Vox Telecom Fatpipe

whatever_sa said:
I cannot game with Vox at all due to bad latency.... I have to connect to another ISP so I have decent ping to local game servers...

Been waiting over a month and a half - no change yet... Its apparently a Telkom issue with no ETA...
Click to expand...

Will you post a pingplotter graph to somewhere in europe? /
 
whatever_sa said:
I cannot game with Vox at all due to bad latency.... I have to connect to another ISP so I have decent ping to local game servers...

Been waiting over a month and a half - no change yet... Its apparently a Telkom issue with no ETA...
Click to expand...

I've been unable to use VOX for gaming ever since I joined when they had the 100GB fatpipe special. Pings of 80 up to 200+ on local servers.

Trusty Incredible Connection uncapped...30 up and below 50.
 
Last edited:
Hey all,

The testing tonight went EXTREMELY well.

We were finally able to narrow down the problem in Cape Town. It was exactly what we've said previously, but this time, with a great deal of evidence.

The latency issue experienced by some people in Cape Town has been isolated to the Telkom Upload VLAN to one of the Vox IPCs. We locked it down, and epiceye and PostManPat who were helping us test, had a few tears running down his face (so he says... PostManPat no pics, it didn't happen!) when he saw what the network is supposed to look like.

... then we reverted the change and made PostManPat cry even more.

The good news: problem isolated
The bad news: permanent fix not in place yet

Tomorrow morning, Network Ops is taking the matter up with Telkom and based on that outcome, I'll update later in the day tomorrow as I find out time lines (as possible).

Huge thanks to epiceye and PostManPat -- you guys not only helped us (Vox) but everyone here in the long run. From me personally, thank you.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
Great to see an ISP working in a coordinated, competent and transparent way to isolate Telkom constraints so they can be fixed properly. This type of attention to customer experience us what makes Vox quite unique and ahead if the rest.
 
Gavin107 said:
Great to see an ISP working in a coordinated, competent and transparent way to isolate Telkom constraints so they can be fixed properly. This type of attention to customer experience us what makes Vox quite unique and ahead if the rest.
Click to expand...

I think it's more cvanwie rather than Vox as a whole. I've been lurking here for a while and his dedication is something rare. Thank goodness I don't game, otherwise I also would've been all over him with these ping issues.

Props to cvanwie.
 
feo said:
I think it's more cvanwie rather than Vox as a whole. I've been lurking here for a while and his dedication is something rare. Thank goodness I don't game, otherwise I also would've been all over him with these ping issues.

Props to cvanwie.
Click to expand...

Thanks man.
 
Electric said:
I don't see voxy doing anything if I must be blunt.
It's pretty obvious you have gone out of your way lately.
They should give you a raise and the title of Vox supreme overlord/ chief bottle washer.
Click to expand...

There's no competition between Voxy and I. Voxy is the official rep to help resolve client issues.

Keep in mind, that the forums is the wrong place to log issues, the right place is by calling the service center and logging the fault.

I started trolling the forums after the service center raised a bunch of issues to me that needed some deeper investigation than what they are capable of.

There are a number of Vox employees on here. SysAdmin, Product Management, Core Networking (NetOps), myself, Voxy (team of people), even members of our Exco.

The official rep is Voxy, the rest of us sniff around and handle things in the background. I decided to get very involved as the forumites here are the more technical and more experienced users in my opinion; and when they raise an issue, it's legit. It's a matter of finding it and fixing it.

I'm a big fan of open source thinking, so transparency has always worked for me. I am also a customer, and as such, I'd want the information that I'm sharing from my service provider. The last thing I want to hear is "We got your complaint, it's fixed." ... I want to know some details! Mind you, there are times that I can't be 100% transparent for competition reasons. I hope you understand that I share everything I can.

We want you as a customer, we want to provide you the best experience, and have a long relationship with you.

If we don't take the steps to do that, we are failing ourselves.
 
cvanwie said:
There's no competition between Voxy and I. Voxy is the official rep to help resolve client issues.

Keep in mind, that the forums is the wrong place to log issues, the right place is by calling the service center and logging the fault.

I started trolling the forums after the service center raised a bunch of issues to me that needed some deeper investigation than what they are capable of.

