Web Africa ADSL general feedback

How did DL+ go for you guys this morning? For me it was very erratic and a bit slow. Normally I can download at really good, consistent speeds and this morning it has been all over the place. Hopefully I will still finish what I had scheduled in time
 
Hi Jeff

DL+ was terrible last night. Took 3 hours to download 1.9 gigs, which on a 6 meg line should download in an hour. Any ideas? Thanks
 
Fulton17 said:
Hi Jeff

DL+ was terrible last night. Took 3 hours to download 1.9 gigs, which on a 6 meg line should download in an hour. Any ideas? Thanks
Click to expand...

Can't really tell at this stage.
Is anything else slow?
What are you downloading?
Where are you downloading from?
 
WAJeff said:
Can't really tell at this stage.
Is anything else slow?
What are you downloading?
Where are you downloading from?
Click to expand...

Have not been using my computer a lot. Things were a bit slow on the net during the afternoon yesterday but did get better in the evening.

I was downloading from WA news server TV programmes that had been uploaded within the past 24 hours. DL+ normally is consistently good for me, bar the odd occasion.

Anyway let's see what happens in the next day or two, and thanks for the follow up
 
Wow a new era of slowness today. Everything times out from League of Legends to my absa online banking and even gmail takes atleast 15min to load. This all on a 4mb line. What is going on?
 
broken

Mine's broken completely now - it stopped working, I switched to another provider, but now when switching back, it doesn't work at all anymore...
 
Yes i switched to another provider and now its down........ No authentication........

Sigh only webafrica gets these authentication problems. This happened so many times before too. Sigh
 
Last few days have been painful. Only thing missing is the noise from my 28.8k modem.
Have had authentication issues, speed issues, erratic website access. I thought the Seacom cable was fubar'ed not WA!
 
ADSL - Account Authentication - Outage 2011/10/12 12:05:49
Please note that we are currently experiencing authentication issues on our ADSL network. Our engineers are currently investigating. We apologise for the inconvenience caused.

yeah authentication problem logged on there website.
 
Hey guys,

I'm following up with the networking team on getting some updates for everyone.
Authentication problems have been present and we're working around the clock on getting these sorted.

Around the speed issues, can you guys let me know what exactly is slow? Browsing, streaming, downloading etc.

Post up some tracert's - might help a bit :)
 
This is bad. Now why should I still stick with WA - 1 good reason please? We can use any other ISP and my Vodacom account is working. Now if I am dependent on another ISP to get connected, why not just stay with them? It is not an "inconvenience" to not have access to service you pay for. It is unprofessional. They should send out at least an apology to their clients - surely they do have the e-mail addresses?
How the heck do they get it wrong - again. What about getting some help in from professionals to do the job and provide an estimate time of resolution?
As per their web-site:

ADSL - Account Authentication - Outage 2011/10/12 05:29:30
The issue has been resolved.
ADSL - Account Authentication - Outage
Published: 2011/10/11 15:55:24
We are currently still experiencing intermittent authentication issues, our Engineers however will continue to monitor this closely.
ADSL - Account Authentication - Outage
Published: 2011/10/11 13:59:46
The issue has been resolved. Our Engineers however will continue to monitor this closely.
ADSL - Account Authentication - Outage
Published: 2011/10/11 11:49:09
Please note that we are currently experiencing authentication issues on our ADSL network. Our engineers are currently investigating. We apologise for the inconvenience caused.
ADSL - Account Authentication - Outage 2011/10/10 13:34:04
The issue has been resolved.
ADSL - Account Authentication - Outage
Published: 2011/10/10 11:02:49
Please note that we are currently experiencing authentication issues on our ADSL accounts. Our engineers are working to resolve the problem. We apologise for the inconvenience caused.
 
Have had no problems at all. Maybe fortunate that my modem logged in at 0700 on both days.

Sent from my U20i using Tapatalk
 
The issues would only be present when your modem dropped and needs to re-connect or you try and open a PPPoE connection to WA.

Intermittent authentication issues may still be experienced, please be advised that this issue has been escalated to the highest level with our engineers and has been given top priority to ensure that it is resolved in the shortest possible time.
 
Code: 
C:\Users\Beylie>tracert [url]www.twitter.com[/url]

Tracing route to [url]www.twitter.com[/url] [199.59.149.198]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  login.router [10.0.0.2]
  2     8 ms     8 ms     7 ms  tpr-ip-esr-5.ipnet.wa.co.za [41.185.80.1]
  3    31 ms    31 ms    31 ms  wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
  4    30 ms    31 ms    30 ms  wnls-cr1-vl-801.wa.co.za [41.185.0.67]
  5    31 ms    51 ms    30 ms  41-66-150-41-29.available.africainx.net [41.66.1
50.41]
  6   201 ms   182 ms   183 ms  LD-GS-MSC-M-to-CT-RO-MSC-M-SAT3-core-p2p.africai
nx.net [41.66.132.49]
  7   184 ms   185 ms   182 ms  195.50.122.217
  8   185 ms   183 ms   212 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]

  9   220 ms   183 ms   183 ms  ae-57-222.ebr2.London1.Level3.net [4.69.153.133]

