Web Africa ADSL general feedback

Jase said:
I am curious. Have all you persons with current issues used the old fashioned method aka the phone? I ask as I have resolved a few issues by just calling them.
Click to expand...

They actually answered the phone ? I've tried them 3 times tonight since my net has been up to **** for a week.

18 mins on hold before I put the phone down, then later
11 mins on hold before I put the phone down, then later
10 mins on hold before I put the phone down.
 
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
Traffic Type: PTM Mode
Link Uptime: 3 days: 5 hours: 13 minutes
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 3.092 Mbps 41.039 Mbps
Actual Net Data Rate: 3.072 Mbps 40.959 Mbps
Trellis Coding: ON ON
SNR Margin: 28.0 dB 7.6 dB
Actual Delay: 0 ms 3 ms
Transmit Power: 1.1 dBm 12.4 dBm
Receive Power: 0.0 dBm -9.3 dBm
Actual INP: 0.0 symbols 0.0 symbols
Total Attenuation: 3.5 dB 21.8 dB
Attainable Net Data Rate: 16.298 Mbps 50.605 Mbps
============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3
Line Attenuation(dB): N/A 36.6 55.6 N/A 24.5 45.6 70.6
Signal Attenuation(dB): N/A 35.8 N/A N/A 20.5 45.6 71.8
SNR Margin(dB): N/A 28.0 N/A N/A 7.7 7.4 7.5
Transmit Power(dBm): N/A 1.1 -128.0 N/A 11.1 5.1 1.1
============================================================================

VDSL Counters

Downstream Upstream
Since Link time = 13 min 3 sec
FEC:193156770
CRC:78350
ES:23530
SES:90
UAS:00
LOS:00
LOF:00
LOM:00
Latest 15 minutes time = 13 min 38 sec
FEC:7720
CRC:50
ES:20
SES:00
UAS:00
LOS:00
LOF:00
LOM:00
Previous 15 minutes time = 15 min 0 sec
FEC:11270
CRC:60
ES:30
SES:00
UAS:00
LOS:00
LOF:00
LOM:00
Latest 1 day time = 5 hours 13 min 38 sec
FEC:12937780
CRC:3520
ES:1440
SES:00
UAS:00
LOS:00
 
It seems that my WA account got fixed somehow last night. The episodes/movies were automatically grabbed and downloaded fully at 220KB/s (average) without issues when I was asleep last night.
 
wingnut771 said:
no, but it's a good thing the fault is still open I guess :p

Then I would phone 10210 every morning 8am (I've found the wait times are less) and "escalate" the fault.
Click to expand...

they closed the fault last night,so loged one again,if i dont come right then gonna try the call center
but lets hope for the best
and thx for the time tip,will do that

DarkSpectre said:
It seems that my WA account got fixed somehow last night. The episodes/movies were automatically grabbed and downloaded fully at 220KB/s (average) without issues when I was asleep last night.
Click to expand...

same here last night was great,if everynight can be like that
maby they fixed something,as it was more a general issue with lots of users affected
 
sybertiger said:
they closed the fault last night,so loged one again,if i dont come right then gonna try the call center
but lets hope for the best
and thx for the time tip,will do that



same here last night was great,if everynight can be like that
maby they fixed something,as it was more a general issue with lots of users affected
Click to expand...

Yep. Hopefully no more issues for the whole weekend.
 
Morning Guys,

Our Team implemented a few fixes on the issues affecting mostly JHB and CPT so you should see a massive improvement. If you still having issues please give our support team a call so they may investigate it.
 
WebAfrica Helper said:
Morning Guys,

Our Team implemented a few fixes on the issues affecting mostly JHB and CPT so you should see a massive improvement. If you still having issues please give our support team a call so they may investigate it.
Click to expand...

thx!! see a good weekend coming

also can u please look into # 2209927 , been wating 3days for a reply
 
Bursty-dude said:
Can someone from WA please go check on ticket #2211779?

It is.with regards to upgrading to a 20Mb line and support emails are severely lacking...
Click to expand...

Hi Bursty-dude,

I have asked one of our Seniors to call Telkom directly to see if we can get your line upgraded to 20mbps. We will be in touch shortly.
 
day 3... wake up to gmail taking 2 minutes to load... support has still not replied to email which i have sent a couple of times now...

Really now what the hell?
 
bgotapen said:
day 3... wake up to gmail taking 2 minutes to load... support has still not replied to email which i have sent a couple of times now...

Really now what the hell?
Click to expand...

This morning has been horrifically slow - going to try get a hold of support.
 
They want to get paid but don't answer tickets, If I get bombed out of the account, I may not even bother carrying on with them. ****ty customer service.
 
Any idea what caused the issue last night? Since 8pm my internet was at 3Mbps on a 40Mbps line, was like that until 9 o clock this morning to which I switched to my other account blasting at 36Mbps. Was just curious if this will happen over the weekend ?
 
I might have to look at a new ISP for the new year.
As I understand it the 120GB will give me another 120GB from 00:00 . Would have preferred 150 + 150.

The 200 GB is a bit too expensive for my budget.

My questions are:
Can part of the 120GB that is available for daily use, be used if the 120GB midnight cap have been exhausted?

I would prefer not to depend on top ups.

I prefer uncapped accounts.
Once again, due to price considerations, I'm only looking at the Home uncapped.

The 4Mbps is about what I need.

My exchange doesn't support 10Mbps and I assume there is no real reason to subscribe to that or does line speed equal more bandwidth, compared to 4Mbps?

Where can I read an explanation regarding the Home uncapped system, like how the star system work?

Advice appreciated.
Thx




This is just about where my monthly usage sit.
 
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