Vodacom and iPhone 5 LTE No Service Issues

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shakebake

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My iPhone 5 was working flawlessly on Vodacom. The I made the fatal mistake of upgrading to iOS6.1, with LTE support for Vodacom.

Now, I get No Service or "Searching for network" all the time - I swear, I can use my phone for 1 hour out of 24 hours. And the only way to restore the network is to switch it off and on again.

Subsequently I have disabled LTE, now the phone seems to "prefer" Edge over 3G, where before I had a 3G switch.

Secondly, I've changed all my APNs back from lte.vodacom.za to "internet".

I've also tried to manually select Vodacom-ZA, instead of automatic network selection, still, after about 20 minutes, "No Service".

I've also gone into the "Reset" section and "Reset Cellular Network" - I thought that was going to solve it, but low and behold, 30 minutes later, no signal again.

The moment I move around or drive somewhere, I'm stranded with no signal. And it's not because of my area, it happened today all the way from Pretoria, Midrand, Sandton CBD, Sandown, Fourways and now in Bryanston.

Any advice?
 
Bud at work had same.... We dis a fresh install of 6.1 and when it asked to update carrier setting he said no.

So far it seems fine.
 
Same problem with me. iPhone 5 updated to IOS 6.1 yesterday. I had to reboot the phone twice today to resolve the "No Service" issue (Stellenbosch / Somerset West area). I had now switched off LTE in settings (no LTE in any case here as far as I know), and so far it has been stable.
 
My wife and I are have the same problems, restart and entering PIN is the only solution, tried switching carrier - list comes up blank, tried going in and out of airplane mode - no change, tried turing off data - no change.
 
erickza said:
My wife and I are have the same problems, restart and entering PIN is the only solution, tried switching carrier - list comes up blank, tried going in and out of airplane mode - no change, tried turing off data - no change.
Click to expand...

Was doing the same for me but works fine after I did these steps.

Go to "Settings" > "General" > "Cellular" > Turn off "Enable LTE"

Go to "Settings" > "General" > "Cellular" > "Cellular Data Networks" and change EVERY APN from "lte.vodacom.za" to "internet".

After that, hard restart the phone by holding down both the home and sleep/awake buttons together until the apple logo appears (after it goes blank). Note, a hard restart wont change any settings or anything, so don't worry about that.

That should solve your issue! Then once there are more LTE towers around you can simply change the APN's back to lte.vodacom.za
 
With the APN as Internet, will LTE still work?. Or does this bypass it?
 
You use the Internet APN? Why?
Yip agreed on the LTE apn, works awesome but not sustainable for some reason.
I'm back on the iPhone apn.
 
I haven't had any issues, in and out of LTE zones all the time! Maybe it's only certain people?
 
Hi

This might help..I had the same problem i called the vodacom call centre got them to enable lte and never had a problem since then..
 
Dames said:
Was doing the same for me but works fine after I did these steps.

Go to "Settings" > "General" > "Cellular" > Turn off "Enable LTE"

Go to "Settings" > "General" > "Cellular" > "Cellular Data Networks" and change EVERY APN from "lte.vodacom.za" to "internet".

After that, hard restart the phone by holding down both the home and sleep/awake buttons together until the apple logo appears (after it goes blank). Note, a hard restart wont change any settings or anything, so don't worry about that.

That should solve your issue! Then once there are more LTE towers around you can simply change the APN's back to lte.vodacom.za
Click to expand...

I have just did the above and it resolved my Issue, my phone has not had service for this long ever since the Update (LTE iOS 6.1). Thanks Dames
 
I'm also experiencing these problems. A reboot seems to resolve the No Service Issue. Tried resetting network settings but the problem resurfaces after a while. I have LTE enabled on my profile so hope Vodacom sort this out soon
 
muthe said:
Dames said:
Was doing the same for me but works fine after I did these steps.

Go to "Settings" > "General" > "Cellular" > Turn off "Enable LTE"

Go to "Settings" > "General" > "Cellular" > "Cellular Data Networks" and change EVERY APN from "lte.vodacom.za" to "internet".

After that, hard restart the phone by holding down both the home and sleep/awake buttons together until the apple logo appears (after it goes blank). Note, a hard restart wont change any settings or anything, so don't worry about that.

That should solve your issue! Then once there are more LTE towers around you can simply change the APN's back to lte.vodacom.za
Click to expand...

I have just did the above and it resolved my Issue, my phone has not had service for this long ever since the Update (LTE iOS 6.1). Thanks Dames
Click to expand...

No problem :)
 
Hi,

Just want to add to this discussion in terms of what I am finding, besides the intermittent no service issue I have noticed that when my phone is on LTE and someone calls me the person calling will go straight to voicemail, if I am on 3G the call will come through.

If I switch LTE calls will always come in

Been reading into it and it looks like it is a common issue in Singapore, apparently on LTE a voice call cannot come in and the iphone has to first switch down to 3G to receive the call, maybe on the Vodacom side there is an issue.

Is anyone else having this? To test make sure your phone is on LTE, call it and see if it drops down to 3G and rings or do you also go straight to voicemail?

Thanks
Russ
 
My findings....

Where my office are situated I have terrible 3G/LTE signal. Prior to 6.1 I would turn off 3G and then I would get full Edge signal and work off my Wifi.

The problem now is: YOU CANNOT TURN 3G OFF - ONLY LTE. So my phone is stuck between No Service and 1 bar of 3G signal. Clients cannot get through to my cellphone - constantly getting 121 SMS of people that could not reach me.

I have called Nashua now to deactivate LTE. Now I will be able to turn off 3G.

Until Apple releases a fix to switch off BOTH LTE and 3G - or Vodacom sorts out their network, i'll keep LTE deactivated
 
limnos said:
I have called Nashua now to deactivate LTE. Now I will be able to turn off 3G.

Until Apple releases a fix to switch off BOTH LTE and 3G - or Vodacom sorts out their network, i'll keep LTE deactivated
Click to expand...

Hi,

Do you know if you have LTE deactivated on the carrier / sim side will you get a new carrier update or did the upgrade to 6.1 'request' that, I fear even if you deactivate LTE you still will have only the LTE toggle and not revert back to the 3G toggle
 
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