Vox Telecom Fatpipe

Seeyou said:
I believe some data has been mis-allocated from my account. Let's call it, say, 2TB? Shall I PM you the details? :D
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When I said mis-allocated I meant the zero rated area versus real cap. Cheeky!
 
jayaitch said:
Vox made an error in the customer communication yesterday, inserting default subs instead of actual subs being paid.
100GB & 300GB promo prices stay as is i.e R 164/ 100GB (actually 150GB now) and R 485 / 300GB (actually 400GB now).
Follow up comms being formulated as I type...by someone else.
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Oh how nice to see you ... should I tell them who you are??? :)

FWIW: jayaitch is part of Vox ;)
 
jayaitch said:
Vox made an error in the customer communication yesterday, inserting default subs instead of actual subs being paid.
100GB & 300GB promo prices stay as is i.e R 164/ 100GB (actually 150GB now) and R 485 / 300GB (actually 400GB now).
Follow up comms being formulated as I type...by someone else.
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Just received the new updated email.

Also thank you Vox for giving us more data.
 
He is ... the rascal!! :)

How to bring a call centre to its knees in 3...2...1... ; send 400+ customers an incorrect mailer :(
 
Last edited:
Quick question with the new midnight data, in my customer portal my data used is showing all data, including the after hours, should it be doing this or should the midnight data not show up, because currently it looks like all data counts towards my cap?
 
Soul Assassin said:
Quick question with the new midnight data, in my customer portal my data used is showing all data, including the after hours, should it be doing this or should the midnight data not show up, because currently it looks like all data counts towards my cap?
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yes similar problem for me .Will we be able to see the midnight data used?
 
Fluttershy said:
This is exciting. Will any limitations like shaping be placed on this after-midnight data?
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I imagine that it will be identical to day-time data. If it were any different then they need to give an option to choose if you want the shaped uncapped, or unshaped capped.
 
MickeyD said:
Why don't you folks post under the Vox handle or get your nick's converted to "rep" status? (via rpm)
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While we are employees of Vox and make the magic happen, our official rep is Voxy and should remain.
 
You will also enjoy the benefits of additional data (150GB per month) + FREE data between midnight and 6.00 a.m.
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So I get my 100GB I signed up for on special as well as an extra 150GB ;)

Your email writer needs to be taught to be a little more clear in their communication...
 
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