Web Africa ADSL general feedback

[Seeyou]

My download software keeps logs of downloads and times when they finished.

I had a ton of downloads scheduled for last night, starting at midnight. The last download completed successfully at 5:53am, and nothing came down after that. Yet if I check the Usage page for my business capped account, it shows this:

05:00 - 06:00    4 094 674 bytes          3.90 MB
06:00 - 07:00    3 469 955 770 bytes      3.23 GB

That's over 3 gigs taken off my anytime bandwidth, which is already pretty low, incorrectly! I haven't checked other days, but I'd imagine it's the same. Do these figures adjust, or is WA in the habit of screwing users with inaccurate reporting? I was actually headed here to compliment you on the after hours promotion for Dec, ironically.

 

[wingnut771]

R1799/pm 100Mbs 200GB softcap

Yea, I got a mental block about paying more than a thousand.

20mb 50GB softcap @ R999 is still waaaay better than my current 4mb 50GB softcap @ R708

 

[wingnut771]

My download software keeps logs of downloads and times when they finished.

I had a ton of downloads scheduled for last night, starting at midnight. The last download completed successfully at 5:53am, and nothing came down after that. Yet if I check the Usage page for my business capped account, it shows this:

05:00 - 06:00    4 094 674 bytes          3.90 MB
06:00 - 07:00    3 469 955 770 bytes      3.23 GB

That's over 3 gigs taken off my anytime bandwidth, which is already pretty low, incorrectly! I haven't checked other days, but I'd imagine it's the same. Do these figures adjust, or is WA in the habit of screwing users with inaccurate reporting? I was actually headed here to compliment you on the after hours promotion for Dec, ironically.

How come there's no movement between 5-6am? What time did that last download start?

 

[Seeyou]

How come there's no movement between 5-6am? What time did that last download start?

I have scheduled downloads going too. The large amount of gigs finished earlier in the night, and my downloader grabbed some automatically later.

3.1GB came down between 5-6am. One download started at 5:15am and finished at 5:31am, the other started at 5:44am and finished at 5:53am.

 

[BTTB]

I am on Business capped and dsl Console says 50.0 TB remaining.

Total Usage: 25.8 GB
Remaining: 50.0 TB
Anytime: 75.0 GB
Free Download Plus: 49.9 TB

 

[wingnut771]

I have scheduled downloads going too. The large amount of gigs finished earlier in the night, and my downloader grabbed some automatically later.

3.1GB came down between 5-6am. One download started at 5:15am and finished at 5:31am, the other started at 5:44am and finished at 5:53am.

Same here, scheduler stopped at 6am:

 

[Seeyou]

Same here, scheduler stopped at 6am:

I'm not entirely sure if you're agreeing with me or not

Regardless, I can't be the only one affected since it's an automated system. If I have to schedule downloads to stop at 5am because they're being incorrectly identified and deducated from my Anytime gigs, I'm just going to cancel, as it's a short enough window already.

 

[wingnut771]

I'm not entirely sure if you're agreeing with me or not

Regardless, I can't be the only one affected since it's an automated system. If I have to schedule downloads to stop at 5am because they're being incorrectly identified and deducated from my Anytime gigs, I'm just going to cancel, as it's a short enough window already.

Same as in my situation is same as your's with regards to downloading patterns

but, I notice your hours are hard fixed to the top of the hour, mine are from whenever I connected from and in approx hour long segments, and mine are correct (I'm not on WA tho).

 

[Chevron]

My download software keeps logs of downloads and times when they finished.

I had a ton of downloads scheduled for last night, starting at midnight. The last download completed successfully at 5:53am, and nothing came down after that. Yet if I check the Usage page for my business capped account, it shows this:

05:00 - 06:00    4 094 674 bytes          3.90 MB
06:00 - 07:00    3 469 955 770 bytes      3.23 GB

That's over 3 gigs taken off my anytime bandwidth, which is already pretty low, incorrectly! I haven't checked other days, but I'd imagine it's the same. Do these figures adjust, or is WA in the habit of screwing users with inaccurate reporting? I was actually headed here to compliment you on the after hours promotion for Dec, ironically.

Telkom's radius data doesn't come through every hour, on the hour, sometimes it's 5min out which can affect which hour it's allocated to. That's Telkom's fault. Not Web Africa's.

Yea, I got a mental block about paying more than a thousand.

