Web Africa ADSL general feedback

eremos said:
Does WebAfrica offer any sort of trial on uncapped accounts? I'm currently with OpenWeb but have been having endless issues gaming during weekdays. I'd like to trial an account rather than committing to something that probably won't prioritise gaming but might be good enough.

I have a 2Mb line.

Cheers
Click to expand...

Hi Eremos,

We do not have uncapped trial accounts, only capped accounts as per below:

http://www.webafrica.co.za/adsl-trial/

The above trial account is on the same bandwidth profile as our Home Uncapped and will perform the same when on a 5/4 star.
 
Let me make this clear to all people who are CONSIDERING web africa...please dont put yourself through the pain and misery that i have to put up with..they are useless and so is their service..99% of their responses are "copy & pasted"...you will read similar comments throughout this thread...it always seems as if i dont complain every day my service gets worse...for the past few days ive had terrible access especially with browsing and youtube...ive sent complaint after complaint and i continue to get THE SAME RESPONSES..sorry sir,no problem on our side,it must be telkom..then i get a trial account from another isp and guess what??Perfect browsing and youtube on the trial account...mmmmmm
 
I have to agree with you on that.since the move to IS things just got bad. I had them close my account cause they couldn't fix the problem and said it's IS and waiting for feedback for over a week. Was also on a 3 star rating for ten days and of that ten days 9 days I didn't use the account. Glad I'm done with them to much effort to get half decent service
 
I'm going to try afrihost. Webafrica was amazing before IS move but that's just me personally.
 
Mark.K said:
I have to agree with you on that.since the move to IS things just got bad. I had them close my account cause they couldn't fix the problem and said it's IS and waiting for feedback for over a week. Was also on a 3 star rating for ten days and of that ten days 9 days I didn't use the account. Glad I'm done with them to much effort to get half decent service
Click to expand...

Well said. I have always said that it's the draconian shapers used by IS, and therefore also WebAfrika, that is mostly responsible for their poor performance. There is however, no excuse for WebAfrika's poor customer service. I am still waiting for their management to come back to me as promised by WAJustinW. ...:whistle:
 
saflyfish said:
Let me make this clear to all people who are CONSIDERING web africa...please dont put yourself through the pain and misery that i have to put up with..they are useless and so is their service..99% of their responses are "copy & pasted"...you will read similar comments throughout this thread...it always seems as if i dont complain every day my service gets worse...for the past few days ive had terrible access especially with browsing and youtube...ive sent complaint after complaint and i continue to get THE SAME RESPONSES..sorry sir,no problem on our side,it must be telkom..then i get a trial account from another isp and guess what??Perfect browsing and youtube on the trial account...mmmmmm
Click to expand...

Hi Saflyfish,

I would like to check your account and see what our team have done on your account. Can you please PM me your customer code so I may take a look.
 
Plaasjapie said:
Well said. I have always said that it's the draconian shapers used by IS, and therefore also WebAfrika, that is mostly responsible for their poor performance. There is however, no excuse for WebAfrika's poor customer service. I am still waiting for their management to come back to me as promised by WAJustinW. ...:whistle:
Click to expand...

I am not sure why our team has not contacted you about your previous issues but I must apologise for no one getting back to you.

I have again requested that our team give you a call.
 
nivek said:
my redafrica is crawling
Click to expand...

If your speeds are crawling as we speak, it will be best to give our support a call so they can take a look at things as it is happening.

The RedAfrica accounts are capped services, so it does not get impacted by any kind of throttling and your issue could be related to your line/exchange.
 
I am currently trying out the 5GB trial... I was under the impression that freezone activity is counted seperately from normal usage but when I check on the "Usage" part of the dsl console it shows as subtracted from my cap?

EDIT: nvm just had a chat with someone on live support, apparently freezone is only active 00:00-06:00. You might want to edit your FAQ (http://support.webafrica.co.za/index.php?/Knowledgebase/Article/View/750/146/) to reflect this as I saw no reference to that in there.
 
Last edited:
rambo919 said:
I am currently trying out the 5GB trial... I was under the impression that freezone activity is counted seperately from normal usage but when I check on the "Usage" part of the dsl console it shows as subtracted from my cap?

EDIT: nvm just had a chat with someone on live support, apparently freezone is only active 00:00-06:00. You might want to edit your FAQ (http://support.webafrica.co.za/index.php?/Knowledgebase/Article/View/750/146/) to reflect this as I saw no reference to that in there.
Click to expand...

Hi Rambo919,

Freezone is still active on our services with the exception of Steam content which is not available since the move to our new network. Our KB article was suppose to be updated accordingly but wasn't. We have updated our KB article to reflect this now. Apologies for the error.
 
CrazyBob said:
RedAfrica account also been pretty slow for me of late. Seems limited to Google related services (search, gmail, google maps) ...switching over to Afrihost relieves the issue.
Click to expand...

Yep, have the same issues with Google, also on RedAfrika account, none on Afrihost account .
 
It seems that even though I am sitting on 5 stars, I am still being throttled!!!! Why!!!!!!

I am really sick and tired of my being a client and since 2005 means absolutely nothing!

I have had it and will definitely be taking my business elsewhere after 30 September.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X