Web Africa ADSL general feedback

Hi Guys looking to join you guys again as I have had enough of uncapped accounts being unreliable.

Your pricing on 300gb account is fantastic.
Will this be suitable for streaming and http:// downloads?
 
Lino said:
Hi Guys looking to join you guys again as I have had enough of uncapped accounts being unreliable.

Your pricing on 300gb account is fantastic.
Will this be suitable for streaming and http:// downloads?
Click to expand...

Glad to hear you considering us as your ISP.

A capped account will give you the best performance for streaming and downloads. Give our trial a go and see for yourself :)
 
In my experience WA's performance hasn't been stellar most of last year, but alas, things are looking up indeed. I thoroughly enjoyed the extra cap and had no issues with speed at all. Very well done WA, well done indeed!

WA.jpg
 
WAJustinW said:
Glad to hear you considering us as your ISP.

A capped account will give you the best performance for streaming and downloads. Give our trial a go and see for yourself :)
Click to expand...

Never ever have I gotten a full 1mb download speed with any other isp before.

Will use a 60gb account for March while I end of my 30 notice period with another isp.

PS what counts as Free Zone?
 
Hi, yesterday I decided to change from uncapped to capped and was assisted first by Ishmael and then by Janine in acounts. I was most impressed by their service and friendliness. Today unfortunately my "new" account username was changed without advising me and suddenly I was without service. I 'phoned in and was assisted by the most amazing person called Isabel. What a pleasure dealing with her. Happily I am back on line with my faith restored in Webafrica. Well done !!
 
i haven't tried their services in a while, but their gaming thing WAGE is looking very threadbare (lack of admins) and their servers are in a poor state. It really does reflect on the ISP itself.
 
What is the difference between Home and Business capped?

Should both not be unshaped in any event?
 
Seems Webafrica is having an outage right now :(

Can't access the web-site....

Not having a great experience with them. First I create an account, it gets flagged as possible fraudulent by "MaxMind". This same flagging system promises that my account will be processed manually (heard nothing). Now the web-site is down.
 
My word, Web-africa support is non-existent. Call centers are busy, I wait and wait.

Chat I waited for 10 minutes and gave up.

Your "Fraud" checking system didn't even ask me for my bank details, it flagged it based on my personal details?

Honestly, if you guys are serious about getting clients, get your ducks in a row.
 
Thank you Isabel

Thank you Isabel in support for your kind and excellent service. Thank you also to Janine in accounts for sorting out my account at long last.... much appreciated.:):)
 
Anybody else on Webafrica Home Uncapped using Netflix?

After a less than one month (3 weeks) with them my Netflix is turning into crap. Same thing that happened with Afrihost (Home Uncapped), except that with Afrihost it was bad from the get go. 85GB for last month and I'm on a 3-star rating now. This threshold is lower than Mweb even, which is terrible!

I only use the account for Netflix and PSN (apart from browsing).

4. Is my Home Uncapped account shaped or throttled?
No, it is not shaped or throttled! Home Uncapped is prioritised according to Silver Bandwidth priority. For more information on traffic prioritisation, see our Bandwidth Priority Profiles article.
Click to expand...
It sure quacks like a duck.
 
Last edited:
Beylie said:
In my experience WA's performance hasn't been stellar most of last year, but alas, things are looking up indeed. I thoroughly enjoyed the extra cap and had no issues with speed at all. Very well done WA, well done indeed!

View attachment 102453
Click to expand...

Thanks for the feedback and I'm glad to hear you loving the new extra GB's.


Lino said:
Never ever have I gotten a full 1mb download speed with any other isp before.

Will use a 60gb account for March while I end of my 30 notice period with another isp.

PS what counts as Free Zone?
Click to expand...


Happy to hear you will be joining us for your ADSL service.

