Web Africa ADSL general feedback

I joined on the 6th. My overall usage average since then has been 3.2GB, over the last 10 days that average has been 2.7GB. I am currently sitting on a 1 star rating. This is absolutely rubbish. I only stream. no torrents etc and I have only done so between 18:00 - 00:00 in the evening and obviously on the weekends.

How can I be seen as an abuser when my overall average indicates a usage around 90GB, 30GB less than the capped account at the same price point. Riduculous.

Also my star rating has been jumping between 1 and 2 stars while I am at work at the usage has not changed as nobody is at home to use the internet.

What is going on webafrica?
 
Gatsby said:
I joined on the 6th. My overall usage average since then has been 3.2GB, over the last 10 days that average has been 2.7GB. I am currently sitting on a 1 star rating. This is absolutely rubbish. I only stream. no torrents etc and I have only done so between 18:00 - 00:00 in the evening and obviously on the weekends.

How can I be seen as an abuser when my overall average indicates a usage around 90GB, 30GB less than the capped account at the same price point. Riduculous.

Also my star rating has been jumping between 1 and 2 stars while I am at work at the usage has not changed as nobody is at home to use the internet.

What is going on webafrica?
Click to expand...

Something isn't right. Definitely shouldn't be that bad.
 
Gatsby said:
I joined on the 6th. My overall usage average since then has been 3.2GB, over the last 10 days that average has been 2.7GB. I am currently sitting on a 1 star rating. This is absolutely rubbish. I only stream. no torrents etc and I have only done so between 18:00 - 00:00 in the evening and obviously on the weekends.

How can I be seen as an abuser when my overall average indicates a usage around 90GB, 30GB less than the capped account at the same price point. Riduculous.

Also my star rating has been jumping between 1 and 2 stars while I am at work at the usage has not changed as nobody is at home to use the internet.

What is going on webafrica?
Click to expand...

90gb? that's 30gb more than the capped account at the same price point. The other 60gb on the capped account is from midnight to 6am, your usage is from 6pm-12am
 
NightowlZA said:
90gb? that's 30gb more than the capped account at the same price point. The other 60gb on the capped account is from midnight to 6am, your usage is from 6pm-12am
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Also, weekends do count towards your star rating, except between midnight to 6am
 
@ Gatsby

If you stream the whole weekend you will have a 1 star by monday.

This is where I disagree with the star rating.

It shouldn't count these hours the same way that it does for during the week, and yet it does, but this is the way it is, so either get a capped account to use during the day, accept it for what it is or move on, because things aren't going to change, it's been this way with IS for as long as I can remember.
 
Gatsby said:
I joined on the 6th. My overall usage average since then has been 3.2GB, over the last 10 days that average has been 2.7GB. I am currently sitting on a 1 star rating. This is absolutely rubbish. I only stream. no torrents etc and I have only done so between 18:00 - 00:00 in the evening and obviously on the weekends.

How can I be seen as an abuser when my overall average indicates a usage around 90GB, 30GB less than the capped account at the same price point. Riduculous.

Also my star rating has been jumping between 1 and 2 stars while I am at work at the usage has not changed as nobody is at home to use the internet.

What is going on webafrica?
Click to expand...

This is why I recommend capped rather, home uncapped gets nasty when you use it for more than browsing or downloading the odd little software update. Either that or business uncapped.
 
fingerprintz.mgr said:
This is why I recommend capped rather, home uncapped gets nasty when you use it for more than browsing or downloading the odd little software update. Either that or business uncapped.
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Not sure WA has ever really had a uncapped account that works as an uncapped account and why one at home should have to spend a whole lot of money to get business uncapped (for home) is beyond me. That just speaks of ripping people off.

Their capped products are the way to go. This is where they know what they are doing and they offer a solid product
 
fingerprintz.mgr said:
The only way to stay on a good rating is not download too much during the day (only 12am - 6pm as you've mentioned). I always recommend a home capped account rather than home uncapped as the stars seem to fall very quickly on home uncapped. If your usage isn't very high though, home uncapped will do, otherwise business uncapped, but that is a bit expensive for some people (like me) :D
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Its sad how that statement explains the sad current state of the internet in South Africa... Uncapped is just a farking overhyped piece of tripe.
 
