Web Africa ADSL general feedback

Does anyone know since what date WA started billing different prices for 4mbps and 10 mbps lines ?
 
detritus said:
I experienced higher gaming latency and what felt like general browsing sluggishness yesterday evening. If it continues today I'll open a ticket with WA Support and try to supply relevant test data.
Two other people I know who are with WA also mentioned similar issues last night, we are all in the Cape Town area, Edgemead, Durbanville, etc.
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Are you still experiencing issues with your connection? PM your details if you are so I can ask our team to assist.


xrapidx said:
Can someone give me feedback on the capped accounts? There doesn't seem to be much (maybe a good thing)

Pity its not pro-rata though... don't really feel like spending R600 on a 200GB...
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bradza said:
Also interested, looking into the 120gig +120 after hours package, capped R399.
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Best thing to do is sign up for our 2GB free for life and see how it runs for yourself. Use link below and you will need payment details to ensure we don't have multiple sign-ups for a single person. Your account will not get billed.

http://www.webafrica.co.za/home/adsl/?addp=1690



blunt said:
I've tried WA for a few months last year - was great, but they fell behind in dropping their prices so I shifted over to AH and Axxess (home accounts across all) - and as a big Netflix watcher the experience on MTN (AH/Axxess) was horrid compared to IS (Web Africa).

Back on WA this month, 4mb uncapped, 72GB, still on 5 stars. My downloads are queued for midnight-6am and capped to 20kb/sec (total) during the day - watch netflix in the evenings and I'm quite happy to be back.
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Glad to hear you enjoying the account and you should stay on a 5/4 star if you continue to keep all downloads for DL+ hrs.



sybertiger said:
how many can u use in the day b4 u drop a star?
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There are no set limits on what you can use on an uncapped accounts before you start moving up stars. The advice I can give is to schedule all downloads for DL+ hrs (12-6am) and use the account for normal essential protocols during the day. If you need a service where you want to download when you want then I recommend a capped account and our prices are very very good.
 
maumau said:
The most amazingly competent and helpful lady phoned me this morning to provide feedback on my line speed problem.

I'm ashamed to say her name escapes me but i think it is Monique. Justin would you be kind enough to correct me if that's not right?

WA have really made an effort to sort this out and they've shown that they're able to give fantastic backup service when it's needed.

Although my line hasn't been fixed the fact that Monique (?) took the trouble to phone and give a bit of personal attention makes the world of difference. She changed me from a sulky customer to a happy camper simply by picking up the phone.

Wonderful lady, thanks to her and to you Justin. I hope Telkom manage to resolve the line issue sooooooooon.
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Thanks for the feedback Maumau :D and yes it is Monique. I have passed this onto her and the entire team.
 
Plaasjapie said:
Does anyone know since what date WA started billing different prices for 4mbps and 10 mbps lines ?
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The price change happened at the beginning of February once the line upgrades were finished. Is there an issue I can perhaps assist with?
 
thx,lets say i do torrent/download in the day and i go down to 2-3 stars
will i get "slower" speed afterhours also?
i may download some times in the day but thats at minimum
 
My apologies if this has been asked before:

I'm trying to decide between 180Gb capped or 4Mb uncapped for the same price.

How different is the speed between Home Capped and Uncapped if I stay on 5 stars?

I generally only download between 12 and 6 anyway but my monthly total ends up being around 250Gb. Browsing / Youtube during the day and the occasional download. Also use VPN a bit for working from home.

I could cut 70Gb out of my use without too much hurt but if the performance between the accounts are similar I might as well go uncapped and not worry about use.

Anyone have experience with both accounts that can comment? Especially interested in the speed of the occasional daytime download and VPN performance.
 
lestoran said:
My apologies if this has been asked before:

I'm trying to decide between 180Gb capped or 4Mb uncapped for the same price.

How different is the speed between Home Capped and Uncapped if I stay on 5 stars?

I generally only download between 12 and 6 anyway but my monthly total ends up being around 250Gb. Browsing / Youtube during the day and the occasional download. Also use VPN a bit for working from home.

I could cut 70Gb out of my use without too much hurt but if the performance between the accounts are similar I might as well go uncapped and not worry about use.

Anyone have experience with both accounts that can comment? Especially interested in the speed of the occasional daytime download and VPN performance.
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Doing 180-250GB a month on 4Mbit home uncapped will probably get you down to 3 stars (possibly 2 stars) if you do bulk of the downloads between 12-6am, talking from experience, because I assume you will still use the internet outside of those hours, doing youtube streaming or streaming in general, browsing and all the other goody things you do on the interwebs.