There are a number of Vox employees on here. SysAdmin, Product Management, Core Networking (NetOps), myself, Voxy (team of people), even members of our Exco.

The official rep is Voxy, the rest of us sniff around and handle things in the background. I decided to get very involved as the forumites here are the more technical and more experienced users in my opinion; and when they raise an issue, it's legit. It's a matter of finding it and fixing it.

I'm a big fan of open source thinking, so transparency has always worked for me. I am also a customer, and as such, I'd want the information that I'm sharing from my service provider. The last thing I want to hear is "We got your complaint, it's fixed." ... I want to know some details! Mind you, there are times that I can't be 100% transparent for competition reasons. I hope you understand that I share everything I can.

We want you as a customer, we want to provide you the best experience, and have a long relationship with you.

If we don't take the steps to do that, we are failing ourselves.
Click to expand...

I know there's no competition between yourselves, I just feel that as a rep he does very little when compared to you.
Just saying.
 
Electric said:
I know there's no competition between yourselves, I just feel that as a rep he does very little when compared to you.
Just saying.
Click to expand...

The team which run the Voxy account don't have the same access that I have. They are Tier 1, at a push Tier 2 trouble shooting, whereas I'm hands on in the elements which build up the network.

Huge difference.
 
cvanwie said:
The team which run the Voxy account don't have the same access that I have. They are Tier 1, at a push Tier 2 trouble shooting, whereas I'm hands on in the elements which build up the network.

Huge difference.
Click to expand...

I'm trying to give you a compliment dude.
 
cvanwie said:
There's no competition between Voxy and I. Voxy is the official rep to help resolve client issues.

Keep in mind, that the forums is the wrong place to log issues, the right place is by calling the service center and logging the fault.

I started trolling the forums after the service center raised a bunch of issues to me that needed some deeper investigation than what they are capable of.

There are a number of Vox employees on here. SysAdmin, Product Management, Core Networking (NetOps), myself, Voxy (team of people), even members of our Exco.

The official rep is Voxy, the rest of us sniff around and handle things in the background. I decided to get very involved as the forumites here are the more technical and more experienced users in my opinion; and when they raise an issue, it's legit. It's a matter of finding it and fixing it.

I'm a big fan of open source thinking, so transparency has always worked for me. I am also a customer, and as such, I'd want the information that I'm sharing from my service provider. The last thing I want to hear is "We got your complaint, it's fixed." ... I want to know some details! Mind you, there are times that I can't be 100% transparent for competition reasons. I hope you understand that I share everything I can.

We want you as a customer, we want to provide you the best experience, and have a long relationship with you.

If we don't take the steps to do that, we are failing ourselves.
Click to expand...

and long may you continue to hang around here :D

Thank You

/where's that rep of the year Award Thread
 
cvanwie said:
Hey all,

The testing tonight went EXTREMELY well.

We were finally able to narrow down the problem in Cape Town. It was exactly what we've said previously, but this time, with a great deal of evidence.

The latency issue experienced by some people in Cape Town has been isolated to the Telkom Upload VLAN to one of the Vox IPCs. We locked it down, and epiceye and PostManPat who were helping us test, had a few tears running down his face (so he says... PostManPat no pics, it didn't happen!) when he saw what the network is supposed to look like.

... then we reverted the change and made PostManPat cry even more.

The good news: problem isolated
The bad news: permanent fix not in place yet

Tomorrow morning, Network Ops is taking the matter up with Telkom and based on that outcome, I'll update later in the day tomorrow as I find out time lines (as possible).

Huge thanks to epiceye and PostManPat -- you guys not only helped us (Vox) but everyone here in the long run. From me personally, thank you.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
Click to expand...

Oi!

Your Telkom techies had better get their arse to site as they just dropped one of our links while trying to sort out your ME link. Not a happy camper here, and I blame you entirely...:mad:

:p

Setting up a redirect on our call systems to your support line now...:D
 
Can't complete a speedtest currently and struggling to stream video on 144p. I'm writing an exam at half 2 and needed to watch those videos 1 last time....... Frustrating as hell
 
Quick question - upon doing a tracert I found that 2-13 all timed out . Only 8 and 14 completed. Is this an exchange issue?
 
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