Vox Telecom Fatpipe

CS1977 said:
@cvanwie is there anyway you can give me a timeline please? High latency during peak times is not optimal for me esp from November. I haven't made a big noise about this as yet because my evening usage will only escalate from November. I need a timeline as I want to give you guys a fair chance at retaining my services as a client but if the fix is not going to happen in 2015, its best I take my business elsewhere then for me to get what i'm paying for
Click to expand...

The upgrades have been completed in Cape Town.

I just checked our graphs for Cape Town and see that since the 17th of September, we haven't exceeded 95.51% of our capacity which means there has been no congestion on our network.

Anything congested at Telkom and or their infrastructure, or a peering partner is out of our control.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
DJ Yoda said:
Greetings,
I have a problem on one of the sites:
A bit of background...
1. The client was with MWEB for a VERY long time - had no problems wrt authorisation/connecting to ppp server, EVER.
2. About a month ago I suggested to him to move to VOX (300gb fat pipe special)
3. About a week ago he told me that he has no internet (adsl line was syncing) (the problem could have started earlier, as he wasnt at his place for 2 weeks, but no way to check now)
4. For the last 2 days I monitor the situation on a regular basis, and I see that now and again there is message that :
a) ppp0 Timeout waiting for PADO packets
b) ppp0 LCP down

5. ADSL line is syncing, and the stats are fairly good:

Upstream Downstream
Current Rate (Kbps) 636 8188
Max Rate (Kbps) 1096 13300
SNR Margin (dB) 12 13.5
Line Attenuation (dB) 16 35.8
Errors (Pkts) 0 0


Where do I dig further?
Click to expand...

Send me the DSL username and I'll be happy to have a look for you.
 
Chris can you please confirm whether those on the promotional pricing will actually receive the new capped allocations?
 
Seeyou said:
Suspect something's going on / a product is going to be launched/changed. Went to the website now to see if anything had changed and it's down.

Or it could just be a coincidence :)
Click to expand...

Not a coincidence :whistle:

The fact that the right allocation isn't there, is a problem I'm looking into now with the consumer division development team.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
Seeyou said:
The session expires? Oo - I guess I haven't encountered that yet, as the app always just lost the info before. Why would the session expire in a mobile app? That's really silly.
Click to expand...

Might be an iOS bug, please report to [email protected]

I say this because my android doesn't lose it...
 
jpdumas said:
Chris can you please confirm whether those on the promotional pricing will actually receive the new capped allocations?
Click to expand...

Simply: yes.

Technically speaking: The product codes had new limits associated with them (there is a bug or two that is being corrected to get the allocation sorted out), the promo's were just special pricing, but the same product codes. I don't have an ETA on the fix, but give it till the end of the day to balance out.
 
cvanwie said:
Simply: yes.

Technically speaking: The product codes had new limits associated with them (there is a bug or two that is being corrected to get the allocation sorted out), the promo's were just special pricing, but the same product codes. I don't have an ETA on the fix, but give it till the end of the day to balance out.
Click to expand...

ily

like
<3
 
cvanwie said:
Wonderfully written question.

http://mybroadband.co.za/vb/showthread.php/767840-Vox-Fatpipe-Lite-Bolt-on-technical-question?p=16198716&viewfull=1#post16198716

Data is sampled in real time (up to 90 seconds delayed), then parsed after the fact up to 15 minutes later for presentation on "dashboards".

Thanks for the wonderful question, I'm sure others will benefit from this as well.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...

Thanks Chris. The answer was really helpful and, as I commented in the other thread, I particularly liked the clever and useful flourish at the end :)

- Julian
 
Anyone I can get the 40gb odd from my cancelled account moved to my still active account?
Or is a loss, a loss.

Painful that it still shows up on the dashboard.
 
So ...

Hmm ...

So there's been a bit of public awareness to things changing in the background. Would it be unfair for me to mention that what you've seen so far, is not all of the changes to come?

Or should I just let you wait until Oct 6th when it's launched via proper marketing???
 
Pho3nix said:
Anyone I can get the 40gb odd from my cancelled account moved to my still active account?
Or is a loss, a loss.

Painful that it still shows up on the dashboard.
Click to expand...

I'm not sure how the support department will handle this but I think it's worth the phone call to them.
 
cvanwie said:
So ...

Hmm ...

So there's been a bit of public awareness to things changing in the background. Would it be unfair for me to mention that what you've seen so far, is not all of the changes to come?

Or should I just let you wait until Oct 6th when it's launched via proper marketing???
Click to expand...

You should totally spill the beans immediately.
 
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