Web Africa ADSL general feedback

I am getting sick of these terrible "uncapped" speeds during the day, I can't even stream youtube at 144p :mad:
I am on 5 stars, and it's not my line cause I have other accounts that I have tested and they work just fine.

0.25Mbps down on 1meg line:

 
PM sent have not heard anything back. Cancelled my account yesterday. Poor service even poorer excuses. GTA updates, right....
It is insulting that WA would feed this to their customers.
 
acidman1 said:
PM sent have not heard anything back. Cancelled my account yesterday. Poor service even poorer excuses. GTA updates, right....
It is insulting that WA would feed this to their customers.
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My personal experience has been that WA don't give a @#$& for the their customers.
 
Hi Guys,

The load on our network has decreased and we marked the issue as resolved from the 26 September 2013. So if you are still having issues with slow speeds please PM me your customer code so I can get our team to investigate.
 
I have today opened an account at Afrihost after being with WebAfrica since 2005. I have given a month notice as is expected but have still been invoiced for the month of October. Is there anything else that still has to be done?
 
GimmeMore said:
I have today opened an account at Afrihost after being with WebAfrica since 2005. I have given a month notice as is expected but have still been invoiced for the month of October. Is there anything else that still has to be done?
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Hi Gimmemore,

When did you submit the cancellation? We require a full calender months notice for all cancellations as per our terms. So if you submitted it in this month then it will only be cancelled at the end of October 2013.
 
WAJustinW said:
Hi Gimmemore,

When did you submit the cancellation? We require a full calender months notice for all cancellations as per our terms. So if you submitted it in this month then it will only be cancelled at the end of October 2013.
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Mail received from WA on 27 August 2013 after logging call to cancel service:

Hi xxx,

Thank you for your email

We can arrange to have the data canceled at the end of September and have the line transferred back to Telkom. Please advise if we should schedule this cancellation for end September?

Thanking you kindly

For any further queries, please feel free to call us on 086 000 9500 or e-mail us at [email protected] for billing queries and [email protected] for any technical queries. Please feel free to browse our knowledge-Base articles on ADSL issues and queries via the following link: http://kb.webafrica.co.za/

Kind Regards,
Ayesha Dhoda
________________________________________
You can view and reply to your ticket online by visiting the following link:
http://support.webafrica.co.za/index.php?/Tickets/Ticket/View/1696097

Ticket ID: 1696097
Department: ADSL
Status: In Progress
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I have however still been invoiced in full for October.
 
WAJustinW said:
Hi Gimmemore,

When did you submit the cancellation? We require a full calender months notice for all cancellations as per our terms. So if you submitted it in this month then it will only be cancelled at the end of October 2013.
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I still remember the "good old days" when WA would immediately cancel an account if the customer was unhappy and refund you the pro-rata amount. Imagine my disappointment when I learned of the calender month's notice when I tried to cancel my account yesterday.

I'm also a longtime WA user, but like Gimmemore I am switching to Afrihost in the hope of being able to browse the Internet at anytime of the day, not just in the evenings.
 
GimmeMore said:
Mail received from WA on 27 August 2013 after logging call to cancel service:



I have however still been invoiced in full for October.
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Morning Gimmemore,

I have asked our ADSL manager to take a look into why your account and I will revert back with feedback shortly.
 
salaciouswun said:
I still remember the "good old days" when WA would immediately cancel an account if the customer was unhappy and refund you the pro-rata amount. Imagine my disappointment when I learned of the calender month's notice when I tried to cancel my account yesterday.

I'm also a longtime WA user, but like Gimmemore I am switching to Afrihost in the hope of being able to browse the Internet at anytime of the day, not just in the evenings.
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Hi salaciouswun,

Our cancellations terms was changed just over a year ago to the full calender months notice but if you submitted it yesterday it will be closed off by the end of this month.
 
@WAJustinW: Is there any chance in the future that WA would consider extending the Download Plus hours over weekends by say four hours from 8PM (previous evening) to 6AM the following morning?
 
Hi Justin,
Any idea if and when WebAfrica will drop prices again? I'm on the Red deal for R199/30gb (I see currently R199 only gets you 15gb anytime), but we need more data. I see AH has 50gb for R199. Have been relatively happy with WA sofar but the AH price makes me want to jump ship.
Any comments?
 
bees said:
Hi Justin,
Any idea if and when WebAfrica will drop prices again? I'm on the Red deal for R199/30gb (I see currently R199 only gets you 15gb anytime), but we need more data. I see AH has 50gb for R199. Have been relatively happy with WA sofar but the AH price makes me want to jump ship.
Any comments?
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I've noticed this too the other day...I find it hard to decide whether 130GB afterhours DL plus is worth the sacrifice for 20GB anytime. Tough choice!
 
Yotch said:
@WAJustinW: Is there any chance in the future that WA would consider extending the Download Plus hours over weekends by say four hours from 8PM (previous evening) to 6AM the following morning?
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Morning Yotch,

At the moment there is no plans to extend DL+ but I will definitely pass the suggestion onto our product team.


bees said:
Hi Justin,
Any idea if and when WebAfrica will drop prices again? I'm on the Red deal for R199/30gb (I see currently R199 only gets you 15gb anytime), but we need more data. I see AH has 50gb for R199. Have been relatively happy with WA sofar but the AH price makes me want to jump ship.
Any comments?
Click to expand...

Morning Bees,

We are looking into reviewing our pricing but nothing has been finalised as yet and as soon as things are confirmed we will notify all our customers'.
 
WAJustinW said:
Morning Gimmemore,

I have asked our ADSL manager to take a look into why your account and I will revert back with feedback shortly.
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I have received feedback and my account has been cancelled. Thanks.

So far very impressed with the service received from Afrihost.
 
Last night my webafrica account was useless, tried to download a 120MB file from sourceforge, at 20KB/s.

Over a line that syncs at 8039k :sick:

Entered a backup account at MWeb, download runs at 560KB/s.

What is going on?
 
Pilgrim said:
Last night my webafrica account was useless, tried to download a 120MB file from sourceforge, at 20KB/s.

Over a line that syncs at 8039k :sick:

Entered a backup account at MWeb, download runs at 560KB/s.

What is going on?
Click to expand...

You are obviously being throttled.
 
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