Vox Telecom Fatpipe

Voxy said:
Good Day Everyone,
We have taken note of the issues you are currently experiencing with Fat Pipe.
I've escalated this and our engineers are busy investigating this :)

Thank you for your patience :)
Click to expand...

Thanks !
 
stephannel77 said:
For f sakes. Route changed back and service sucks again. Vox man up and just admit there is overall problem.
Click to expand...

The route was going through is.jinx.co.za before, now it's back to africainx.cinx.co.za again. Which means we are going through the cape town route again. It seems that the route through IS is too expensive.
 
But.. My streaming works flawlessly with youtube playing and torrents downloading and I'm posting this on MyBB without any issues. Seems to be working pretty good on my side.
 
Saturday 5pm tests. Not bad.

Traceroute:
Code: 
~ $ sudo traceroute -I www.google.com
traceroute to www.google.com (197.84.128.44), 30 hops max, 60 byte packets
 1  dsl-197-245-130-1.voxdsl.co.za (197.245.130.1)  3.378 ms  3.211 ms  3.076 ms
 2  196.41.29.166 (196.41.29.166)  4.446 ms  4.391 ms  4.687 ms
 3  196.41.29.233 (196.41.29.233)  4.162 ms  4.102 ms  4.403 ms
 4  mweb.cinx.net.za (196.223.22.32)  5.524 ms  5.467 ms  5.375 ms
 5  197-84-7-14.cpt.mweb.co.za (197.84.7.14)  5.435 ms  5.376 ms  5.286 ms
 6  197-84-128-44.cpt.mweb.co.za (197.84.128.44)  4.743 ms  5.543 ms  5.044 ms

Speedtest:
Code: 
~ $ ./speedtest_cli.py
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Vox-Telecom (197.245.130.231)...
Selecting best server based on latency...
Hosted by RSAWEB (Cape Town) [9.47 km]: 47.792 ms
Testing download speed........................................
Download: 85.10 Mbit/s
Testing upload speed..................................................
Upload: 9.37 Mbit/s

ps. This is not on my own line. I wish I could get this in my area.
 
Last edited:
Joined Vox Telecom a few months ago. On Fatpipe 150gig a month.
Was really impressed until 2 weeks ago. Our internet has slowed down to a crawl. I mean download speeds
around 10kbs or even less. Daytime, night time our lekker internet has just disappeared
Anybody else experienced this? I don't like jumping around between service providers so hoping this is just some glitch or something.
 
subie said:
Joined Vox Telecom a few months ago. On Fatpipe 150gig a month.
Was really impressed until 2 weeks ago. Our internet has slowed down to a crawl. I mean download speeds
around 10kbs or even less. Daytime, night time our lekker internet has just disappeared
Anybody else experienced this? I don't like jumping around between service providers so hoping this is just some glitch or something.
Click to expand...

I've been using Vox for about a year now and I've had the same experience. My previously near-perfect internet is currently frustratingly slow. I'm in the Clubview, Centurion area.

I've contacted them on Friday morning regarding the issue but I'm still waiting for a reply.
 
MacSkaaP said:
I've been using Vox for about a year now and I've had the same experience. My previously near-perfect internet is currently frustratingly slow. I'm in the Clubview, Centurion area.

I've contacted them on Friday morning regarding the issue but I'm still waiting for a reply.
Click to expand...


Hi,

Forward your ticket to Charlotte Venter (Customer Service Operations Manager) & CC in Sheema Khan (Consumer Operations Manager). That is the only way you will get maybe a half baked response from support.

[email protected]
[email protected]
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X