Vodacom4me [data] balances

spoc said:
Don’t know if this is related, but I have also had endless problems with both voice and data this month.

Not a day has passes in the last four days that I haven’t made a number of calls to customer care to try and get some or other thing sorted out on my contract.

One of the things was that I had a 2GB bolt-on data bundle activated at a Vodashop on the 1st of the month on the 4U contract which I migrated to from Family Topup. By yesterday the data bundle was still not activated although the v4me site showed that I had subscribed to a 2GB bolt-on data bundle. Phoned 155 and reported this.

This morning I noticed that the bundle was activated minus 85mb. Only a 1960837.12 KB threshold was allocated for the month. I phoned customer care once again, only to find out that I had, over and above the fact that I received 85mb short of the 2GB, in fact also been double billed for this and would have received a huge surprise on my bank statement at the end of the month had I not phoned and queried.

This was only the problem I had with my data bundle. There was also an issue with voice, where the only number I was able to phone for three days was customer care and I was also not able to send SMS’S.

Over and above this the v4me site has also been acting up for the past few days, with endless “we are currently experiencing problems servicing your request” errors.

So by now I am well and truly fed up, as it seems as if when things start going south they go way south and that there is never a quick and easy solution to get any of these kinds of errors and queries resolved. It always seems to take a number of calls to customer care and a couple of days to get things to work the way they are supposed to.

Very glad to hear V3G is back in the country and on the forum. He has always proven to be able to take most of the frustration out of situations like this. Just one PM or e-mail and things get sorted, just a pity that the same can not be said of most of the other customer care / Vodashop staff.

BTW welcome back V3G hope you had a great time and loads of fun.
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At least it seems as this has been sorted as my invoice reflects that I will only be charged R341.23 for the part of the 2GB bolt-on data bundle I received for this month.

The point remains that it always seems to be a mission to get any kind of query sorted out at Vodacom customer care / Vodashops. My experience in the past two months has been that there are quite a few very incompetent employees employed in these departments at Vodacom.

Hopefully I will not have to do any contract migrations, contract cancellations or service additions in the near future as this has proven to be a very exhausting and very frustrating undertaking.

I could elaborate on the mission I had to go through to reach the simple goal of cancelling a data contract, migrating from family top-up to a 4U contract and adding a 2GB bolt-on data bundle to the 4U contract, but would rather not, as it is a customer care experience I would rather like to forget.
 
3G4me said:
Sorry Landyman, but as I posted previously, this system is not working like it should at present (loading adhoc bundles onto contract lines which already have a bundle), my credit for may-july is over R3000... and they are still in the process of passing the credit, money is long gone from my bank account! Not what you would expect of such an advanced company that spends so much on technology - maybe they got the wrong people in charge of billing?

Do yourself a favour and buy a prepaid card, add data function and buy bundles, 'cos the credits don't happen in time to prevent the debit order, and as yet no news on when the problem will be "fixed" on the billing side!:(:(:(
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As previously mentioned, pre-paid is not an option, as I use my TyTN as HSDPA device
 
And needless to say, no call from Vodacom (even though their working day is officially over) ... their accounts dept seems about as useless as iBurst's.
 
Got a call from Vodacom this morning ... it has now been handed over to a data specialist?! Whatever that is. V3G, I sent you a PM last week with my details. Can you please follow up for me?
Thanks
 
LandyMan said:
Nah, I have about 5 different numbers ...
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Sounds like a debt collector of some sorts, or the manager of Teazers in Auckland Park! :eek:

*MandyLan, I'm using an E220 modem on a PPDB, works absolutely brilliant. Maybe you should invest in one?
 
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Vodacom4me data balances

I know this has been discussed over and over, and I am aware that there is up to a 3 hour delay on the balances displayed, but mine seems totally out of whack.

I had a 75Mb Bolt-on on my contract, and later added a 500Mb Ad Hoc, for a total of 575Mb for August. According to my TyTN, I have used ±460Mb during this month, leaving a balance of 115Mb till Friday.

Last time I used any data on my TyTN was last night at about 11pm (which means that Vodacom4Me should be up to date this morning) and my balance shows ±230Mb available. I have no problem if there is extra available, but I don't want to go ape-**** and sit with a huge bill for out of bundle data at the end of the month.

Has anyone else seen this happen ... We all check very carefully for data disappearing, but I seem to have too much left (not that I complain) :p

v3g, can this be related to the initial problem of getting my 500Mb Ad-hoc loaded?
 
LandyMan said:
I know this has been discussed over and over, and I am aware that there is up to a 3 hour delay on the balances displayed, but mine seems totally out of whack.

I had a 75Mb Bolt-on on my contract, and later added a 500Mb Ad Hoc, for a total of 575Mb for August. According to my TyTN, I have used ±460Mb during this month, leaving a balance of 115Mb till Friday.

Last time I used any data on my TyTN was last night at about 11pm (which means that Vodacom4Me should be up to date this morning) and my balance shows ±230Mb available. I have no problem if there is extra available, but I don't want to go ape-**** and sit with a huge bill for out of bundle data at the end of the month.

Has anyone else seen this happen ... We all check very carefully for data disappearing, but I seem to have too much left (not that I complain) :p

v3g, can this be related to the initial problem of getting my 500Mb Ad-hoc loaded?
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Sounds ike 4me is just late? Rather trust the counter on the TyTN :rolleyes:

How do you measure on the TyTN, btw?
 
But that is way more than 3 hours late then ... eish, people can get screwed so easily.

I use Efficasoft's GPRS Traffic monitor ... nice thing is that you can select which APN to monitor, ie. don't monitor on MMS, as it doesn't form part of your normal data traffic
 
LandyMan said:
But that is way more than 3 hours late then ... eish, people can get screwed so easily.

I use Efficasoft's GPRS Traffic monitor ... nice thing is that you can select which APN to monitor, ie. don't monitor on MMS, as it doesn't form part of your normal data traffic
Click to expand...

The latency is a big problem, being addressed but not 'imminent' :rolleyes:

I use the spb software GPRS monitor on my TyTn. (think it's softspb.com)

Do you have a link?
 
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I think the disclaimer on the site should rather read: "The balances will be updated whenever" ... mine is now almost 24 hours old.

v3g, can you please send someone to go kick that server awake?
 
3 hours outdated is now 3 days outdated.

Am I the only user noticing this?
 
vodacom3g said:
Can you send me your data number? Also, is this pre-paid or contract?
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v3g, I sent it to you yesterday ... any news?

Luckily I am monitoring my own connection, otherwise I would have been in for a huge surprise come billing time
 
HAHAHA, Vodacom is the most useless company when it comes to any sort of data handling ... after all the schlep I had to go through to get the 75Mb Bolt-on cancelled, an Ad-hoc 500Mb bundle loaded for August, and from the 1st of September a Bolt-on 500Mb bundle, they still screwed it up ... I have a 75Mb Bolt-on, which means it was never cancelled, and the 500Mb Bolt-on never loaded.

Vodacom, you suck!! You are worst than iBurst!! Yes ... WORST THAN IBURST!
I was due for an upgrade on the 18th of August ... maybe I should just switch networks!

If your people are to dim to understand simple instructions, please start employing people that do understand! If it is your system that is so screwed up, please get someone to develop a proper one!
 
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