Web Africa ADSL general feedback

Fulton17 said:
Depending on your monthly usage, another option would be a high volume capped account maybe?

I am on one of the MyBB capped accounts and would say that +95% of the time it performs (10 meg line). My bigger frustrations have been with mixed support (person dependant) but for day to day stuff, more than happy. Just my 2 cents :)

Hope you come right with a good set up whichever way you end up going
Click to expand...

Thanks Fulton, good to have an all-round view of them with both good and bad.
Thing is, I can average out my utilization, but some months I might want to suddenly download three seasons of a given series in 720p, you're looking at around 60-80 GBs just on that one transaction. So I'd personally like to not worry about my utilization for reasons such as the above.
Hmmm... I've got issues with messed up support, that's why I want to leave Afrihost.
No ownership and continuity.
 
I made the mistake to try the MWEB 4mbps uncapped account and I'm throttled after a few weeks. Did less than I usually do on my WA Red Africa account.

What is the WA policy on throttling? What is the average threshold on a 4mbps uncapped account before being throttled?
 
APoc184 said:
I made the mistake to try the MWEB 4mbps uncapped account and I'm throttled after a few weeks. Did less than I usually do on my WA Red Africa account.

What is the WA policy on throttling? What is the average threshold on a 4mbps uncapped account before being throttled?
Click to expand...

With Web Africa it all depends on how you use your account. There is no threshold limit. Basically if you download during download plus hours (00:00 - 6:00) your star rating will stay on 5 and speeds will remain fast. If you download a lot during the day your star rating will drop, the lower your rating, the more shaping you will experience.

You say you had a Red account. That was capped? Why not take a look at Web Africa's capped products then?
 
APoc184 said:
I made the mistake to try the MWEB 4mbps uncapped account and I'm throttled after a few weeks. Did less than I usually do on my WA Red Africa account.

What is the WA policy on throttling? What is the average threshold on a 4mbps uncapped account before being throttled?
Click to expand...

Why didn't you grab a premium account?
 
fingerprintz.mgr said:
With Web Africa it all depends on how you use your account. There is no threshold limit. Basically if you download during download plus hours (00:00 - 6:00) your star rating will stay on 5 and speeds will remain fast. If you download a lot during the day your star rating will drop, the lower your rating, the more shaping you will experience.

You say you had a Red account. That was capped? Why not take a look at Web Africa's capped products then?
Click to expand...

Thanks. All my Sickbeard and SABNzb downloads are scheduled for that time anyway so it seems this will be a better option. (see reason for wanting to go uncapped below)

Chevron said:
Why didn't you grab a premium account?
Click to expand...

I wanted to stay as close to the R199 I paid for my Red Africa account.

I average around 120GB per month and a lot of those are HD Youtube videos about photography and Lightroom tutorials (series/movies avg 60GB). Reason I had to let go of the Red Africa account is because the 30GB any time data was not enough any more. Had to buy top ups the last few months and I thought the MWEB uncapped will be better.... Guess not.

EDIT: I also cancelled my DSTV account months ago so over weekends I stream 1 or 2 rugby games.
 
Last edited:
APoc184 said:
I average around 120GB per month and a lot of those are HD Youtube videos about photography and Lightroom tutorials (series/movies avg 60GB).
Click to expand...
I do about 120-140GB a month, purely streaming and gaming. I'm on 2 stars and the service can be horrendous, even after 18:00. Weekends during the day there also seems to be issues.

I'm not a happy camper since I'm not abusing my account, but I'm being punished. I thought 4GB a day would be reasonable.

Can anybody explain in detail how their AUP works? Because this doesn't feel any different to being throttled.
 
eye_suc said:
I do about 120-140GB a month, purely streaming and gaming. I'm on 2 stars and the service can be horrendous, even after 18:00. Weekends during the day there also seems to be issues.

I'm not a happy camper since I'm not abusing my account, but I'm being punished. I thought 4GB a day would be reasonable.

Can anybody explain in detail how their AUP works? Because this doesn't feel any different to being throttled.
Click to expand...

To be on 2stars with that usage probably means you're on 2Meg. You should upgrade to business or 4meg home.
 
I am so badly throttled even MyBB is struggling to load. My son wanted COD Ghost and I decided to get BF 4 around the 26 - 30 April (It took 4 days to d/l). Now the interwebz at home is dead.

