MentalPONY
Active Member
Hi, so I recently moved into a new apartment where they have SADV/Vumatel coverage. In preparation for the move I ordered a new line from Vox in mid July and thought by atleast the beginning of August they would have scheduled installation. So by the 29th of July I phoned Vox to follow up since nothing has happened so they only put through the order then. Long story short, by the 3rd of August nothing has happened and I couldn't even get a Vumatel order number from them so I told them to cancel it and they said they would and send me a mail. Obviously nothing has happened still and after being on hold for 30 minutes and sending emails, I gave up trying to get anything done with Vox. Now my order is stuck at Vumatel and Mind the Speed cannot create a new order since the existing one needs to be cancelled.
With Vox non-responsive and Vumatel/SADV not being able to help me, does anyone have any suggestions on how I can get this resolved?
I don't think Vox is in any hurry to cancel and working from home is now impossible.
With Vox non-responsive and Vumatel/SADV not being able to help me, does anyone have any suggestions on how I can get this resolved?
I don't think Vox is in any hurry to cancel and working from home is now impossible.