You can take a read through our KB article for more info around Freezone:

http://support.webafrica.co.za/index.php?/Knowledgebase/Article/View/750/0/freezone-qa


basilallschwang said:
Hi, yesterday I decided to change from uncapped to capped and was assisted first by Ishmael and then by Janine in acounts. I was most impressed by their service and friendliness. Today unfortunately my "new" account username was changed without advising me and suddenly I was without service. I 'phoned in and was assisted by the most amazing person called Isabel. What a pleasure dealing with her. Happily I am back on line with my faith restored in Webafrica. Well done !!
Click to expand...


Thanks for the amazing feedback basilallschwang and we're glad to hear that our team resolved your issue to your satisfaction.
 
bokka1 said:
What is the difference between Home and Business capped?

Should both not be unshaped in any event?
Click to expand...

Our business accounts get a higher priority during the day especially for the non essential protocols like P2P and if there is a major outage the business accounts should not be affected as it will be given the majority of the bandwidth available during the outage.


Gnome said:
Seems Webafrica is having an outage right now :(

Can't access the web-site....

Not having a great experience with them. First I create an account, it gets flagged as possible fraudulent by "MaxMind". This same flagging system promises that my account will be processed manually (heard nothing). Now the web-site is down.
Click to expand...

Gnome said:
My word, Web-africa support is non-existent. Call centers are busy, I wait and wait.

Chat I waited for 10 minutes and gave up.

Your "Fraud" checking system didn't even ask me for my bank details, it flagged it based on my personal details?

Honestly, if you guys are serious about getting clients, get your ducks in a row.
Click to expand...


Hi Gnome,

Did you manage to get our support team to assist? If not PM me your details and I will request our team to investigate.
 
eye_suc said:
Anybody else on Webafrica Home Uncapped using Netflix?

After a less than one month (3 weeks) with them my Netflix is turning into crap. Same thing that happened with Afrihost (Home Uncapped), except that with Afrihost it was bad from the get go. 85GB for last month and I'm on a 3-star rating now. This threshold is lower than Mweb even, which is terrible!

I only use the account for Netflix and PSN (apart from browsing).


It sure quacks like a duck.
Click to expand...

Hi eye_suc,

If you are on a 3 star your account will be throttled during the day which could be the reason why you having this experience. It should return to normal after 5pm. When are you on Netflix? Also DM me your customer code so i can take a look at your stats.
 
eye_suc said:
Anybody else on Webafrica Home Uncapped using Netflix?

After a less than one month (3 weeks) with them my Netflix is turning into crap. Same thing that happened with Afrihost (Home Uncapped), except that with Afrihost it was bad from the get go. 85GB for last month and I'm on a 3-star rating now. This threshold is lower than Mweb even, which is terrible!

I only use the account for Netflix and PSN (apart from browsing).


It sure quacks like a duck.
Click to expand...

:D
 
This is just ridiculous.

WebAfrica support sucks so much, that even if we have a Business account, their support has not answered a ticket we logged 2 business days ago, we get the following email from them:

Please note that the ticket will automatically be closed within 24 hours if we don't hear back. You can check the status of or reply to this ticket online at: http://support.webafrica.co.za/index.php?/Tickets/Ticket/View/TICKETNUMBERREMOVED

Kind regards,

Web Africa
Click to expand...

So, because you don't speak to your customers and hear from yourselves, you just decide to close tickets at random? That makes the whole world just better?

Gotta love it.
 
WAJustinW said:
Hi eye_suc,

If you are on a 3 star your account will be throttled during the day which could be the reason why you having this experience. It should return to normal after 5pm. When are you on Netflix? Also DM me your customer code so i can take a look at your stats.
Click to expand...

I am considering a Web Africa Business account for home use.

Is there anything i should know as a home user?

Are the thresholds higher?

Unshaped during and after business hours?
 
|tera| said:
This is just ridiculous.

WebAfrica support sucks so much, that even if we have a Business account, their support has not answered a ticket we logged 2 business days ago, we get the following email from them:



So, because you don't speak to your customers and hear from yourselves, you just decide to close tickets at random? That makes the whole world just better?

Gotta love it.
Click to expand...

Hi |tera|,

Can you PM me the ticket number so I can get our team on your ticket immediately. Apologies for the delay in responding your ticket and I will investigate why it has not been responded to.
 
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