Very slow ADSL speed

[chazegg]

The company's ADSL line was recently upgraded by Telkom to 4 mbit/s and I arranged to upgrade our Mweb service from 1 m to 4 m. Thing is whereas on the 1 mbit/s link I managed between 90% & 99% downloads rates pretty much all of the time, with the new 4 mbit/s line I can barely get 1 mbit/s. I have checked this with both Speedtest and several large file downloads at various times of the day. Mweb techies tell me it looks OK from their end and the connection rates and attenuation showing on the router look OK. Telkom claim to have 'fixed' the problem. The downloads start at close to 4 mbit/s but rapidly slow to sub 1 mbit/s. Router is a Netgear DGN2200 Wireless-N300.

Anybody have an idea if this might be a router problem or is this the type of speed that I can expect??

 

[Musicmp3]

there are latency problems at present - everyone is complaining. As far as I know the problem is overseas and the fix is temporary.

 

[Ramiz A]

the fix is not working, was great over the weekend. but now im back to just over 350ms pings on saix.net

 

[HowTo]

Hi
This is a local tracert.
C:\Users\>tracert -d telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 630 ms 552 ms 527 ms 196.210.155.1
3 494 ms 548 ms 568 ms 196.38.73.85
4 533 ms 529 ms 606 ms 196.38.73.9
5 763 ms 891 ms 938 ms 168.209.1.140
6 889 ms 816 ms 877 ms 196.26.0.130
7 945 ms 948 ms 911 ms 196.25.46.89
8 1095 ms 1047 ms 1039 ms 196.43.25.137
9 1024 ms 984 ms 1000 ms 196.43.39.162
10 859 ms 839 ms 785 ms 196.43.23.6
11 609 ms 570 ms 523 ms 196.43.23.34
12 * * 816 ms 196.43.22.222

Trace complete.

Now you know how fast my 4mbps line is.

 

[ponder]

Try some trial accounts from afrihost, web africa, cybersmart etc

 

[ponder]

Hi
This is a local tracert.
C:\Users\>tracert -d telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 630 ms 552 ms 527 ms 196.210.155.1

Seems like you are suffering from backhaul congestion with that 630ms second hop.

 

[MWEBHelp]

The company's ADSL line was recently upgraded by Telkom to 4 mbit/s and I arranged to upgrade our Mweb service from 1 m to 4 m. Thing is whereas on the 1 mbit/s link I managed between 90% & 99% downloads rates pretty much all of the time, with the new 4 mbit/s line I can barely get 1 mbit/s. I have checked this with both Speedtest and several large file downloads at various times of the day. Mweb techies tell me it looks OK from their end and the connection rates and attenuation showing on the router look OK. Telkom claim to have 'fixed' the problem. The downloads start at close to 4 mbit/s but rapidly slow to sub 1 mbit/s. Router is a Netgear DGN2200 Wireless-N300.

Anybody have an idea if this might be a router problem or is this the type of speed that I can expect??

Hi chazegg, send me a private message with your MWEB details as well as a trace route to a local and international site.

 

[chazegg]

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 11 ms 11 ms 41.135.97.1
3 11 ms 11 ms 11 ms 197.82.5.250
4 11 ms 16 ms 11 ms 197.82.2.3
5 23 ms 23 ms 22 ms 197.80.7.37
6 29 ms 29 ms 29 ms 197.80.4.117
7 30 ms 29 ms 30 ms 196.43.25.137
8 28 ms 31 ms 29 ms 196.43.39.162
9 29 ms 30 ms 29 ms 196.43.23.6
10 32 ms 31 ms 31 ms 196.43.23.34
11 31 ms 32 ms 31 ms 196.43.22.222

Trace complete.

Tracing route to autodesk.com [74.220.126.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 12 ms 10 ms 10 ms 41.135.97.1
3 10 ms 10 ms 11 ms 197.82.5.250
4 11 ms 11 ms 11 ms 197.82.2.3
5 205 ms 207 ms 208 ms 176.67.177.227
6 286 ms 250 ms 208 ms 195.50.124.133
7 344 ms 346 ms 344 ms 4.69.166.153
8 346 ms 344 ms 346 ms 4.69.153.129
9 341 ms 342 ms 340 ms 4.69.137.70
10 344 ms 344 ms 344 ms 4.69.134.78
11 340 ms 343 ms 342 ms 4.69.148.45
12 344 ms 344 ms 350 ms 4.69.135.185
13 341 ms 356 ms 341 ms 4.69.153.14
14 345 ms 344 ms 351 ms 4.69.152.196
15 344 ms 344 ms 344 ms 4.53.18.46
16 371 ms 345 ms 346 ms 74.220.126.92

Trace complete.