Vodacom robbery

I.am.Sam

I.am.Sam

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Hey guys

So a family member upgraded in november/december to a BB torch 9810 and received the new phone

Now about a month back the speaker gave up so was sent in for repairs.

Vodacom called to collect the phone on friday and the phone given back was a refurbished model

Now the thing is we paying for a new phone, what can be done to make sure we get a new phone or the older one back which could be fixed
 
This is normal procedure...specially when it comes to Blackberries. Instead of fixing ure old unit, they will exhange it with a refurb unit. 99.9% of the time the refurb unit is in much better condition than the clients old one.
 
Ockie said:
This is normal procedure...specially when it comes to Blackberries. Instead of fixing ure old unit, they will exhange it with a refurb unit. 99.9% of the time the refurb unit is in much better condition than the clients old one.
Click to expand...

Same thing happened to me a long time ago with a Nokia E51. The keyboard stopped working, it was sent to Nokia eventually by a shop in Menlyn (not the VDC repair centre) and Nokia offered a new/refurb unit. I accepted and now mom has the unit. Turns out the replaced phone was a new unit - but then nokia in my experience has always been second to none when it came to these kind of issues.

Is it possible to ask the consumer first if he/she would like a refurb unit or fixing his purchased unit prior to acting with no concent? Perhaps offering an option to the customer would be a better way to go irrispective the make/model of phone
 
OGroteKoning said:
Is it possible to ask the consumer first if he/she would like a refurb unit or fixing his purchased unit prior to acting with no concent? Perhaps offering an option to the customer would be a better way to go irrispective the make/model of phone
Click to expand...

In terms of the CPA, it's the consumer's right to request for repair, replacement or refund if there is a fault within 6 months of purchase.
 
samr1wp said:
Hey guys

So a family member upgraded in november/december to a BB torch 9810 and received the new phone

Now about a month back the speaker gave up so was sent in for repairs.

Vodacom called to collect the phone on friday and the phone given back was a refurbished model

Now the thing is we paying for a new phone, what can be done to make sure we get a new phone or the older one back which could be fixed
Click to expand...

Care to share which Vodacom outlet and in which area?
 
Well technically, when your "new" unit is returned, it will also be "refurbished"...
 
Ockie said:
This is normal procedure...specially when it comes to Blackberries. Instead of fixing ure old unit, they will exhange it with a refurb unit. 99.9% of the time the refurb unit is in much better condition than the clients old one.
Click to expand...

condition on the outside yes, but what if this one starts giving issues like crazy

DJ... said:
Well technically, when your "new" unit is returned, it will also be "refurbished"...
Click to expand...

technically correct...but how old this unit is and what has been wrong with this unit is a good question
 
IzZzy said:
In terms of the CPA, it's the consumer's right to request for repair, replacement or refund if there is a fault within 6 months of purchase.
Click to expand...

I don't think anyone really cares.... It's toothless so far.
 
samr1wp said:
condition on the outside yes, but what if this one starts giving issues like crazy
Click to expand...

The amount of time left on the original phone will be moved over to the IMEI of the replacement, thus your warranty will remain in place and unaffected. If it gives problems...then you take it back for repair. Unfortunately, from my perspective, Blackberry is a brand that loves going to Vodacare.
 
Ockie said:
The amount of time left on the original phone will be moved over to the IMEI of the replacement, thus your warranty will remain in place and unaffected. If it gives problems...then you take it back for repair. Unfortunately, from my perspective, Blackberry is a brand that loves going to Vodacare.
Click to expand...

that yes is true. ..but i feel we getting robbed here

whats the best we can do ockie ...

and a phone thats 2 months old gets messed is not fair
 
Ockie said:
The amount of time left on the original phone will be moved over to the IMEI of the replacement, thus your warranty will remain in place and unaffected. If it gives problems...then you take it back for repair. Unfortunately, from my perspective, Blackberry is a brand that loves going to Vodacare.
Click to expand...

Pity Vodacom don't abide by the law in this respect. Is this standard business practice across all networks, to ignore the 3R pivots of the CPA regulations?
 
Last edited:
samr1wp said:
that yes is true. ..but i feel we getting robbed here

whats the best we can do ockie ...

and a phone thats 2 months old gets messed is not fair
Click to expand...

You now have the swop unit...I suggest they use it. It is covered by the warranty that was left on the 1st unit. Other than that, I dont have any further advice. As mentioned...this is standard procedure for Blackberry repairs especially.
 
Ockie said:
You now have the swop unit...I suggest they use it. It is covered by the warranty that was left on the 1st unit. Other than that, I dont have any further advice. As mentioned...this is standard procedure for Blackberry repairs especially.
Click to expand...

so no chance in hell to get back a new unit ..

thanks :(
 
samr1wp said:
so no chance in hell to get back a new unit ..

thanks :(
Click to expand...

U can take it up with the Vodacare..but I would say no. The unit have been repaired as per the warranty policy and you have been issued with a working unit with no physical damage and the warranty carried over to the new unit. If the unit failed withing 7 days of invoice to you, then the OBF claim could have been done and a new unit issued...but the 7 days have come and gone in your case.
 
Ockie said:
You are welcome.

I however cannot agree with the bolded part as you are not out of pocket in anyway.

See what they say

Ockie
Click to expand...

In terms of the law, he is. Law trumps your opinion, I'm afraid...
 
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