Vodacom Fibre nightmare

[CellNotC]

Hi, I hope I'm posting under the right forum topic.

We received an intrem dongle and router while awaiting our Vodacom fibre installation. Since receiving it (16th May), we couldn't get it to work. The dongle shows a purple light and router is synchronised. All is up and running. But as soon as you connect a device is shows "Connected (no internet service)". I already had several SR numbers from the Fibre team (currently SR 190520-434229), but the problem doesn't get fixed. We are now on day 9. Today I went to a Vodacom store and they tested the system. All is working. However, it seems there is no Data on the SIM. I was referred back to the fibre team. I just get an "escalation" reply, no one is helping. I get passed to other operators, but no help. They have sent numerous e-mails to the activation department, but the SIM is still not loaded. It is activated, bit no bundle is assigned to it. Is there anyone on the forums from Vodacom that can assist please??

Thank you

Martin

 

[hume]

Hi, I hope I'm posting under the right forum topic.

We received an intrem dongle and router while awaiting our Vodacom fibre installation. Since receiving it (16th May), we couldn't get it to work. The dongle shows a purple light and router is synchronised. All is up and running. But as soon as you connect a device is shows "Connected (no internet service)". I already had several SR numbers from the Fibre team (currently SR 190520-434229), but the problem doesn't get fixed. We are now on day 9. Today I went to a Vodacom store and they tested the system. All is working. However, it seems there is no Data on the SIM. I was referred back to the fibre team. I just get an "escalation" reply, no one is helping. I get passed to other operators, but no help. They have sent numerous e-mails to the activation department, but the SIM is still not loaded. It is activated, bit no bundle is assigned to it. Is there anyone on the forums from Vodacom that can assist please??

Thank you

Martin

Join the clu

Hi, I hope I'm posting under the right forum topic.

We received an intrem dongle and router while awaiting our Vodacom fibre installation. Since receiving it (16th May), we couldn't get it to work. The dongle shows a purple light and router is synchronised. All is up and running. But as soon as you connect a device is shows "Connected (no internet service)". I already had several SR numbers from the Fibre team (currently SR 190520-434229), but the problem doesn't get fixed. We are now on day 9. Today I went to a Vodacom store and they tested the system. All is working. However, it seems there is no Data on the SIM. I was referred back to the fibre team. I just get an "escalation" reply, no one is helping. I get passed to other operators, but no help. They have sent numerous e-mails to the activation department, but the SIM is still not loaded. It is activated, bit no bundle is assigned to it. Is there anyone on the forums from Vodacom that can assist please??

Thank you

Martin

Im joining this club of absolutely incompetence of the next level.
Myfibre was installedon thursday and was advised router will be activated between 4-12 hours... it is now 2 days later and absolutely no feedback from vodacom... they tefer you to the callcentre 0821904 and all they dois send an email... they have no escalation process in place... when you follow up they will just send another email that goes into a black hole of incompetence... truly african service at its best...

 

[EasyUp Web Hosting]

Wait 2 weeks and lodge a complaint with ICASA. That is how I normally had to get my issues resolved. Now I have cancelled and am moving to CISP.