Vox Telecom Fatpipe

Just signed up for 2 x 100GB accounts. From when I signed the quote and sent the mail, took all of 5 mins to get my two accounts active. Now the long wait till I get home to test.
 
Guys, thinking about signing up for the 100Gb special, but first, do they offer a trial account? Tried various ISPs before, with noticably differences.

Thanks.
 
nevadayz said:
Guys, thinking about signing up for the 100Gb special, but first, do they offer a trial account? Tried various ISPs before, with noticably differences.

Thanks.
Click to expand...

No test accounts no, but there's nothing for you to test that the myBB community hasn't already tested on your behalf.

The product works, period.
 
nevadayz said:
Guys, thinking about signing up for the 100Gb special, but first, do they offer a trial account? Tried various ISPs before, with noticably differences.

Thanks.
Click to expand...

No sadly they dont offer trial accounts. You can always purchase the smallest, cheapest account to test with. I took the leap based on testimonials on here and the fact that I am sick and tired of MWEB and their constant excuses.
 
sand_man said:
No test accounts no, but there's nothing for you to test that the myBB community hasn't already tested on your behalf.

The product works, period.
Click to expand...

that's what it looks like, do they have a data usage tracker? e.g. track usage per day etc?
 
Drifter said:
No sadly they dont offer trial accounts. You can always purchase the smallest, cheapest account to test with. I took the leap based on testimonials on here and the fact that I am sick and tired of MWEB and their constant excuses.
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I realise this is a VOX thread but comparing to your existing ISP is inevitable. When people say this it confuses me. I use MWEB and have absolutely no issues. This always has me wondering if I am just lucky or whether the ADSL line is actually to blame in many instances.

I have a 4Mbps uncapped account with MWEB and am yet to experience problems at any time. This month I am pushing the 110GB soft cap limit due mainly to the fact that I left the XBOX running downloads overnight recently and pulled 18GB. The rest is streaming at all times of the day.

When you complain is it perhaps about something I don't use, like gaming or torrents?
 
Just a cost savings exercise for me. Signed up for another one now and will still be saving. The data roll-over will [hopefully] ensure I get all what I pay for too.
 
Dubes said:
I realise this is a VOX thread but comparing to your existing ISP is inevitable. When people say this it confuses me. I use MWEB and have absolutely no issues. This always has me wondering if I am just lucky or whether the ADSL line is actually to blame in many instances.

I have a 4Mbps uncapped account with MWEB and am yet to experience problems at any time. This month I am pushing the 110GB soft cap limit due mainly to the fact that I left the XBOX running downloads overnight recently and pulled 18GB. The rest is streaming at all times of the day.

When you complain is it perhaps about something I don't use, like gaming or torrents?
Click to expand...

For the last two months especially my online gaming was non existent on my MWEB account, i'll sign on using a trial account from another ISP , and I have ZERO gaming issues. This was prevalent in the shaping window. Over weekends when the shaping is relaxed, I can game using MWEB. And yes, torrents are also impossible bar over weekends.

I use my internet for more than just browsing and e-mails.
 
Drifter said:
For the last two months especially my online gaming was non existent on my MWEB account, i'll sign on using a trial account from another ISP , and I have ZERO gaming issues. This was prevalent in the shaping window. Over weekends when the shaping is relaxed, I can game using MWEB. And yes, torrents are also impossible bar over weekends.
Click to expand...

Ah, ok, so as suspected it is gaming.

I use my internet for more than just browsing and e-mails.
Click to expand...

Oh, I do too. I just don't play games.
 
I just got off the phone with a sales consultant from Vox, and it did not instill the greatest of confidence in Vox. I asked very basic questions about their cancellation policy, and I was flabbergasted to hear "I don't know" followed by "20 days or something".

Yeah, not doing a great job in attracting me as a customer by answering "I don't know".

Not even "let me check for you sir".

Gosh. Did I get the "trained for 20 minute" consultant or something?
 
Their telephonic support is on a par with their competitors IE pretty poor. Fortunately you unlikely to have much reason to call on them in the future..
 
sand_man said:
Their telephonic support is on a par with their competitors IE pretty poor. Fortunately you unlikely to have much reason to call on them in the future..
Click to expand...

Still does not excuse it. The only time I want to call someone is for information, and when they cannot provide that over the phone, how else am I supposed to gauge their competence.

Also, this was not technical support, merely something every single SALES consultant should know.
 
nevadayz said:
that's what it looks like, do they have a data usage tracker? e.g. track usage per day etc?
Click to expand...

If you log onto your account via their web interface you can check daily usage yes. A very agricultural column graph but an indication nonetheless...
 
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