vodacom added free data?

VodacomData said:
Note: That the bundle balance on our billing system is correct. BUT is reflecting incorrectly.
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:confused: What does this mean?

On July 1 I reported a problem that rollover was not included in the balance according to *111#.

I received an email from Vodacom saying:
please ignore the *111# until further notice
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I'm not sure if this applies only to me, or everyone, and I have not received any further notice.

@VD: Could you please find out when this is going to be resolved?
 
Hi All

The problem has been fixed and your data bundles will be reflecting correctly.

Regards
VodacomData
 
ginggs said:
:confused: What does this mean?

On July 1 I reported a problem that rollover was not included in the balance according to *111#.

I received an email from Vodacom saying:

I'm not sure if this applies only to me, or everyone, and I have not received any further notice.

@VD: Could you please find out when this is going to be resolved?
Click to expand...

@Ginggs

Number please sir :D or ref number
 
SlinkyMike said:
The whole Vodacom data bundle structure is hopelessly complex... that thing of accumulating rollover then only having it become available once the previous one is completed for the current / next/ previous month or whatever it is as opposed to simply having one grand total amount of megabytes available is the most ridiculous brain fart I have ever encountered...

I honestly do not want to know how many ad-hoc bundles I have topped off my account with thinking that I am all out when in fact I have hundreds of megs in a 'bucket' somewhere waiting to be come active.
Click to expand...

VodacomData said:
http://mybroadband.co.za/vb/showpost.php?p=2988530&postcount=13
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...anyone else get the feeling that it suits Vodacom down to the ground that we have no idea of our available bundle / rollover / bucket usage? :confused:
 
aaagh damn, my package shows 500Mb (550) again, got excited over nothing :)
good thing I checked, and it was aired on the forum, so VC could fix it, otherwise I might have assumed that there was still data available, and not added and extra bundle, and got the surprise next month....

So... no seacom reduction/freebies yet :p
 
CeeBee said:
aaagh damn, my package shows 500Mb (550) again, got excited over nothing :)
good thing I checked, and it was aired on the forum, so VC could fix it, otherwise I might have assumed that there was still data available, and not added and extra bundle, and got the surprise next month....

So... no seacom reduction/freebies yet :p
Click to expand...

Hi

We knew of the problem just before the posts started coming in , i had to escalate and was in contact with Billing and could only post when they confirmed there's a problem(other than you guys posting) and a fix that would be implemented soon.


Regards
VodacomData
 
Checked V4Me data balance this morning again.
I see the system is stuffed again... 500Mb package showing as 1Gb
Vodacom.... here's a thought, why don't you just keep it like this, since your system clearly wants to give us double the data :)
 
CeeBee said:
Checked V4Me data balance this morning again.
I see the system is stuffed again... 500Mb package showing as 1Gb
Vodacom.... here's a thought, why don't you just keep it like this, since your system clearly wants to give us double the data :)
Click to expand...

Hi

Please pm me your 3G number as the data bundle on the system we use is reflecting correct bundle.

Regards
VodacomData
 
hi
thanx, I pm'ed u, with some of my other nos too, V4Me still problematic, on some numbers, if I click on account info, it takes loooong time, ... then
"We are currently experiencing problems servicing your request. Try later"
 
I also had 1.07 Gigs showing on my 500 Meg contract... today 31st July. I used around 900 meg of it.

I thought maybe it was stuff I had not used last month that had carried over.

What now?
 
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