Vodacom issues?

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MainMeat

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Hi Guys (and V3G),

A few issues - some might not be issues but lets see:
1) I got a new PAYG sim this morning and loaded Airtime. I cannot connect to the Vodacom GPRS network, and cannot register the number on the Vodacom4Me website - says the subscriber does not exist, yet voice calls ect work fine. Is this normal? Vodacom suggested I wait a few hours?

2) Tried to call Vodacom Customer care and a few times my call was dropped when being placed in the queue (after all the selections ect)

3) I cannot call the data help desk (155). After talking to the new IVR system, my call is transferred to the queue, a busy tone is heard and the call disconnected. Not even the customer care could transfer my call as it was dropped aswell. They claim everything is working fine - but I cannot get to talk to someone.

:confused:
 
Did you dial 100 to activate the SIM before you did anything else(like load airtime)?
 
Please dial Vodacom 155 from your new SIM card and have your SIM GPRS provisioned. That's it. They are very quick. Good Luck.
 
MainMeat said:
Hi Guys (and V3G),

A few issues - some might not be issues but lets see:
1) I got a new PAYG sim this morning and loaded Airtime. I cannot connect to the Vodacom GPRS network, and cannot register the number on the Vodacom4Me website - says the subscriber does not exist, yet voice calls ect work fine. Is this normal? Vodacom suggested I wait a few hours?

2) Tried to call Vodacom Customer care and a few times my call was dropped when being placed in the queue (after all the selections ect)

3) I cannot call the data help desk (155). After talking to the new IVR system, my call is transferred to the queue, a busy tone is heard and the call disconnected. Not even the customer care could transfer my call as it was dropped aswell. They claim everything is working fine - but I cannot get to talk to someone.

:confused:
Click to expand...

If you're still stuck PM me your contact details and the number of the new SIM.

You can use the template in my sig.
 
Hi V3G - I am still stuck. I sent you a PM with the details. Thanks!
 
In the meantime you could try *111# then select "5" device setup, and follow whats there to enable WAP
 
Tun@ said:
In the meantime you could try *111# then select "5" device setup, and follow whats there to enable WAP
Click to expand...

Thats just for OTA(Over the Air) settings for your Handset. You need to dial 100 for a newly purchased SIM to activate it, and if still gives problems after that you can dial 155 for support.
 
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