Warning: Mweb will slow down heavy Internet users

Users have expressed concern at being told to adjust their behaviour without being informed what exactly they need to change.

A spokesperson for Mweb said that they could unfortunately not provide users with a numeric limit on the amount of data they may use before it is considered a violation of the AUP.

“Please understand that this was the first question we anticipated when deciding on this change and its probably the one question that we can’t answer,” Mweb said, adding that no ISP publishes a fixed limit for their uncapped fair usage policies.

“The manner in which we apply the policy is based on a combination of network performance factors coupled with a 30 day rolling usage window for the individual user,” the ISP said.

Instead the ISP provided general guidelines, such as not running unattended bulk downloads and rather spreading downloads out.

Asked if they could offer more guidelines to affected users, Hershaw said that one thing they could do is know exactly who has access to their network.
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This all to hide behind the uncapped marketing term.

I would appreciate all other ISP's to respond on this matter, the market needs clarity.
 
mikef said:
Calling Mweb support re above letter I was told that this mailer was sent to all uncapped subscribers exceeding 100GB usage per month and they do not know what the actual parameters applied will be. I am also trying to establish if the 1mb uncapped(premium) and 2mb uncapped products are now being treated the same.
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This.
 
Then stop ****ing using the 'uncapped' word when selling your products :mad: It's a scam. It's not uncapped.
 
Responding to a specific query from a forum member that we put to him, Hershaw said that streaming movies on a regular basis “is not going to be a problem.”
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Oh really? WTF did I get a letter then?
 
Mweb is destroying the very same thing they started, all that applause back in day… nothing. Seems that the other players who held back did their homework properly.
 
I have attended a meeting between all services providers - Telkom, MTN, Vodacom, Cell C, etc., about 8 years ago. One discussion was related to the term 'Uncapped'. Back then it was agreed that the term 'Uncapped' would be used in marketing certain products as the general public will fall for this and join in.

A marketing agency talked at the meeting, stating that this type of marketing would attract the attention and almost 90% of all average and high-IQ consumers. The agency also mentioned that this would be a form of a consumer scam, although technically it will not be easy to proof in a court and consumers would not have sufficient funding to take any of the companies to civil court.

Back then they already implemented caps. Some services providers were angry at others for wanting to allow high caps. Back then, they wanted a unformed 5GB cap and then limit users. Some didn't want this and wanted to give a higher cap.

There was a lot of technical talk about restrictions and bandwidth costs, but at the end of the day, the whole meeting came down to services providers knowing that they were scamming consumers into contracts - hoping they will not read the fine print.

So, I said it back then and still say this, people are really stupid to believe that they are entering into an 'uncapped' or 'unlimited' contract at any services provider anywhere in the world. It is just a consumer scam aimed at getting a consumer to sign a 2 year contract.

There does not exist anything such as unlimited. No company in this world can offer anything 'unlimited'.
 
House said:
I have attended a meeting between all services providers - Telkom, MTN, Vodacom, Cell C, etc., about 8 years ago. One discussion was related to the term 'Uncapped'. Back then it was agreed that the term 'Uncapped' would be used in marketing certain products as the general public will fall for this and join in.

A marketing agency talked at the meeting, stating that this type of marketing would attract the attention and almost 90% of all average and high-IQ consumers. The agency also mentioned that this would be a form of a consumer scam, although technically it will not be easy to proof in a court and consumers would not have sufficient funding to take any of the companies to civil court.

Back then they already implemented caps. Some services providers were angry at others for wanting to allow high caps. Back then, they wanted a unformed 5GB cap and then limit users. Some didn't want this and wanted to give a higher cap.

There was a lot of technical talk about restrictions and bandwidth costs, but at the end of the day, the whole meeting came down to services providers knowing that they were scamming consumers into contracts - hoping they will not read the fine print.

So, I said it back then and still say this, people are really stupid to believe that they are entering into an 'uncapped' or 'unlimited' contract at any services provider anywhere in the world. It is just a consumer scam aimed at getting a consumer to sign a 2 year contract.

There does not exist anything such as unlimited. No company in this world can offer anything 'unlimited'.
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Exactly, it's not "unlimited", it's "limitless" ;)
 
Well my share of that 3% is a lot higher as I have been the one who has advised colleagues and family members to join Mweb. I have sent out an email to my mailing list warning them and advising them to switch to Openweb or Telkom. I have already received responses. Power users are more than likely the ones who friends and family come to for advise on things like ADSL because of their technical knowledge. Mweb will pay and it will cost them more than that 3% going forward.
 
And once again the SA consumer gets shafted.....

'You will keep on paying what we ask but we will be giving you a little less than you paid for and what we initially agreed to give you. This is South Africa, shut up and bend over..."

'In further news MWeb said that they will also be releasing their own brand of Petroleum Jelly, see image below, as currently sold by Telkom. A representative of the company said that this should result in this difficult and forceful transition period being made easier for their current clients....' :whistling:


telkom.jpg
 
Fulcrum29 said:
Mweb is destroying the very same thing they started, all that applause back in day… nothing. Seems that the other players who held back did their homework properly.
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It's all thanks to their new ******** CEO.
 
House said:
There does not exist anything such as unlimited. No company in this world can offer anything 'unlimited'.
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Just so.

Bandwidth is a finite resource. Even if you have 1Gbit connection straight from NTT over SEACOM, that link is still capped at the total you can transfer over 1Gbit link in 30 days. It's simple math.

--deckert
 
CyCliC said:
The block in the top right hand corner titled "Throttling." Anyone with a legal background who can comment on whether we would have to wait 30 days to cancel given that when we signed up, we were told that there would be no throttling?
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It's not throttling, it's 'restricting', 'governing', 'impeding', 'curbing' ......
 
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