Don't agree with this. Surely VC is paying for backhaul capacity on this. True, they will collect the money from the customer, but it is equally each customer's responsibility to validate this. People (KNOWINGLY) used bandwidth they should not have to begin with, and then complain that they get charged.
The responsibility is on the provider to provide the information accurately. They said 4GB, people used 4GB. Do you now expect people to waste time and money by phoning, emailing or faxing? Also do you think the call operator would know if the error occurred in real time? And if they knew in real time then why not reverse that 4GB immediately back to 2GB.
What you are suggesting is ridiculous. You are saying that the customer who is PAYING the company to do all these things and to have accurate data given to him now has to verify things on his own time by speaking to people who probably at that stage would not have been able to verify his extra data anyway?
I'm sorry but maybe that's how it works in corrupt, monopolistic SA but if a company did this in the EU they'd have no leg to stand on. A customer pays and company is supposed to use that money to ensure mistakes do not happen and if mistakes happen the company needs to bear those expenses - because if I were to forget to pay VodaCom they'd cut me off and charge me interest - they wouldn't let me off so easily.
Sorry - Vodacom is a fail here. They are again showing contempt for their customers.
If I was Telkom, I would have charged people for using the extra bandwidth too. I see it the same way as one would let the water/electricity run and then complain that Joburg-Water/Eskom should have turned off the supply - it's easy to "overlook" responsibility in favour of personal/financial gain - not a good moral standing in my opinion.
Yes it is easy but it is reasonable. People don't have time and it is fair and reasonable to expect the company YOU ARE PAYING to ensure a proper service that means they give you the bandwidth they say they will. Promotions and carry-over rules change all the time, it's not unreasonable to expect that someone may have thought this was some carry over or extra data or maybe the introduction of a caps increase - after all when you're busy earning the MONEY you will be paying to VODACOM you don't have time to check every single thing.
This did not cost VC anything. The backhaul is theirs and even if not, they don't get charged by the MB - they get charged for the connection - a flat rate. They didn't have to install extra towers and as said electrons are free.
And even if it did cost VC something, that's tough. That's part of doing business, if you cut costs to make bigger profits expect some of these cut costs to translate into occasional greater expenses - such as now.
Checking your cap should be 2nd nature (like checking your bank-account / credit card statement).
The cap said 4GB not 2GB. The fault is with the provider here. And if I was your customer I'd tell all my associates and friends about you and we'd all dump you in a second.
You're saying it's OK for Vodacom to make a mistake which they shouldn't pay for but a customer may NOT make mistakes and if he does he has to pay for them.
Having customers is a privilege and not a right.
