Vox Telecom Fatpipe

DonaldMickey said:
??


Thanks for the reply.

No I won't use any funky configs. I just want Internet that works and that doesn't break every 3 months.

I would like an unshaped product - and looking on the vox website it says "Unshaped internet experience". Is it unshaped at all times?

Also on one of the mybb articles it read "Vox is also introducing free unlimited data between midnight and 6am for Fat Pipe customers" - when will this be introduced?
Click to expand...

its unshaped and its already implemented
 
blaaislaai said:
Now, just to fix latency in the evening :) 340ms on diablo3
Click to expand...

We have been working on this issue since about 830pm, narrowed the problem down with the help of CS1977. We've gotten Telkom involved and they are busy investigating.

As soon as this is resolved, you'll probably know before me.

The problem is inside Telkom network as they hand the network over to us.

No estimated time of resolution, but our netops and theirs are busy with this as I type this.
 
cvanwie said:
We have been working on this issue since about 830pm, narrowed the problem down with the help of CS1977. We've gotten Telkom involved and they are busy investigating.

As soon as this is resolved, you'll probably know before me.

The problem is inside Telkom network as they hand the network over to us.

No estimated time of resolution, but our netops and theirs are busy with this as I type this.
Click to expand...

Yep, and they've made me feel pretty
 
ebrahim786 said:
According to fatpipe terms and conditions - 6.3 The supplier reserves the right to shape usage. When if ever will this occur (as this is a capped product) and if not what's the point of having in the terms and conditions in the first place. Also will the uncapped 6-6 include weekends and will it always remain unshaped to your line speed.
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??? @cvwanie... No response?
 
Been getting a black screen which results in a system error whenever I try to check daily usage.

Since last night.
 
ebrahim786 said:
??? @cvwanie... No response?
Click to expand...

Vox needs to protect themselves. Can't just allow the network to degrade by allowing everyone to download like mad while there are issues.

This is just for protection for IF there are issues that can be averted by shaping. Doesn't mean it will happen, just means they can if need be.
 
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ebrahim786 said:
??? @cvwanie... No response?
Click to expand...

Firstly uncapped is not 18:00 - 06:00. That is BOLT ON - which is a separate product limited to 10mb of speed and which may be shaped IF needed.

FatPipe uncapped is from 00:00 till 06:00 7 days a week. Weekends 06:01 - 23:59 is normal capped use.


It will occur if the network is being thrashed, as with any network. They put in the T&C's to project themselves. As any responsible company should do.
 
cvanwie said:
We have been working on this issue since about 830pm, narrowed the problem down with the help of CS1977. We've gotten Telkom involved and they are busy investigating.

As soon as this is resolved, you'll probably know before me.

The problem is inside Telkom network as they hand the network over to us.

No estimated time of resolution, but our netops and theirs are busy with this as I type this.
Click to expand...

Is this the same issue we reported a month ago? I tried FPS gaming since Sunday (have not tried for a few weeks) and found Vox still has latency issues to local game servers every night. I reported it to support on Sunday, but there is very little feedback.... just a phone call from a confused guy... I am back to doing daily tests for support :(

My two different traceroutes appear to show 2 different problems.

tracert 197.80.200.232

Tracing route to 197-80-200-232.jhb.mweb.co.za [197.80.200.232]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms ZyXEL.Home [192.168.1.1]
2 * * * Request timed out.
3 7 ms 7 ms 7 ms 41.193.121.10
4 7 ms 7 ms 7 ms 209.203.1.41
5 215 ms 211 ms 206 ms optinet.ct1.napafrica.net [196.10.140.145]
6 263 ms 266 ms 274 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
7 264 ms 271 ms 256 ms tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]

8 253 ms 254 ms 255 ms 101.bu-ether5.vic-pe-1.optinet.net [197.80.7.9]

9 248 ms 242 ms 239 ms bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
10 247 ms 247 ms 250 ms 197-80-96-30.jhb.mweb.co.za [197.80.96.30]
11 252 ms 248 ms 248 ms 197-80-200-232.jhb.mweb.co.za [197.80.200.232]

Trace complete.


Sample trace route to 8.8.8.8:

tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms ZyXEL.Home [192.168.1.1]
2 * * * Request timed out.
3 7 ms 7 ms 16 ms 41.193.121.10
4 8 ms 7 ms 7 ms 209.203.1.41
5 175 ms 177 ms 174 ms 41.193.120.89
6 182 ms 182 ms 187 ms 41.193.106.105
7 213 ms 204 ms 195 ms 41.193.106.97
8 211 ms 207 ms 203 ms 41.193.106.101
9 227 ms 231 ms 234 ms 41.193.32.198
10 247 ms 249 ms 242 ms 41.193.119.42
11 229 ms 217 ms 213 ms 72.14.220.136
12 227 ms 233 ms 238 ms 72.14.239.117
13 228 ms 223 ms 233 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.
 
Night owl doesn't seem to be working for me on the 150 fatpipe just yet. I tested it last night and checked the daily usage this morning. It states I used 1.5Gb of off-peak data this morning. Can anybody confirm that it's working?
 
I received an email from Vox about the upgrade from 100-150GB and the after hours bolt on, but it mentioned a price of R328pm. Im on the 100GB special so that price is wrong, anyone else who is on the 100GB special get the same mail?
 
Hmm. Signed up for the 300GB capped product for 485 a month. Now I get an extra 100GB but have to pay 925? What's up with that?

ImageUploadedByTapatalk1444201242.985638.jpg
 
Uhm... methinks the emailer be a generic one listing the current package prices.

Those who purchased these on special I suspect will continue to pay their special, discount prices, not the current listed prices.
 
Rocket-Boy said:
I received an email from Vox about the upgrade from 100-150GB and the after hours bolt on, but it mentioned a price of R328pm. Im on the 100GB special so that price is wrong, anyone else who is on the 100GB special get the same mail?
Click to expand...

Jip, got exactly the same.
 
Rocket-Boy said:
I received an email from Vox about the upgrade from 100-150GB and the after hours bolt on, but it mentioned a price of R328pm. Im on the 100GB special so that price is wrong, anyone else who is on the 100GB special get the same mail?
Click to expand...

Yes, I got the same and I have 3 of those accounts so I was a little bit surprised.
 
i.got~issues said:
Uhm... methinks the emailer be a generic one listing the current package prices.

Those who purchased these on special I suspect will continue to pay their special, discount prices, not the current listed prices.
Click to expand...

Yeh, I am pretty sure this will be resolved fast.
 
I was on the 100GB R164 half price special. Just got the email from Vox to say I have been bumped to the new 150GB + midnight to 6am uncapped bundle. Yay! :)

But it seems the price has gone up :wtf:? Hopefully this is just a mailshot typo?

We have enhanced your Fat Pipe service by giving you MORE data at no extra charge!
Your new data allocation is 150GB at R328.00 per month.
Click to expand...

Anyone else have the same issue?
 
Seems obvious it's an automated email and just picked up the normal price of whatever package you're on. I'm sure nothing has/will change with your billing, their system probably cannot handle taking the special offers into account. Silly to send the mailshot like that though, I'd imagine their support is going to field a lot of calls today.
 
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