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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Vumatel Price change
- Thread starter rh1
- Start date
I logged into the portal earlier and saw that under the upgrades tab, it's showing the speed I'm currently on with the price I'm paying now but then there's an option to "upgrade" to the line speed at the new price.
Considering moving away from VOX
@AfriNatic - Just to confirm, if I currently have fibre installed with another ISP and want to migrate to you guys, do I still pay the R1497 installation fee as quoted on the site?
I got double upgraded today, from 4/1 to 20/10, to 50/44 now.. Waiting for the dust to settle and billing to go off and then I can have interesting time trying to get hold of WebAfrica billing to sort out any problems.
That is an error. Migrations do not pay the R1497 install fee. I have sent it to branding to have that fixed.
rh1
Honorary Master
Nice. WA 44 upload dont makes sense.
pinball wizard
Honorary Master
What's with the having to login with your cell number and OTP after the change?
Only for Vumatel trenched.
IPs are allocated on orders and once service changes are submitted a new order is placed and a new IP from the pool is allocated. To track usage and to make sure the client is mapped we require them to do the activation again. This will map the new IP to the account.
Since our upgrade path is different to Vumatel for example 100/10 gets moved to 100/100 by Vumatel and then moved to 200/200 by Afrihost it will generate a regrade order.
akescpt
Honorary Master
where is this? cant seem to find it on the portal
rh1
Honorary Master
Man, I think the worst happened with MTS, line speed was not upgraded, even though they emailed me to say it would be upgraded by close of business, browsing as been slower than normal: https://speedtest.mybroadband.co.za/result/18080970
I logged in here https://customer.vox.co.za/login , then connectivity, then upgrade in top right corner
akescpt
Honorary Master
Lmao. So you can do it manually.
Didn't try changing the package though, seriously thinking of moving away, can get a 200/200 package at Afrihost for the same price I'm paying now.
Also, why do we as customers need to change the package to the new prices, VOX should be doing this on their side like other ISPs have done.
Also, why do we as customers need to change the package to the new prices, VOX should be doing this on their side like other ISPs have done.
Yeah looks like it. I was busy looking for something else and just happened to check that lol
akescpt
Honorary Master
it sux monkey balls that they think this ok...
lkswan747
Expert Member
Thanks Cool Ideas, I am pleased to have been pushed from 50/5 to 50/50 and save R40.00 to boot.
Thanks for the great service and fibre experience, greatly appreciated.
I will be migrating my sisters service to Cool Ideas at the end of August, I dont mind paying an extra R30.00 when I do not an aggravation factor that drives my blood pressure to stroking out levels.
Thanks for the great service and fibre experience, greatly appreciated.
I will be migrating my sisters service to Cool Ideas at the end of August, I dont mind paying an extra R30.00 when I do not an aggravation factor that drives my blood pressure to stroking out levels.
lkswan747
Expert Member
Level-7 response to a request for a statement!
Good day,
I hope this email finds you well.
Kindly note that we will only be able to assist wit a statement tomorrow as the invoices are only sent on the 1st of each month.
Kindly note, that your prices should increase from tomorrow to the new pricing of R739.00
I trust all is in order.
Regards
Good day,
I hope this email finds you well.
Kindly note that we will only be able to assist wit a statement tomorrow as the invoices are only sent on the 1st of each month.
Kindly note, that your prices should increase from tomorrow to the new pricing of R739.00
I trust all is in order.
Regards
Based on my vox account it showed my next invoice as the same price I'm paying. The July payment deducted was the old price. I haven't received any mails from them.
So I voted with my wallet. Afrihost seems to have handled this well. When I needed a new fibre line at another premises, Vox botched it and Afrihost came to the party. I haven't had issues there, so Afrihost seemed like the logical choice. Hope the switch over isn't too painful since I do work from home.
So I voted with my wallet. Afrihost seems to have handled this well. When I needed a new fibre line at another premises, Vox botched it and Afrihost came to the party. I haven't had issues there, so Afrihost seemed like the logical choice. Hope the switch over isn't too painful since I do work from home.