Have had a 4Mb business uncapped account for a month now. This morning I find myself on a 3 star rating. When I check my usage over the past 10 days (outside of download plus hours), my average per day is 2GB, which consisted almost entirely of online gaming and Twitch/YouTube streaming in HD. It seems my downloads (game client updates) and streaming are now being throttled to about 100KBps. 2 gigs day. What a joke.
 
efitol said:
Have had a 4Mb business uncapped account for a month now. This morning I find myself on a 3 star rating. When I check my usage over the past 10 days (outside of download plus hours), my average per day is 2GB, which consisted almost entirely of online gaming and Twitch/YouTube streaming in HD. It seems my downloads (game client updates) and streaming are now being throttled to about 100KBps. 2 gigs day. What a joke.
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Impossible for it to be that bad. Log a call.

I was on 4meg Business and used about 10gigs a day to get to 3stars before moving to 10Meg business.
 
Chevron said:
Impossible for it to be that bad. Log a call.

I was on 4meg Business and used about 10gigs a day to get to 3stars before moving to 10Meg business.
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I've dropped them a support ticket, let's see how this is spun.
 
Hi Guys,

We are currently experiencing a support centre outage that will be affecting all calls and live chat sessions into our centre. We are are working in getting our system back up and we will post updates shortly.

Please accept our apologies for the inconvenience caused.

Regards
Web Africa Team
 
Hi All,

All Support systems are back up and fully operational. Our support center are available to take your calls on 0860 009500.

We would like to thank everyone for their patience with us during the outage.
 
Response I received to my ticket:
Hi efitol

Thank you for your query.

The usage is calculated and monitored over 10 days.

This does come out to 55.5GB, average of 5.5Gb per day.

The system takes usage and network capacity into account and is updated dynamically by IS and not us.

Also please note that 3 stars does not mean that the connection will be dead slow.

3 Star: Voice services (Skype) and gaming will be good. Your YouTube videos will take slightly longer to load, general browsing and mail will still be quick.

Thanking you kindly.

Kind Regards,
John-Paul van Diemel
Click to expand...
So he totally disregarded the download plus downloads and declared that I have used 5.5GB average over the last ten days, even though they themselves state that anything downloaded during the download plus hours will not count.

WebAfrica Helper can you assist with this as your support personnel seems clueless. My ticket number is 1988393.
 
Bought a few games from Steam and I'm too scared to start downloading them lest I be given a 1 star rating. Yay for uncapped :sick:.
 
sloe-joe said:
I am on home capped and therefore no star rating. The account finally returned to normal performance yesterday evening.


On an account in this price bracket I can live with and am still very happy with only experiencing poor downloading performance for 2 weeks in a 2 year period.

Taking it up with your support team is what caused the frustration.

1) They made me waste time running tests on my side when you guys had already concluded that it was a shaping issue (As the support team did not know what times you shaped the network).
2) They told me it was resolved when it clearly was not
3) They were unable to tell me when they expected the shaping to return to normal
4) They were unable to tell me if they even planned on fixing the shaping or if they deemed the accounts performance as acceptable.
5) I sometimes got the impression that the person who responded did not read the entire thread history.

Point 3 and 4 is what had me on the verge of closing my account. I don't mind if there is the odd hiccup in performance. I do however mind having no idea of the timeline around a resolution and having no information on if you are even planning on restoring shaping to previous levels.

Anyway the account is running great again just more specific information when there is an issue and I will go back to recommending Web Africa.
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Hi,

Thanks for the feedback and info. This is very strange as shaping on a Home capped account will be limited to only P2P traffic only during the day and for your's to happen all the time is not the norm.

If this does happen again PM me so I can take it up with our Network team directly.
 
Gatsby said:
I joined on the 6th. My overall usage average since then has been 3.2GB, over the last 10 days that average has been 2.7GB. I am currently sitting on a 1 star rating. This is absolutely rubbish. I only stream. no torrents etc and I have only done so between 18:00 - 00:00 in the evening and obviously on the weekends.

How can I be seen as an abuser when my overall average indicates a usage around 90GB, 30GB less than the capped account at the same price point. Riduculous.

Also my star rating has been jumping between 1 and 2 stars while I am at work at the usage has not changed as nobody is at home to use the internet.

What is going on webafrica?
Click to expand...

Hi Gatsby,

I would need take a look at your usage stats to give you a proper answer. Can you PM me your ADSL username so I can assist.
 
efitol said:
Response I received to my ticket:

So he totally disregarded the download plus downloads and declared that I have used 5.5GB average over the last ten days, even though they themselves state that anything downloaded during the download plus hours will not count.

WebAfrica Helper can you assist with this as your support personnel seems clueless. My ticket number is 1988393.
Click to expand...

Hi Efitol,

Im taking a look now and will get back to your shortly. I have your PM as well. Thanks
 
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