- Home Capped at least will always perform better during the day than a 4 stars home uncapped account during business hours.
- 5 stars they will be close to the same, but you will probably have to drop your monthly usage down to below 100GB / month to stay on 5 stars.
- After hours, they will most probably perform the same regardless of stars. This count if you don't worry about using the internet from 8am to 5pm.
 
Tinuva said:
Doing 180-250GB a month on 4Mbit home uncapped will probably get you down to 3 stars (possibly 2 stars) if you do bulk of the downloads between 12-6am, talking from experience, because I assume you will still use the internet outside of those hours, doing youtube streaming or streaming in general, browsing and all the other goody things you do on the interwebs.

- Home Capped at least will always perform better during the day than a 4 stars home uncapped account during business hours.
- 5 stars they will be close to the same, but you will probably have to drop your monthly usage down to below 100GB / month to stay on 5 stars.
- After hours, they will most probably perform the same regardless of stars. This count if you don't worry about using the internet from 8am to 5pm.
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Very useful info, thanks!

Internet needs to be stable during the day as my wife works from home as do I several days a month.

So going for Capped then - 180Gb is actually more than enough for my needs if I don't download things "just in case". :-)
 
I honestly didn't notice any difference between 3 and 5 stars during the day when I was with Plugg/IC, and always got my full speed after 5pm regardless of what star I was on. Should be the same for WA.
 
I've been with you guys since before the uncapped craze started with MWeb and I'never forget how WebAfrica was the only ISP that ever managed to max out my line speed, changed ISPs in between but always kept WebAfrica around to manage my line and Telkom charges etc.
I'm currently on OpenWeb Gold... but the past few weeks with them has been horrible....

Anyway, so I poked around your site tonight and after a bit of reading and MyBroadband crawling I decided to add a WebAfrica 60GB Capped account I can upgrade later once my OpenWeb calendar month notice is over.

Holy crap.
I have to say your site is even better that it used to be. It was the most seamless and fastest ISP upgrade I've ever done and suddenly my line is flying again, I've forgotten I can actually stream 1080P Youtube seamlessly and I don't have to crap my pants when doing a bit of P2P after hours, not to mention the insane 9 millisecond response times...
Well done guys. Actually feels good to be with WA again (and you can take that from a grumpy 'ol bastard when it comes to ISP's).

Just one question though, based on the attenuation and SNR ratings of my line on your site the max I can get is currently 6Mb, but I once had a Telkom dude over who did some testing and he said I should be able to get a stable 8-9Mb if I tried.

Is there any possible way I can try a higher sync speed out?
 
sybertiger said:
raptor,
your on 4mbps ? and on home uncap?
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I'm running on 6Mbps... and I went for the Home Capped.
Only 60GB (+ the 60GB Download Plus, haven't added anything yet) for R199.
Judging from my usual internet usage I think I'll go with the 200GB Home Capped product once my cancellation with OpenWeb is final. It might even be a bit overkill but that way I should be able to use my internet as usual without worrying about my cap.
 
i am also with openweb orange gold 6mbps
it ends the end of this month and i am wanting to go to WA
but they dont have 6mbps uncap

so i am leaning to the 4mbps business uncap on a 6mbps line (max my exchange can handle)
if u had a uncap,it would of been nice to see what speeds i could get,tho ow works fine for me atm,some streaming sites are still slow
 
Can anyone confirm that I can get a static IP with the business uncapped account?

Not the business uncapped pro.
 
Hi

A few quick questions ... I have looked on the WebAfrica site but could not find the answer...

With the Capped Buisness accounts, does the unused data fall away or does it carry over somehow?

If it is carried over, for how long?

If it does not carry over, can I downgrade to the smaller package for the next month or will it involve a 30 day notice period as well?

I might see that instead of 15GB I might use 9GB. so next month rather use 2x5GB instead of 1x15GB....
 
i.got~issues said:
Hi

A few quick questions ... I have looked on the WebAfrica site but could not find the answer...

With the Capped Buisness accounts, does the unused data fall away or does it carry over somehow?

If it is carried over, for how long?

If it does not carry over, can I downgrade to the smaller package for the next month or will it involve a 30 day notice period as well?

I might see that instead of 15GB I might use 9GB. so next month rather use 2x5GB instead of 1x15GB....
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Data expires month end and with regards to upgrading/downgrading - from their website:

What if I want to upgrade, downgrade or cancel?
You can upgrade or downgrade at any time simply by logging onto our DSL management console online and choosing your new package. Upgrades are instant; downgrades are activated at month end if initiated before the 20th of that month.

Web Africa doesn't do contracts so if you want to cancel our service, just give us a calendar month's notice - it's as simple as that! And although we can't speak for the other guys, we have no hidden setup or cancellation fees or any sundry costs.
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