Vodacom 'SIM not provisioned'

[shinji]

Catching up on some posts yesterday afternoon, I get an email with a code to activate my Whatsapp on Gmail.

My phone is on WiFi with Airplane mode (as I do every weekend). I use Whatsapp for private and business, so having it working is critical.

I decide to open WA and it asks for a code.... then I switch off Airplane mode to receive sms and I get the message 'SIM not provisioned'.
Everyting was fine a few hours before.

The Chatbot Vodacom uses is ass. Couldn't get any answers from it.

Help?

 

[icantchooseone]

Catching up on some posts yesterday afternoon, I get an email with a code to activate my Whatsapp on Gmail.

My phone is on WiFi with Airplane mode (as I do every weekend). I use Whatsapp for private and business, so having it working is critical.

I decide to open WA and it asks for a code.... then I switch off Airplane mode to receive sms and I get the message 'SIM not provisioned'.
Everyting was fine a few hours before.

The Chatbot Vodacom uses is ass. Couldn't get any answers from it.

Help?

call
082 135 from another phone

 

[shinji]

call
082 135 from another phone

I did. No help, the Tobi chatbot blows.

 

[bwana]

Sounds like your number may have been recycled due to inactivity.

When was the last time you loaded airtime onto your number or preformed something that generated income for them?

 

[shinji]

Last month. Receive sms regularly.

 

[Sselmrah]

This happened to me and it turned out someone had performed a sim swap on my number and tried to get into my whatsapp. Luckily I had 2fa on the account.