VOX is down

[Totempole]

It's back up. Are you still having troubles?

Well, Email is definitely still down.

 

[Venomous]

Send me your dsl username, I'll have a look.

Have a client crying about his email not working.
Is there an estimation for when it is expected to be completed by?

 

[FresJunker]

Both my FatPipe FTTH and FatPipe ADSL have been uninterrupted all day.

 

[i.got~issues]

Both my FatPipe FTTH and FatPipe ADSL have been uninterrupted all day.

The neighbour next door has had no trouble with his Vox ADSL account... just me. sob.

 

[Frankc]

https://www.voxtelecom.co.za/, domains.co.za and all our servers down since 1.15 too.

Strange issue this where one neightbor with vox adsl have no problems and other one have and all the conflicting reports.

 

[InfoSlips]

I think they had a power outage as all our servers rebooted.

 

[cvanwie]

Quick update:

Telkom FTTH via Vox should be back online.
ADSL - being worked on right now, once up I'll update this post.

 

[cvanwie]

https://www.voxtelecom.co.za/, domains.co.za and all our servers down since 1.15 too.

Strange issue this where one neightbor with vox adsl have no problems and other one have and all the conflicting reports.

The neighbor probably hasn't disconnected from the network, which is why they are online. Re-authentication is a problem.

ADSL being worked on now.

 

[micR]

Quick update:

Telkom FTTH via Vox should be back online.
ADSL - being worked on right now, once up I'll update this post.

wait I have both a "FTTH" and "ADSL" labeled account but have a FTTH line, do you refer to the line or the account?

 

[cvanwie]

Have a client crying about his email not working.
Is there an estimation for when it is expected to be completed by?

Final disk checks, I can't provide a time on this.

 

[cvanwie]

wait I have both a "FTTH" and "ADSL" labeled account but have a FTTH line, do you refer to the line or the account?

The manner in which you connect so the line.

 

[Frankc]

Any ETA for the cloud servers or network connectivity perhaps please? (Under diamatrix)

 

[micR]

The manner in which you connect so the line.

oh sweet, so why is the label on the account different? is there any actual difference or is it just a label?

 

[cvanwie]

Any ETA for the cloud servers or network connectivity perhaps please? (Under diamatrix)

Not yet. VM environment is being brought up, that's all I know about that problem.

We are bringing up Diamatrix's DSL along with ours FWIW.

 

[roligov]

Thanks, ADSL auth is now fixed for me, for both my accounts! Vox you are forgiven

 

[Iroiro]

My ADSL auth is working again, great

 

[i.got~issues]

Yay... ADSL accounts authenticating now again... all good.

/fetches drink and puts feet up

 

[rdm]

All sorted with my ADSL account. Thanks cvanwie for keeping us informed, much appreciated.

 

[senyetse]

Webmail still down...

 

[senyetse]

Webmail still down...