20mb 50GB softcap @ R999 is still waaaay better than my current 4mb 50GB softcap @ R708

How do you survive with only 50GBs? :erm:

I'd rather have 4Meg and 250GBs, than 20Meg and 50GBs.

 

[Thor]

Thats not ti bad

 

[Chevron]

I'm not entirely sure if you're agreeing with me or not

Regardless, I can't be the only one affected since it's an automated system. If I have to schedule downloads to stop at 5am because they're being incorrectly identified and deducated from my Anytime gigs, I'm just going to cancel, as it's a short enough window already.

Why not just use home capped to get more GBs for the same money?

 

[slvR]

while 50GB is pretty low, usage between midnight and 7am isn't counted

 

[wingnut771]

How do you survive with only 50GBs? :erm:

I'd rather have 4Meg and 250GBs, than 20Meg and 50GBs.

I'm not counting the overnight hours which add another 300GB (10GB/night) on a 4mb.

If I got 20mb, I don't think my GB's would go up much.

There's no real discernible difference in browsing experience between 20 and 100mb (from what I hear) , so I can't justify spending extra and going over a thousand.

 

[Seeyou]

Same as in my situation is same as your's with regards to downloading patterns

but, I notice your hours are hard fixed to the top of the hour, mine are from whenever I connected from and in approx hour long segments, and mine are correct (I'm not on WA tho).

Ah, I see the confusion. I'm quoting WA's usage system there. It recorded traffic from 6am - 7am, which ACTUALLY took place between 5am - 6am, and should've therefor counted as Free Download Plus gigs instead of being deducted from the Anytime gigs.

 

[Seeyou]

Telkom's radius data doesn't come through every hour, on the hour, sometimes it's 5min out which can affect which hour it's allocated to. That's Telkom's fault. Not Web Africa's.

5mins difference would mean that maybe a few hundred megs would've mistakenly been classified as having been downloaded after 6am, not 3.2GB. The larger download of 2GB actually finished at 5:30am.

WA are offering me this service, not Telkom. If you can't accurately track time-based data usage, don't base your package structures on it.

 

[Seeyou]

Why not just use home capped to get more GBs for the same money?

Because I need the daytime performance for business purposes. Even if I didn't, I don't think the solution for a flawed data tracking system incorrectly reporting time-series data is to buy more data to make up for it.

 

[wingnut771]

Ah, I see the confusion. I'm quoting WA's usage system there. It recorded traffic from 6am - 7am, which ACTUALLY took place between 5am - 6am, and should've therefor counted as Free Download Plus gigs instead of being deducted from the Anytime gigs.

I agree with you, it's dawn (daylight) robbery My IS ISP can do it accurately, why can't WA?

5mins difference would mean that maybe a few hundred megs would've mistakenly been classified as having been downloaded after 6am, not 3.2GB. The larger download of 2GB actually finished at 5:30am.

WA are offering me this service, not Telkom. If you can't accurately track time-based data usage, don't base your package structures on it.

+1

Because I need the daytime performance for business purposes. Even if I didn't, I don't think the solution for a flawed data tracking system incorrectly reporting time-series data is to buy more data to make up for it.

Hear hear

 

[wingnut771]

Ah, I see the confusion. I'm quoting WA's usage system there. It recorded traffic from 6am - 7am, which ACTUALLY took place between 5am - 6am, and should've therefor counted as Free Download Plus gigs instead of being deducted from the Anytime gigs.

Hey Seeyou, why not try adjusting your pattern to 23:00-5:00 and see if any comes off your cap, seeing that everything is delayed an hour with WA?

 

[Seeyou]

Hey Seeyou, why not try adjusting your pattern to 23:00-5:00 and see if any comes off your cap, seeing that everything is delayed an hour with WA?

Unfortunately some of my automatically grabbed downloads come down after 5am, so whilst not a workable solution, I am rather curious to see how they track traffic between 11pm - midnight. Will run an experiment tonight.

 

[Fulton17]

@Seeyou try the following

Before you finish for the night see what you anytime gigs used amount is in the DSL console. Do a big DL that will finish just before 06:00. Around 07:00 check you console and see what your new balance is for anytime gigs. I don't think you will see much of a change as I think even though the report that you see says one thing, I think WA takes this into account but behind the scenes if this makes sense.

I have had this argument with them before and when I check my DSL console it seems that there everything is all in order