Web Africa ADSL general feedback

Anyone else experiencing speed issues?

Things are crawling on my end right now...
WA capped account (4Mb line) and I'm struggling to to anything over 1Mb.
 
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What the hell?

Crawling along the whole day already.....
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But it is syncing at 7MB according to the router stats.

Editied to add: WA support did a port reset, speeds back up to 6+Mb.
 

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Happened again - 2.8GB falsely counted as 6am - 7am when all my downloads finished just before 6am. Is this the business strategy? Offer people 50TB of download plus gigs but surreptitiously deduct gigs from their Anytime balance and hope they won't notice?
 
also thx wa for a good weekend,streamd perfectly

alos,bursty dude,do what 771 said,
i also have a att of 42 and snr of around 5 atm,trying to get telkom to fix it as it used to be in the 7s

but i get full speed 10mb

can also try to pm telkom za,acording to telkom i was stuck on 6mb,but he boosted me to 10
 
Beylie said:
I can't agree with you more.

My Afrihost and FNB account flies when this crawls or does not work at all. Sad that I have to keep 2 other accounts besides WA to ensure I can at least use the internet. Over to FNB.

Anyone have a suggestions on where I can spend R320pm on a reliable ISP?
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You wish, There isn't one
 
WA's support is still as ridiculous as ever. More than 24 hours after submitting a ticket, I get a canned response on my query of the incorrectly deducted Download plus gigs, linking me to an article about how WA's reporting system works, and closing the ticket without any further interaction!

Absolutely pathetic customer service, never mind the fact I'm on a business account and would expect the level of support received to be proportionate to the extra I'm paying!

Whichever rep eventually shows their head in here - I'd like this matter escalated to a supervisor. I am both in the right regarding the gigs (with logs as proof) and would like an explanation as to how you feel allowing a support staffer to close a support ticket without my authorisation or satisfaction is good business practice.
 
Seeyou said:
WA's support is still as ridiculous as ever. More than 24 hours after submitting a ticket, I get a canned response on my query of the incorrectly deducted Download plus gigs, linking me to an article about how WA's reporting system works, and closing the ticket without any further interaction!

Absolutely pathetic customer service, never mind the fact I'm on a business account and would expect the level of support received to be proportionate to the extra I'm paying!

Whichever rep eventually shows their head in here - I'd like this matter escalated to a supervisor. I am both in the right regarding the gigs (with logs as proof) and would like an explanation as to how you feel allowing a support staffer to close a support ticket without my authorisation or satisfaction is good business practice.
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From my own experience:

With the large spike of usage logged, that's due to the way Telkom sends RADIUS data. It's around every 60 minutes (give or take a few), but is based on whenever they last sent usage stats. I'm guessing that all the usage data for your 5am-6am downloads was sent through after 6am, and so WA allocated it to the 6am-7am slot.

Their solution to this was to simply give the customer the benefit of the doubt and deduct the usage from Download Plus (or whatever the **** they call it nowadays, I ditched them a long time ago) instead of anytime bandwidth, even though it's been allocated to a timeslot outside of Download Plus hours. If they still take this approach, then they will indeed take no further action.

Technically, given a hypothetical scenario of Telkom reporting 40 GiB usage between 05:15 and 06:15 (which WA would currently allocate to the 06:00-06:59 slot but still take off Download Plus), they could instead take a time aggregation approach and allocate 30 GiB between 05:00-05:59 and the remaining 10 GiB between 06:00-06:59 (and then have 30 GiB come off anytime and 10 GiB come off Download Plus). The problem with this approach is that they have no way of knowing just how much of that 40 GiB was done before 06:00 and how much was done after 06:00, and the time aggregate approach could (and probably would) unfairly cap people. As much as I despise WA (to the extent where I put them in the same class as Openweb), their "give the user the benefit of the doubt" system is the fairest option. That said, it is far from intuitive, and the problem may simply lie in the presentation of information via the DSL Console (which never changed from when I first signed up in 2007 to when I told them to **** off a few months ago).
 
Had 10 days to go with openweb still and couldn't take it anymore. Signed up with WA today. Just a question: I know downloads from 12 to 6 doesn't count towards your star rating, but how does weekends fall into the mix?
 
Arksun said:
Had 10 days to go with openweb still and couldn't take it anymore. Signed up with WA today. Just a question: I know downloads from 12 to 6 doesn't count towards your star rating, but how does weekends fall into the mix?
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Weekends don't mean anything. Still 12-6.
 
Seeyou said:
WA's support is still as ridiculous as ever. More than 24 hours after submitting a ticket, I get a canned response on my query of the incorrectly deducted Download plus gigs, linking me to an article about how WA's reporting system works, and closing the ticket without any further interaction!

Absolutely pathetic customer service, never mind the fact I'm on a business account and would expect the level of support received to be proportionate to the extra I'm paying!

Whichever rep eventually shows their head in here - I'd like this matter escalated to a supervisor. I am both in the right regarding the gigs (with logs as proof) and would like an explanation as to how you feel allowing a support staffer to close a support ticket without my authorisation or satisfaction is good business practice.
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Hi Seeyou,

Our team has replied to you and explained that although the usage has been calculated between 6-7am it has not come off your anytime data. This has been confirmed by our Network and development team.
 
WebAfrica Helper said:
Hi Seeyou,

Our team has replied to you and explained that although the usage has been calculated between 6-7am it has not come off your anytime data. This has been confirmed by our Network and development team.
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No explanations for the closed ticket, which was only responded to almost 48 hours later, and my second ticket was due to be auto closed due to inactivity until I sent another reply, even though you'd still not gotten back to me.

I also have to take your word for which balance the gigs are being deducted from, as there is zero indication on your usage page. Why not make the process more transparent, and show exactly what's being deducted and from where. On the days I'm disputing, I checked my usage in the morning around 6:30am, when I'd done absolutely no downloading for the day post 6am. The Anytime line graph showed significant usage.

Honestly, I'd rather pay for less gigs on a single balance than feel like I have to fight for what I paid for.
 
Anybody else have their WA accounts slow to a crawl over the last hour?
 
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nope played from about 5 till 7:30pm (mainly local) and had no issues and latency of between 8-15ms.
 
also great here :)

loving my wa account :love:

hope telkom can fix the noise on my line this week,makes interent bit meh,and the voice line hissssss alot

other than that my internets great

thx WA team :)
 
sybertiger said:
also great here :)

loving my wa account :love:

hope telkom can fix the noise on my line this week,makes interent bit meh,and the voice line hissssss alot

other than that my internets great

thx WA team :)
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Thanks for the feedback sybertiger! :D Really glad to hear you are loving the account.
 
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