Vuma - Moving from Vox to Afrihost

[AfriMan]

The mere fact that I need so sign an appeals form just for internet connectivity and that it can possibly take weeks to expedite is not helping. Thanks for all the help @AfriMan but I'd rather go to another provider who's process is smoother and doesn't require me to sign and fill in appeals forms just cause they couldn't verify my identity even though I followed every instruction to the letter

I get where you're coming from. Unfortunately we have to abide by our security protocols for the protection of our clients. I'm pretty sure that if everything is in order we can clear it all up in a matter of days at most.

But totally respect your decision either way.

 

[GlassMirror]

I get where you're coming from. Unfortunately we have to abide by our security protocols for the protection of our clients. I'm pretty sure that if everything is in order we can clear it all up in a matter of days at most.

But totally respect your decision either way.

Thanks @AfriMan I know you tried your best but such is life sometimes, who knows I might come knocking on your door in the near future

 

[Moe5508]

All's well that ends well! Wow, after being off line since the beginning of this month (September) I finally have service on the Afrihost network. I had cancelled my migration-in request and then came back a day or so later as I found that the Afrihost Fibre Ops tech guy who was handling my issue (lets call him NL) was more helpful and committed than anyone I had received support from before...he literally walked this tough and exasperating process with me over the past week or so since he took over my case...kept me informed throughout and along the way we discovered there was an issue on the Vumatel side which prevented any ISP from loading an order on my line/location. Long story short, and today I'm so thankful I have connection after being off for the past 12 days - it was not Afrihost's fault at all. Thanks guys, thanks NL for the tenacity (I mean this guys was sending me feedback like after 22h00 just to keep me in the loop! - great customer service which went above and beyond the call of duty!

 

[JustinB]

All's well that ends well! Wow, after being off line since the beginning of this month (September) I finally have service on the Afrihost network. I had cancelled my migration-in request and then came back a day or so later as I found that the Afrihost Fibre Ops tech guy who was handling my issue (lets call him NL) was more helpful and committed than anyone I had received support from before...he literally walked this tough and exasperating process with me over the past week or so since he took over my case...kept me informed throughout and along the way we discovered there was an issue on the Vumatel side which prevented any ISP from loading an order on my line/location. Long story short, and today I'm so thankful I have connection after being off for the past 12 days - it was not Afrihost's fault at all. Thanks guys, thanks NL for the tenacity (I mean this guys was sending me feedback like after 22h00 just to keep me in the loop! - great customer service which went above and beyond the call of duty!

Well you're lucky. I'm still waiting.

 

[alkit]

I am in the same boat. Also moving from Vox to Afrihost. TWO of my lines - personal and business:

1st/2nd September - spent over 2 hours with Afrihost on the phone only to find out that Vox hasn't released the line. Called Vox and they said that they couldn't release from Vuma over the weekend (heck, but they can cut my internet access in the early hours of Sunday morning).
3rd Sept - empty promises from Afrihost that they are trying their best and it can take up to 48 hours, so I musst just be patient
4th Sept - After speaking to Afriman and going back and forth, a senior eventually called me and said one of the lines would be active midnight. . Shocker - it was not. He also told me he would call the very next morning about the business line.
5th Sept - Never received a call back from the senior in the morning. Wrote to Afriman again and only eventually got a call mid afternoon to say my 1st line is actually up (although I was not home to test). Business line - they still have no ETA. Came home and from 18:30 to 20:30 on whatsapp chat with Afrihost trying to get my home line to work. Wrote to Afriman at around 19:30 also - no luck and no reply.
It is now almost 6 Sept, and neither my business nor home has internet. I have almost exhausted 2x 40gb MTN sims trying to keep my business going. And I STILL have no definite date as to when I will have internet.

I proper don't know where to go from here....

And even if I try cancel now and go back to my old ISP - how long will it take Afrihost to release the line back to me if they take this long just to activate it.

PS - throughout this whole thing, Afrihost has never taken blame - they keep blaming Vuma and saying the delay is on their end

Just to update - the senior tech was very helpful just before last weekend.
My business line was active late 6 Spet
My home line - we troubleshooted for a good few minutes on 6 Sept - found there was a VLAN issue. Owing to the weekend, the soonest they could get it live was Monday 9 Sept

However, both are now working 100% - so I'm all sorted! Thanks Afrihost