Vodacom VoLTE Activation

Ockie said:
There should also be a option in his settings that says something to the effect of HD Calling or Volte or Advanced calling. If there is no such option, then the phone software does not support Volte.
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I will confirm when I get my S8 hopefully today or otherwise later this week, I don't have any toggles on my S6, it just works.

The only call setting toggle I have is Wi-Fi calling.
 
I don't really see the point of this since nearly no one has it activated and both parties need to have a phone capable of Volte and have it activated. I activated this since my S6 and have never made a Volte call yet.
 
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neoassasin said:
I don't really see the point of this since nearly no one has it activated and both parties need to have a phone capable of Volte and have it activated. I activated this since my S6 and have never made a Volte call yet.
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I'm lucky if I get edge coverage at work on Vodacom so not even going to attempt to activate this.
Seems like they missed the boat on this one
 
Ockie said:
There should also be a option in his settings that says something to the effect of HD Calling or Volte or Advanced calling. If there is no such option, then the phone software does not support Volte.
Click to expand...
No such option, searched everywhere. Thing is, my calls are taking very long to connect, and when someone calls me, it takes like 20 seconds before it even starts ringing on my phone. Turning the LTE option solves this.

Edit: found "Advanced Calling and messaging" under connection settings, more connection settings. Was activated.
Still don't know why calls are not connecting very nicely.
 
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Hi All. Not an expert by any means but I had a huge problem getting my VoLTE service to work.
I had ported 3 lines from MTN to Vodacom - my LTE worked but my VoLTE service did not. Spoke to Ockie and probably didn't explain myself correctly as to what was and what wasn't working. Nevertheless, Ockie checked my profile and all was provisioned on Vodacoms side.
The solution to this in my case was the phone's firmware.
All my phones ported from MTN had MTN's firmware (XFA) installed on them. They were all MTN contract phones.
I was getting no indication on my phone (S6) of any Volte service.
An identical S6 but with Vodacom's firmware (XFV) on it worked perfectly with VoLTE calling.
On swapping my sim card into the Vodacom firmware phone, it worked on VoLTE perfectly.
I flashed my phone with Vodacom's XFV firmware - all sorted and all working.
A quick check on your phone to tell if it is working is to install as signal strength app which will indicate exactly which network you are currently on. (3G or LTE).
Check on the app if you are currently getting an LTE signal - make a call and the go back to the signal app while still on the call.
If your signal app shows 3G you are defaulting back to 3G from LTE anf Volte is not working.
If however your app indicates LTE on both network and calling, then you are currently using VoLTE.
On the S6 that I am using, a VoLTE indicator comes up on the main home screen and stays there whether you are making a call or not. I tried to insert an image of this here but could only see how to insert an image from a URL?
If any body needs assistance with this firmware I will do my best to help.
Steve.
 
Where does this leave people like me that does have a phone that supports Volte, but does not have Vodacom firmware on it :(

Surely there must be a way to do the settings manually? :(
 
Ockie said:
Where does this leave people like me that does have a phone that supports Volte, but does not have Vodacom firmware on it :(

Surely there must be a way to do the settings manually? :(
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As I said, I am by no means an expert! After 2 weeks of continuous calling to customer care, 3 escalations, and lots of lost hair, I just gave up.
It seems that it is a fairly new offering and very few of the call center agents even are aware of it's existence, never mind offer support on it.
Even the technician that I spoke to was limited in his understanding of the service - being able to check for service activations only.
After looking at my situation logically, with the advantage of a Vodacom issued S6 as a spare phone (on which the service worked), I was able to reduce the unknowns down to the phone's firmware. My MTN issued phones would simply not allow the VoLTE system to work even though all the services were activated. I have an iPhone 6 issued by MTN that also will not acknowledge the VoLTE service.
I suppose that if Vodacom was aware of the problem (I'm assuming that they are not) they might be able to determine the cause of the issues, and rectify.
I tried to get hold of somebody that would have a broader understanding of their system and what needs to be done to resolve this - I had no joy.
The average Joe has no access to this person (if he / she exists) and so everybody else just shrugs their shoulders and carries on.
I think a lot more noise needs to be made regarding this issue before any attention is given to it.
My 2 cents :wtf:
 
steveco1 said:
After 2 weeks of continuous calling to customer care, 3 escalations, and lots of lost hair, I just gave up.
Click to expand...