I've been with WA for ages but my sagely advice is save your big downloads for download plus hours. After chatting to the one rep it seems that on average around 4gigs per day is a good margin to stay within.

For gaming, they are fantastic IMO. Despite being throttled, I still ping between 10 - 50 ms to most local BF 4 servers; WOT (EU) sits at around 250 ms.
 
Jase said:
I am so badly throttled even MyBB is struggling to load. My son wanted COD Ghost and I decided to get BF 4 around the 26 - 30 April (It took 4 days to d/l). Now the interwebz at home is dead.

I've been with WA for ages but my sagely advice is save your big downloads for download plus hours. After chatting to the one rep it seems that on average around 4gigs per day is a good margin to stay within.

For gaming, they are fantastic IMO. Despite being throttled, I still ping between 10 - 50 ms to most local BF 4 servers; WOT (EU) sits at around 250 ms.
Click to expand...

I really think anybody that wants proper surfing and gaming should get a capped account, then leave the uncapped account only for the big downloads :)
 
Chevron said:
To be on 2stars with that usage probably means you're on 2Meg. You should upgrade to business or 4meg home.
Click to expand...
Nope, 4MB Uncapped account.

Praeses said:
I really think anybody that wants proper surfing and gaming should get a capped account, then leave the uncapped account only for the big downloads :)
Click to expand...
That's the problem, you cannot do big downloads on these uncapped accounts. The moment you do a little bit of traffic you get "shaped" (quotes, because it feels like throttling). You cannot even stream for more than a few hours a day before getting in trouble. The only option is giving in to the extortion and paying more to get the service level you are expecting.

Jase said:
For gaming, they are fantastic IMO. Despite being throttled, I still ping between 10 - 50 ms to most local BF 4 servers; WOT (EU) sits at around 250 ms.
Click to expand...
I'm unable to play BF4 in this state, since console servers are overseas I guess. I should upload a video of the gameplay, it reminds of playing Quake1 on 28.8 back in 1996.

Last night my Netflix was OK, but during the day the service was useless.
 
Last edited:
eye_suc said:
That's the problem, you cannot do big downloads on these uncapped accounts. The moment you do a little bit of traffic you get "shaped" (quotes, because it feels like throttling). You cannot even stream for more than a few hours a day before getting in trouble. The only option is giving in to the extortion and paying more to get the service level you are expecting.
Click to expand...

But regardless of star rating at around 17:00 or 18:00 the shaping gets lifted.
 
Chevron said:
But regardless of star rating at around 17:00 or 18:00 the shaping gets lifted.
Click to expand...
Will have to double check that, since the only time I'm able to play BF4 is over weekends or late in the evenings. The lag is unbearable. E.g. wife trying to play Diablo 3 on PC with a ping of 2000ms at about 20:00.

Should we be shaped to death even on weekends during the day?
 
Last edited:
Just got an e-mail from WA that I owe them for the past 4 months. You have my CC details, you've always automatically processed it so why you stopped is beyond me. If you want my money, just take it! E-mailed the billing dept.
 
Last edited:
Got an email that I owe R2. I use a credit card for payment and dont see the option to run payments...

I've had the account for 2 months, I'm pretty sure the payment ran when I first activated the account.

How do I find the option to clear payments with credit cards?
 
Praeses said:
Just got an e-mail from WA that I owe them for the past 4 months. You have my CC details, you've always automatically processed it so why you stopped is beyond me. If you want my money, just take it! E-mailed the billing dept.
Click to expand...

I sorted out an issue with them at the start of the year with regards to the incorrect invoice. They never sorted out, even though I queried so I took it as them being wrong. Now they say I owe them. I think their billing department is in shambles
 
Woodlands said:
Got an email that I owe R2. I use a credit card for payment and dont see the option to run payments...

I've had the account for 2 months, I'm pretty sure the payment ran when I first activated the account.

How do I find the option to clear payments with credit cards?
Click to expand...

They will be processed by Web Africa, you don't have to do anything, as long as your bank or credit card details are there ;)
 
eye_suc said:
That's the problem, you cannot do big downloads on these uncapped accounts. The moment you do a little bit of traffic you get "shaped" (quotes, because it feels like throttling). You cannot even stream for more than a few hours a day before getting in trouble. The only option is giving in to the extortion and paying more to get the service level you are expecting.
Click to expand...

Hmm. Sounds like you need a capped or business account...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X