen that on an OTP or Invoice when buying a car
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Then you have not been buying many cars
LandyMan said:
Yep, went through the same crap literally a week ago with Kia. Seems to be the new norm
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This has been standard practice for the past 30 years. The only thing that changes is the amount.

You can and should refuse to pay it but know that they will give you the car without a drop of fuel in it and there is a danger that they will not do a proper pre-delivery service. The service is only a problem with new cars.
 
Stonemason said:
Then you have not been buying many cars

This has been standard practice for the past 30 years. The only thing that changes is the amount.

You can and should refuse to pay it but know that they will give you the car without a drop of fuel in it and there is a danger that they will not do a proper pre-delivery service. The service is only a problem with new cars.
Click to expand...

Pay the R4500 delivery fee to have them deliver the car on a flat bed truck (not drive the car, car could be considered as used then aka 2nd hand) to your house.
 
Enzo Matrix said:
Had a reply from them

They agreed to remove the fee but still stated the below

"Delivery fees are admin fees charged by the dealership for the preparation done on the car prior to the delivery"

You cannot trust a car sales person. Not ever. Admin fees roflol. How about no
Click to expand...
I love how things that should be part of their cost they try to pass on. Admin this, inspection that. All things that are their responsibility and should have been factored into the price they try to charge for again. Imagine going to buy a TV and they charge you extra for their delivery cost to the store as well as warehousing costs and the salary of the salesperson.
 
All Dealerships charge some sort of fee, PDI (Pre Delivery Inspection), On the Road Fee or whatever else they term it. They may not put that amount onto the finance portion of the vehicle. So it would be deducted from the deposit or it would be an extra payment. If you can negotiate that they drop the fee, then good for you.
 
GMAN03 said:
I love how things that should be part of their cost they try to pass on. Admin this, inspection that. All things that are their responsibility and should have been factored into the price they try to charge for again. Imagine going to buy a TV and they charge you extra for their delivery cost to the store as well as warehousing costs and the salary of the salesperson.
Click to expand...

This, I have never understood how a car dealership expects a car buyer to pay to inspect the car that the dealership is selling :rolleyes: When I buy something, mainly new, I expect it to do what it says on the box and not have to pay whomever I am buying from to make sure it does what it says on the box.
 
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