 10   254 ms   254 ms   253 ms  ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]

 11   289 ms   254 ms   252 ms  ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
 12   257 ms   257 ms   275 ms  ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]

 13   274 ms   258 ms   258 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
 14   258 ms   257 ms   259 ms  ae-3-80.edge2.Washington4.Level3.net [4.69.149.1
44]
 15   294 ms   259 ms   259 ms  TWITTER-INC.edge2.Washington4.Level3.net [4.53.1
14.102]
 16   325 ms   327 ms   325 ms  199.16.159.46
 17   333 ms   330 ms   330 ms  199.16.159.49
 18   330 ms   329 ms   329 ms  [url]www.twitter.com[/url] [199.59.149.198]

Trace complete.

Code: 
C:\Users\Beylie>tracert [url]www.engadget.com[/url]

Tracing route to win.blogsmith.aol.com.aol.akadns.net [64.12.173.101]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  login.router [10.0.0.2]
  2     8 ms     8 ms     8 ms  tpr-ip-esr-5.ipnet.wa.co.za [41.185.80.1]
  3    32 ms    31 ms    31 ms  wnls-ipc1-vl-108.wa.co.za [196.220.59.238]
  4    43 ms    32 ms    32 ms  wnls-cr2-vl-801.wa.co.za [41.185.0.66]
  5    31 ms    49 ms    51 ms  41-66-150-177-b1.available.africainx.net [41.66.
150.177]
  6   230 ms   183 ms   183 ms  LD [41.66.132.49]
  7   271 ms   183 ms   183 ms  195.50.122.217
  8   184 ms   210 ms   182 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]

  9   189 ms   185 ms   184 ms  ae-59-224.ebr2.London1.Level3.net [4.69.153.141]

 10   254 ms   253 ms   257 ms  ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]

 11   258 ms   294 ms   256 ms  ae-10-10.ebr2.Washington12.Level3.net [4.69.148.
50]
 12   260 ms   258 ms   259 ms  ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221
]
 13   259 ms   258 ms   257 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
 14   261 ms   258 ms   272 ms  ae-3-80.edge3.Washington1.Level3.net [4.69.149.1
45]
 15   260 ms   259 ms   260 ms  aol-level3-10G.WashingtonDC1.level3.net [4.68.62
.114]
 16   283 ms   272 ms   292 ms  dar2-mtc-xe-2-1-0.atdn.net [66.185.152.109]
 17   278 ms   260 ms   259 ms  gear2-mtc-eth1-1.net.aol.com [66.185.144.62]
 18   259 ms   259 ms   258 ms  slb2-mtc-por20.net.aol.com [149.174.48.42]
 19  slb2-mtc-por20.net.aol.com [149.174.48.42]  reports: Destination net unreac
hable.

Trace complete.

Code: 
C:\Users\Beylie>tracert [url]www.facebook.com[/url]

Tracing route to [url]www.facebook.com[/url] [69.63.190.14]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  login.router [10.0.0.2]
  2     8 ms     8 ms     7 ms  tpr-ip-esr-5.ipnet.wa.co.za [41.185.80.1]
  3    49 ms    31 ms    31 ms  wnls-ipc1-vl-105.wa.co.za [196.220.59.250]
  4    33 ms    32 ms    32 ms  wnls-cr2-vl-801.wa.co.za [41.185.0.66]
  5    52 ms    31 ms    31 ms  41-66-150-177-b1.available.africainx.net [41.66.
150.177]
  6   194 ms   184 ms   183 ms  LD [41.66.132.49]
  7   185 ms   185 ms   185 ms  linx.br02.lhr1.tfbnw.net [195.66.225.121]
  8   281 ms   272 ms   284 ms  ae19.bb02.iad1.tfbnw.net [74.119.76.142]
  9   304 ms   260 ms   259 ms  ae11.dr04.ash2.tfbnw.net [74.119.78.156]
 10   269 ms   260 ms   259 ms  po1018.csw02a.ash2.tfbnw.net [74.119.77.53]
 11   258 ms   258 ms   258 ms  www-11-02-ash2.facebook.com [69.63.190.14]

Trace complete.

So?
 
My intl browsing speed has been dead slow all day on my WA account. I get half my usual speed on Youtube vids, facebook can barely open and voice cuts out when using chat software. Definitely something wrong since it is crawling.

Check out this packet loss, I get 50% to 75% packet loss to intl sites:
C:\Users\user>ping nytimes.com

Pinging nytimes.com [199.239.136.200] with 32 bytes of data:
Reply from 128.241.244.54: Destination net unreachable.
Request timed out.
Reply from 128.241.244.54: Destination net unreachable.
Request timed out.

Ping statistics for 199.239.136.200:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Click to expand...

I usually log in to my backup account with another ISP to compare speeds etc. but I'm hesitant to do it now since WA is experiencing authentication problems, then I can't log back in again on my primary WA account.
 
Last edited:
I'm having issues on secure sites mostly. Gmail, LogMeIn, etc. Again. Tried rebooting the router, got my same IP address, but everything still the same.
 
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