Vox Telecom Fatpipe

You didn't get a response on a post from 4 days ago and now bring it up?
If I don't get a response I post again or pm cvanwie.
 
JonesY said:
Actually no; not really.

Never got a response to this: http://mybroadband.co.za/vb/showthr...om-Fatpipe?p=16173432&viewfull=1#post16173432

/inb4 "please call support on 087 805 0001 to troubleshoot"
Click to expand...

JonesY -- I didn't ignore you, I can't answer every single post.

Here's a graph for the time that you took the speed test. I adjusted the time from GMT to SAST accordingly.

You will see that the network was running max at 91.87% that 5pm hour:

http://i.imgur.com/IXP1UIz.png
http://i.imgur.com/hN1Qz3g.png

Not sure what else I could offer you... That speedtest was definitely shocking and I don't have an answer for you as to why.
 
JonesY said:
Could've, should've, would've.

Would you feel 'taken seriously' if your posts (plural; see: http://mybroadband.co.za/vb/showthr...om-Fatpipe?p=15790782&viewfull=1#post15790782) were overlooked, while most users get a reply here, and you constantly had to resort to PM to get some attention?
Click to expand...

I can't help with business related inquires, that's for Voxy. I'm here on my own accord trying to help where I can, provide extra insight, and understand the deep issues which our customers experience.

I am not here as an official Vox Telecom rep. I'm here to get first hand information and heads up as to where problems are which we aren't picking up.
 
I have a 100GB account, and then I have the 25gb account with the uncapped 6to6 bolt on. Best value for money :D
 
cvanwie said:
What DNS is your TV using?

Also what day / time are you talking about such slow speeds?
Click to expand...


The DNS settings where never ever changed or tinkered with from day one, so which ever you assigned

The speeds and latency are every evening, I reported on the 12th and again on the 19th and the replies in my original post were from Phillip.
 
Electric said:
My posts have been missed in here, I simply posted again and got a reply.
Click to expand...

Noted, shot.

cvanwie said:
JonesY -- I didn't ignore you, I can't answer every single post.

Here's a graph for the time that you took the speed test. I adjusted the time from GMT to SAST accordingly.

You will see that the network was running max at 91.87% that 5pm hour:

http://i.imgur.com/IXP1UIz.png
http://i.imgur.com/hN1Qz3g.png

Not sure what else I could offer you... That speedtest was definitely shocking and I don't have an answer for you as to why.
Click to expand...

Appreciate the response, thanks Chris.
 
cvanwie said:
I can't help with business related inquires, that's for Voxy. I'm here on my own accord trying to help where I can, provide extra insight, and understand the deep issues which our customers experience.

I am not here as an official Vox Telecom rep. I'm here to get first hand information and heads up as to where problems are which we aren't picking up.
Click to expand...

Makes sense. Thanks for clarifying.
 
CS1977 said:
The DNS settings where never ever changed or tinkered with from day one, so which ever you assigned

The speeds and latency are every evening, I reported on the 12th and again on the 19th and the replies in my original post were from Phillip.
Click to expand...

I worked with another customer a while back with a similar issue and we had resolved it that night.

Do me a favor, change the DNS on your TV/iPad/what ever you're trying to hit Showmax with; to 8.8.8.8 and or 8.8.4.4 and let me know if it's working once you make that change or not.

I haven't had much time lately to look further into Showmax and when I messaged Showmaxto assist in the trouble shooting, all I hear are crickets.
 
cvanwie said:
I worked with another customer a while back with a similar issue and we had resolved it that night.

Do me a favor, change the DNS on your TV/iPad/what ever you're trying to hit Showmax with; to 8.8.8.8 and or 8.8.4.4 and let me know if it's working once you make that change or not.

I haven't had much time lately to look further into Showmax and when I messaged Showmaxto assist in the trouble shooting, all I hear are crickets.
Click to expand...

Thing is Showmax worked on Afrihost and Openweb... Seems to be a vox only issue thus far
 
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