Vox Telecom Fatpipe

cvanwie said:
Professional capacity:
No this isn't what our company is about. What we are about is providing amazing service at a great price.

Personal capacity:
Seriously??? It was an obvious joke. If you want to troll, please find another source.

EDIT: When I said "One of the guys here" I'm talking about a co-worker, not a customer. Is it possible you missed that reference?
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Actually this thread is about your product, namely the Fat Pipe. You spend an inordinate amount of time talking about other things and like fibre. When will you actually take your customers (that's us) seriously?
 
AntiGanda said:
Actually this thread is about your product, namely the Fat Pipe. You spend an inordinate amount of time talking about other things and like fibre. When will you actually take your customers (that's us) seriously?
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I feel taken seriously and I'm sure everyone else does.
Cvanwie is helping, don't ruin that by being a Box.
 
jpdumas said:
cvanwie would you know if any Telkom FTTH customers are able to Max their line often or does peering, distance and location hinder speeds much?
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AntiGanda said:
Actually this thread is about your product, namely the Fat Pipe. You spend an inordinate amount of time talking about other things and like fibre. When will you actually take your customers (that's us) seriously?
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Fatpipe is not restricted to DSL, maybe that is where the confusion comes in (https://www.voxtelecom.co.za/fibre-to-home and https://www.voxtelecom.co.za/ftth)

When someone has a question about our service; regardless of being in the correct thread on MyBB, I'll be more than happy to offer an answer, as I have.
 
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cvanwie said:
Fatpipe is not restricted to DSL, maybe that is where the confusion comes in (https://www.voxtelecom.co.za/fibre-to-home)

When someone has a question about our service; regardless of being in the correct thread on MyBB, I'll be more than happy to offer an answer, as I have.
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I noticed you seem to gloss over the problems your customers report.

I believe your service is not optimal in the Cape and your fix didn't resolve that. Can you confirm?

If DSL is your major product then I suggest you have a dedicated thread. I really don't want to hear about fibre, wireless or normal, or bolt-ons that mean nothing to me.

Oh, and don't name-call. That's a huge no-no in customer service anywhere, even Africa.
 
AntiGanda said:
Actually this thread is about your product, namely the Fat Pipe. You spend an inordinate amount of time talking about other things and like fibre. When will you actually take your customers (that's us) seriously?
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Geeeziz...

Electric said:
I feel taken seriously and I'm sure everyone else does.
Cvanwie is helping, don't ruin that by being a Box.
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^^ This!
 
AntiGanda said:
I noticed you seem to gloss over the problems your customers report.

I believe your service is not optimal in the Cape and your fix didn't resolve that. Can you confirm?

If DSL is your major product then I suggest you have a dedicated thread. I really don't want to hear about fibre, wireless or normal, or bolt-ons that mean nothing to me.

Oh, and don't name-call. That's a huge no-no in customer service anywhere, even Africa.
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Quite an interesting response.

There were two issues in Cape Town, both have been fixed. I suppose the only way I can confirm it, is by sharing that 3 Cape Town customers are in the top 10 downloaders for the month (September) all over 1TB of data. I can't offer any other method to confirm this.

If you felt that I name called, my humble apologies.
 
Greetings,
I have a problem on one of the sites:
A bit of background...
1. The client was with MWEB for a VERY long time - had no problems wrt authorisation/connecting to ppp server, EVER.
2. About a month ago I suggested to him to move to VOX (300gb fat pipe special)
3. About a week ago he told me that he has no internet (adsl line was syncing) (the problem could have started earlier, as he wasnt at his place for 2 weeks, but no way to check now)
4. For the last 2 days I monitor the situation on a regular basis, and I see that now and again there is message that :
a) ppp0 Timeout waiting for PADO packets
b) ppp0 LCP down

5. ADSL line is syncing, and the stats are fairly good:

Upstream Downstream
Current Rate (Kbps) 636 8188
Max Rate (Kbps) 1096 13300
SNR Margin (dB) 12 13.5
Line Attenuation (dB) 16 35.8
Errors (Pkts) 0 0


Where do I dig further?
 
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What is going on with Vox again? Twice in the last couple of weeks? Anyone else having these issues? I am busy migrating off Vox as a result - moving my business elsewhere :( Already moved my banking stuff away and am busy doing my policy, etc. stuff too - cancelling subscriptions that go to my Vox address. Had this in BIG chunks!
 
cvanwie,

I have a technical question about how the unlimited bolt-on works with Fat Pipe (Lite). Maybe I made a mistake starting a new thread (here: http://mybroadband.co.za/vb/showthread.php/767840-Vox-Fatpipe-Lite-Bolt-on-technical-question) because I think you didn't see it and you are probably the only one who can answer.

You probably don't need to read the thread, it's mostly me getting confused and still being confused. Essentially I'm trying to understand when data is billed against the allowances.

Since I will be mostly streaming I am trying to understand whether there is any danger that, if I start a stream (maybe over a VPN but probably not) some time before 18:00 (say 17:50) and leave it running until maybe 20:00, that the Vox systems somehow registers that stream's data as belonging to the in-hours Fat Pipe Lite 25GB allowance and when I stop the stream at 20:00 it will somehow have a timestamp of 17:50 associated with the stream's data and so will book all the data against the day-time allowance rather than the bolt-on.

Could you please explain how the attribution of data usage works (sampled every few minutes? associated with the time specific network connection was established? associated with time that the specific network connection was broken down? monitored in real time at a packet level?). I don't really need a detailed explanation, just enough to make me comfortable that I understand any issues that might occur around the Mon-Fri 18:00 switch-over time. Thanks.

- Julian
 
I'm still very happy with my Fatpipe account. Haven't really run into any of the bs that I experienced last time.
 
AntiGanda said:
Well this is the same company who tells me "torrenting is illegal". (direct quote from one of their technical staff) So let's keep it civil.
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AntiGanda, torrenting is not illegal. Downloading copyrighted items as we all know, is.

I welcome you to send me a private message with your account id or dsl username or other searchable context to find your account, the day in which our technical staff said such a thing, so that we may locate the recorded call and educate that staff member appropriately.

Thanks in advance.
 
Good day,

That is why the email

The problem in CT is still ongoing, with latency

I can call you but then I will just confirm that you are still experiencing the problem and say we will be escalating it.

We are working on it and I know it have been ongoing for about a month now and do apologise for the inconvenience.

But from my side all I can do is escalate this matter and hope they solve the problem there asap
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Good day,

Because the problem is with CT

The entire vox “infrastructure” in CT needs an upgrade

When they will be doing that, that I cant say
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@cvanwie is there anyway you can give me a timeline please? High latency during peak times is not optimal for me esp from November. I haven't made a big noise about this as yet because my evening usage will only escalate from November. I need a timeline as I want to give you guys a fair chance at retaining my services as a client but if the fix is not going to happen in 2015, its best I take my business elsewhere then for me to get what i'm paying for
 
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