Vodacom unilaterally cancelling services

[Dinzel]

No idea if anyone on here can help, I have been a Vodacom customer for 20+ years and I now want to move to MTN because I just don't have signal. Vodacom signal seems to have been deteriorating over the years and I no longer have signal in my home despite being in the middle of the northern suburbs of johannesburg.

That aside, my contract was due to end on 1 Nov 2024 and on the 17th I called them and informed them that I would not be continuing with the contract. In response they said that they would move me to a red flexi zero which is pay as you go and I could migrate from the 1st.

Now on the 24th I start noticing that my services are being cancelled in that I no longer have Caller Line Identification. This seems to have been done on their end despite me still being "in contract".

I was also informed that they cannot re-enable caller line identification while my cancellation is being processed (even though caller line identification is standard on pay-as-you-go).

In essence they require me to revoke my cancellation to enable it again and I need caller line identification as I use my phone for business. If I miss a call, I need to return it and not knowing who called is a nightmare.

Does anyone know a way around this to fix it?

 

[ajax]

This is indeed very crappy from Vodacom.
All I can think to do is to set your incoming calls to go to earlier to voicemail than the default 30 seconds. Then in your message ask clearly for the name and number of the person calling.
To change the voicemail timeouts, I am not sure if this is still working, but you can try here.

 

[Dups!]

That is foul from Vodacom. I don't even think that that is allowed. You are still contracted to them until November.

 

[ajax]

Just out of principal I would hammer Vodacom for a pro-rata refund of the CLI fee for this month.

 

[Dinzel]

So I spent an hour at vodacom on sunday, and they fully concede that it does not make sense but are unable to do anything about it.

Eventually I suggested that i get an esim and forward all my calls to the esim. Unfortunately every esim they tried could not connect their network.

I eventually went home and grabbed an old sim out of my tablet and forwarded calls to it which works as a temporary solution, I'll update if they manage to fulfil their promise by sorting it all out by the 1st.

 

[HocusPocusFM]

They should have migrated the number to prepaid, and not a Red Flexi Zero (red plans are contracts). Then your CLI would have remained in place.