You should've just made a thread asking, I would've told you the firmware thing.

Also if you have the S6 with VoLTE working, open the Phone app, settings and right at the bottom you can turn on Wi-Fi calling if you want.
 
Soul Assassin said:
You should've just made a thread asking, I would've told you the firmware thing.

Also if you have the S6 with VoLTE working, open the Phone app, settings and right at the bottom you can turn on Wi-Fi calling if you want.
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Mine is still not sorted on my s8. Don't know what to do anymore. Vodacom issued phone.
Had the service activated, received sms.
VoLTE does not show In the signal bar. I believe it should, just like the s6 and s7.
There is no setting explicitly called volte calling or Wi-Fi calling. There is just a setting for advanced calling or something similar. Which is turned on.
 
vorman said:
Mine is still not sorted on my s8. Don't know what to do anymore. Vodacom issued phone.
Had the service activated, received sms.
VoLTE does not show In the signal bar. I believe it should, just like the s6 and s7.
There is no setting explicitly called volte calling or Wi-Fi calling. There is just a setting for advanced calling or something similar. Which is turned on.
Click to expand...

Vodacom has to update the firmware, it's not you, it's all the Vodacom S8 phones.

I'm cautiously optimistic that the next firmware update will enable both.
 
Soul Assassin said:
You should've just made a thread asking, I would've told you the firmware thing.

Also if you have the S6 with VoLTE working, open the Phone app, settings and right at the bottom you can turn on Wi-Fi calling if you want.
Click to expand...

Hindsight..............................

Thank you for the heads-up on the WiFi calling - all working fine.
 
Soul Assassin said:
You should've just made a thread asking, I would've told you the firmware thing.

Also if you have the S6 with VoLTE working, open the Phone app, settings and right at the bottom you can turn on Wi-Fi calling if you want.
Click to expand...

Just a quick question - what is the purpose of the WiFi calling option? I incorrectly thought it would be similar to a WhatsApp call.
In actual fact, if the WiFi you're using is your own, you will pay more for the call then if you just made a normal call!
I made a call over my own WiFi (an indicator of a WiFi phone call came up on the screen) and was billed normal rates for the call, and paid for the data on my WiFi side!
What am I missing here?
 
steveco1 said:
Just a quick question - what is the purpose of the WiFi calling option? I incorrectly thought it would be similar to a WhatsApp call.
In actual fact, if the WiFi you're using is your own, you will pay more for the call then if you just made a normal call!
I made a call over my own WiFi (an indicator of a WiFi phone call came up on the screen) and was billed normal rates for the call, and paid for the data on my WiFi side!
What am I missing here?
Click to expand...

A lot of people, myself included, have really terrible signal at home, this way your router is like your own Vodacom signal booster.

The person I sold my S6 to told me where he works is a signal dead spot so in scenarios like that Wi-Fi calling is great.

The one scenario where you as the customer gain something is when travelling, instead of paying ridiculous roaming fees or buying a SIM card overseas you just turn on airplane mode with Wi-Fi and it's like you're in South Africa making the call at normal rates.
 
Soul Assassin said:
A lot of people, myself included, have really terrible signal at home, this way your router is like your own Vodacom signal booster.

The person I sold my S6 to told me where he works is a signal dead spot so in scenarios like that Wi-Fi calling is great.

The one scenario where you as the customer gain something is when travelling, instead of paying ridiculous roaming fees or buying a SIM card overseas you just turn on airplane mode with Wi-Fi and it's like you're in South Africa making the call at normal rates.
Click to expand...

And if you have minutes on contract, is it taken out of your monthly minutes?
Also, does the receiver need to have Wi-Fi calling also?
 
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