Web Africa ADSL general feedback

S

SaulBW

Member
Joined
Jun 23, 2013
Messages
18
Struggling to get 10 kB/s on Torrents on my 40 Mbps Home Capped Pro, which is meant to be unshaped.................
 
B

Bursty-dude

Expert Member
Joined
Apr 28, 2011
Messages
1,289
Can someone from WA please go check on ticket #2211779?

It is.with regards to upgrading to a 20Mb line and support emails are severely lacking...
 
S

sybertiger

Expert Member
Joined
Apr 25, 2012
Messages
2,380
almost 60hours waiting for a reply from support (billing)

also waiting for telkom to fix the telephone box at the pole,

so much waiting....

hopefully next week :/

browsing seems fine ,havent youtube yet will do that later
 
Last edited:
B

balky

Expert Member
Joined
Dec 4, 2010
Messages
1,028
sybertiger said:
...also waiting for telkom to fix the telephone box at the pole
Click to expand...
How do you get Telkom to fix the box at the pole? About a year ago a Telkom technician came to my place and told me that the box is very old and needs to be replaced. He said he will arrange that. Needless to say nothing happened. I then phoned Telkom a few times to get it changed with no luck. The reason for the original call-out was my S/N ratio was very low (and still is).
 
W

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,146
balky said:
How do you get Telkom to fix the box at the pole? About a year ago a Telkom technician came to my place and told me that the box is very old and needs to be replaced. He said he will arrange that. Needless to say nothing happened. I then phoned Telkom a few times to get it changed with no luck. The reason for the original call-out was my S/N ratio was very low (and still is).
Click to expand...

Break if off completely.
 
S

sybertiger

Expert Member
Joined
Apr 25, 2012
Messages
2,380
same prob here
SNR are horrable

the box fallen over,loged a fault he fixed it,but i wasent home to check,but snr still the same

but ,all i know is its a little damaged and got wet,from what my grandma told me,she was home at that moment
but he just placed it back and didnt replace it

trying to get hold of telkom now to fix/replace it
but getting hold of telkom takes for ever,

our box is prob 30years old,still a stainless steel cylinder done

anyways 1 year!
i cant wait that long -crys-

wingnut771 said:
Break if off completely.
Click to expand...

good idea or just rip the cable,hopefull it will break the boxes inner working and the cable

new box and rewire :D
 
Last edited:
W

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,146
sybertiger said:
same prob here
SNR are horrable

the box fallen over,loged a fault he fixed it,but i wasent home to check,but snr still the same

but ,all i know is its a little damaged and got wet,from what my grandma told me,she was home at that moment
but he just placed it back and didnt replace it

trying to get hold of telkom now to fix/replace it
but getting hold of telkom takes for ever,

our box is prob 30years old,still a stainless steel cylinder done

anyways 1 year!
i cant wait that long -crys-



good idea or just rip the cable,hopefull it will break the boxes inner working and the cable

new box and rewire :D
Click to expand...

lol - ja, they'll know it's you now :D

rather just keep logging noisy line fault's online @ telkom.co.za (no need to speak to 10210)
 
J

Jase

Executive Member
Joined
May 31, 2007
Messages
5,771
I am curious. Have all you persons with current issues used the old fashioned method aka the phone? I ask as I have resolved a few issues by just calling them.
 
B

balky

Expert Member
Joined
Dec 4, 2010
Messages
1,028
Jase said:
I am curious. Have all you persons with current issues used the old fashioned method aka the phone? I ask as I have resolved a few issues by just calling them.
Click to expand...
I have phoned about 4 or 5 times earlier this year (I then gave up). A technician then phones me and I explain the problem. He says that he will look into the problem and then a few minutes later I receive an SMS saying that the problem has been resolved (and closed). Of course nothing changed.

My theory is that the technician realises that it is a difficult problem and enters it as resolved so when the customer phones again it gets assigned to another technician.
 
S

sybertiger

Expert Member
Joined
Apr 25, 2012
Messages
2,380
Jase said:
I am curious. Have all you persons with current issues used the old fashioned method aka the phone? I ask as I have resolved a few issues by just calling them.
Click to expand...

calling them is like a gamble,it all depends on who helps you

some are useless,dont even know the basics
then there are those who are brilliant ,and short things out fast

@ wingnut771

also i tryed to log again,but my old fault logs still open so cant log a new one :/
know how to close it?
 
W

wingnut771

Honorary Master
Joined
Feb 15, 2011
Messages
28,146
sybertiger said:
@ wingnut771

also i tryed to log again,but my old fault logs still open so cant log a new one :/
know how to close it?
Click to expand...

no, but it's a good thing the fault is still open I guess :p

Then I would phone 10210 every morning 8am (I've found the wait times are less) and "escalate" the fault.
 
Last edited:
S

SaulBW

Member
Joined
Jun 23, 2013
Messages
18
Aessa said:
https://dsl.webafrica.co.za/settings.html
View attachment 174663

But to be fair, that might be a part of the site which is in need of an update. It doesn't care about download plus data either.
Click to expand...

Thanks @Aessa, that's exactly where I got it from. But you're probably right in that their DSL console may just be in need of an update.

@wingnut771, where did you get the screenshot of that table from? This is the first time I'm seeing it, and it definitely seems to be more in line with the quality of my connection.
 
You must log in or register to reply here.
Top